1. 1
Robin G. Brown, CAP-OM
757.619.1570
robinbrown449767@gmail.com
BACKGROUND SUMMARY
Over twenty-five years of experience in office administration, sales, human resources, client relations and office
management. Strong analytical as well as interpersonal skills facilitate a high level of collaboration among co-
workers in a team-oriented environment. Positive, professional attitude, committed to excellence and quality.
Self-directed and able to manage own projects and deliver on time with little to no supervision. I am creative,
resourceful and have strong organizational skills. Proficient in Microsoft Office programs.
PROFESSIONAL EXPERIENCE
ISOindustries, Inc. 7/2003 - current
Worldwide Petroleum Distributor
Fuel Trader Assistant, Global Yacht Fuel, 4/2015 – current
 Affect smooth operation of bunker oil trading division.
 Ensuring inquiries are fulfilled timely and in a safe and compliant manner.
 Managing customer and supplier credit lines.
 Job-cost accounting.
 Prominent success building rapport, analyzing customer needs and overcoming challenges.
 Government contracting, risk management, procurement and logistics, quality assurance, marketing
management, business strategy and negotiation.
Executive Assistant to C.F.O., 3/2011 – 4/2015
 Provide administrative support to CFO, Controller and accounting clerks.
 Coordinate reporting for ESOP via TPA. Coordinate Board and Management meetings required to maintain
company ESOP. Generate meeting minutes.
 Receive, record, and bank cash, checks, and vouchers. Report to Controller.
 Great Plains Accounting Software; generate customer invoices for Controller.
 Assist with compiling statistical, accounting or auditing reports and tables pertaining to cash receipts,
expenditures, accounts payable and receivable, and profits and losses.
 Maintain supplier and vendors files, and credit recap associated.
Administrative Assistant, specific to President, VP and OM, 7/2003 – 3/2011
 Provide administrative support to all office personnel as needed.
 Maintain all company business/admin files in accordance with the ISO9001:2008 procedures.
 Maintain corporate minute books for parent company and 11 subsidiaries; annual consents, SCC renewals
and annual reports, as required per state.
 Human Resources; employee benefits, life and health insurance, and personal Trust liaison for co. owners.
 Bond Representative; includes state licensing, bid and performance bonds, 401k and ESOP bonding.
Report activity to President on a monthly basis.
 Contract liaison; Coordinate bid packages and all requirements for bids on behalf of each division, and for
two satellite offices. Maintained contract files, e-files, and archive upon completion.
 State Licensing Representative; apply and maintain licensing for fourteen states.
 Corporate Event Coordinator; handle all aspects for all company events, interstate and intrastate.
 Marketing; inside/outside and website. Website maintenance.
 Travel coordinator; arrange travel for employees. Maintain corporate calendar for all
divisions/departments.
 Assisted GM of Operations with ISO 9001;2008 coordination for all subsidiary/divisions.
 Managed daily; telephone, mail, shipping, and supplies/inventory coordinator.
Architectural Graphics, Inc. 2/1994 – 7/2003
National Sign Company specializing in custom architectural signage.
Sales Administrator, 3/1998 – 7/2003
 Continued duties listed under E.A., to VP. Additional reporting and analysis included.

2. 2
Robin G. Brown, CAP-OM
757.619.1570
robinbrown449767@gmail.com
Assistant to Vice President Sales, 2/1996 – 3/1998
 Provided administrative support to sales & design build management, inside sales, and satellite office
teams.
 Coordinated all aspects of the bid proposal collation process. Created presentation binders for
comprehensive request for proposals.
 Maintained Sales/Estimating Project Database. Reported daily to management and sales teams.
Processed new project information for sales representatives.
 Managed all incoming sales calls.
 Created a plethora of various reports and queries utilizing Crystal Reports and Act 2000.
 Ordered/maintained office supplies/inventory for four departments.
 Composed letters, reports, project contracts/agreements, credit verifications, marketing presentations and
special promotional packages for entire company as required.
 Pre-qualification coordinator.
 Mail Coordinator.
 Assisted with marketing for design build and multi location teams. Monitored all projects status from start
to completion in order to assist the VP Marketing and Creative Services with photo shoots for marketing
purposes.
 Assisted with maintaining corporate website. Reported all inquiries, required site changes and website
activity to VP Marketing and Creative Services and CEO.
 Sales Reorder coordinator; managed in-house reorder sales for all clients.
 Maintained State Contractor Licensing, registered agent registrations. National.
 Company Insurance and Bond Representative.
 Managed daily sales department functions, filing and receiving all incoming sales calls.
 Composed letters, reports, project contracts/agreements, credit verifications, marketing presentations and
special promotional packages as required.
Inside Sales Representative, 2/1994 – 2/1996
 Contacted potential bid opportunities via telephone and e-mail for upcoming bids. Maintained 200 - 500
client database. Surpassed annual sales quota of $3,000,000.00 by 24% in 1995.
 Outlined and submitted bid packages to the estimating department for pricing. Collated, faxed and/or
shipped bid proposals to clients and/or bid contractors. Followed-up
 Provided administrative support to sales team and management as required.
 Special projects included; reorder sales, project take-offs and subcontractor pre-qualifications.
EDUCATION/QUALIFICATIONS SUMMARY
 1985 - Tidewater Christian Academy
 1986 - Kee Business College, Executive/Legal Secretary Certificate
 1998 - Seagate Industries, Crystal Reports Basics
 2002 - New Horizons, Microsoft Outlook 2002 - Advanced
 2011 – International Association of Administrative Profs., (I.A.A.P.), CAP-OM Certification
 Seminars;
Maximizing revenue, 1990; Franklin Covey’s “What Matters Most” Time Management Workshop, 1990
Management Skills for Secretaries, AA and Support Staff, 2011
Executive Assistant to Virtual Assistant, 2013
_________________________________________
 Licensed Public Notary for the Commonwealth of Virginia.
 Proficient with Toshiba phone system.
 Experienced in the following software applications;
 Microsoft Word, Excel, Project and Outlook. Crystal Reports 7.0 – 9.0, Act 4.0 and 2000, Adobe 9, Corel
Draw 7.0 – 11.0, Quicken ExpensAble, Lotus applications. Power Point, Adobe Acrobat Pro and Great
Plains Accounting.
 Typing (50 WPM) and Ten Key Calculator (1800 KPM-1990)
 Networking: Linked In; Executive Assistants of VA.
References upon request

3. 3
Robin G. Brown, CAP-OM
757.619.1570
robinbrown449767@gmail.com
ACCOMPLISHMENTS
 ISOI; ISO9001-2008; ISO Certified through ABS Quality Evaluations, a quality management system.
 ISOI; secured new shipping company, saving the company $5k in shipping cost annually.
 ISOI; Researched/negotiated new telephone system through BCS Systems. The turnover was a complete
success.
 AGI; Re-negotiated Office Supply contract savings of approximately 30%.
 AGI; Established service agreements for corporate fax machines, printers and copiers through local vendor
that included toner and monthly maintenance as a result, saving the company $10,000.00 annually in
maintenance service calls.
 AGI; Assisted with development of Standard Operating Procedures (SOP) for the following; Production
Turnover Checklist, Contract Review, Sample Requests, Standard Forms, Project Management, Financial
Transactions, Front Desk Operations, Material Requisitions, Travel Requests, Ordering Contract
Documents, Credit Verifications, Ordering Supplies as well as E-Mail and Internet Use.
 AGI; Developed complete pre-qualification standards manual utilized for corporate pre- qualifications, bid
proposals, EEO reports and Affirmative Action Reports.