Roberto Salazar has over 10 years of experience in management, customer service, and transportation roles. He is successful in building and motivating teams while cultivating a culture where staff can contribute new ideas. Salazar also excels in contract negotiation, process improvement, and remaining poised under pressure. His knowledge of industry trends allows him to provide valuable insights for growth opportunities.

1. ROBERTO SALAZAR
490 Clove RdApt3h StatenIsland,NY10310 | H: 7184484019 | C: 3472169735 |
r0bertosalazar@yahoo.com
SUMMARY
High-energyManagersuccessfulinbuildingandmotivatingdynamicteams.Cultivatesacompany
culture inwhichstaff membersfeelcomfortablevoicingquestionsandconcerns,aswell ascontributing
newideasthatdrive company growth.Focused OperationsManagersuccessful incontractnegotiation
and processimprovement.Remainscalmandpoisedeveninhigh-pressure situations.Leveragesin-
depthknowledgeof industrytrendsandshiftstooffervaluable insightsonopportunitiesfornew growth
and expansion.
HIGHLIGHTS
Team management Active listeningskills
Focusedoncustomer Strongorganizational skills
Satisfaction Sharp problemsolver
Persuasive Energeticworkattitude
Skilledmulti-tasker Customerservice expert
Deadline-oriented Adaptive teamplayer
Conflictresolutiontechniques meticulous attentiontodetail
ACCOMPLISHMENTS
Promotedtoswitchingcrewconductorafter12 monthsof employment.
Appointedbysupervisorsforspecial tasksandlarge scale projects
EXPERIENCE
12/2015 to Current– BLS Limo Dispatcher
Dispatchvehiclestocustomerandlocationif customerwouldcall.Provide informationof ratesfornew
customer.Maintaina logof dayto day runs.
05/2011 to 02/2015 - Mta ConductorNYC StatenIslandRailwayMtaNyc,NY
Maintainedoperatorlogs,formsandrecordsinaccordance withcompanypoliciesandDOTregulations.
Operatedequipmentsafelyandefficientlyatall timesandcross-trainedandprovidedback-upforother

2. customerservice representativeswhenneeded.Workedunderstrictdeadlinesandrespondedto
service requestsandemergencycall-outs.
06/2010 to 05/2011 - Call CenterandCustomerService Executive DispatcherAccess-A-Ride - Staten
Island,NY
Maintained knowledge of store policiesregardingpayments,returnsandexchanges.Organizedweekly
salesreportsforthe salesdepartmenttotrack productsuccess.Collectedcustomerfeedbackandmade
processchangesto exceedcustomersatisfactiongoals.Made reasonable procedure exceptionsto
accommodate unusual customerrequests.Providedaccurate andappropriate informationinresponse
to customerinquiries.Demonstratedmasteryof customerservice call scriptwithinspecified
timeframes.Maintainedup-to-date recordsatall times.Addressedcustomerservice inquiriesinatimely
and accurate fashion.Developedeffective relationshipswithall call centerdepartmentsthroughclear
communication.Ranreportsandsupplieddatatofulfillcustomer reportrequirements.
06/2007 to 06/2008 Supershuttle TransportationSupervisorSuperShuttle NYC - NY
Managed teamof 250 of professional driver. Developeddepartment'sfirstincentive performance plan
whichmotivatedstaff andresultedina23% increase insales. Servedasmentortojuniorteam
members.Initiatedprogramthatstandardizedemployeetrainingandledtoincrease incustomer
satisfactionby12%. Contributedtorelevantblogs,conferencesandeventsbothoff-lineandonline to
increase brandawareness.Analyzedratingsandprogrammingfeaturesof competitorstoevaluate the
effectivenessof marketingstrategies.
EDUCATION
2010 - Associate of Arts:Criminal Justice
JohnJay College - Manhattan, NY,U S
2007 - Associate of Arts:Liberal arts
StatenIslandCollege - StatenIsland,NY,US Transferto JohnJay College tofollowCriminal
2005 - HighSchool Diploma:General SusanE.Wagner HighSchool - StatenIsland,NY,U S