1. 1 RobynMacpherson
Robyn Macpherson
9/17 Kenton Street, Lynwood, WA, 6147
PO Box 612 Cannington, WA, 6987
0439 999 873
macpherson_robyn@yahoo.com.au
Personal Information
Nationality – Australian
Drivers Licence – Full licence, no restrictions
Responsible Service of Alcohol WA
Aspirations
I recently left a position with Coles Supermarkets, where I worked in a variety of
roles over 18 years. I started as a shop assistant, and through a combination of on
the job training and experience, I advanced to a senior in-store management role.
I am currently looking for an opportunity to use my experience in supermarkets in
new and exciting ways in a different industry.
Personal Strengths
 Extensive experience in customer service, with an emphasis on customer
satisfaction and relationship building to encourage repeat business.
 Effective and efficient communicator via various mediums with team members.
 Experience in building strong teams through recruitment, training, and open
and honest communication with team members and leaders.
 The ability to make well reasoned decisions with the information and
resources available in the absence of other instructions and guidelines.
 The ability to prioritise tasks based on importance and deadlines. Being able
to concentrate on the task at hand without losing track of other priorities, or
the big picture.
 Experience with managing changes within the business, including the
implementation of new technology and equipment that change the way the
work gets done,
 Experience managing external contractors and outsource team members in
achieving goals and targets.
 Act as a role model, leading by example by working with the team. Promoting
a positive attitude and ensuring that team members are valued and
recognised when goals are achieved and targets are met.
 The ability to manage information effectively.
 Self motivated, innovative, and well organised. Capable of seeing the big
picture, and aware of the impacts that decisions can have on the big picture.

2. 2 RobynMacpherson
EmploymentSummary
April 1998 – March 2016 Coles Supermarkets
Online Manager - Fremantle June 2014 – March 2016
Dairy Manager - Melville March 2013 – June 2014
Visual Presentation Team Leader - WA January 2010 – March 2013
Dairy Manager/Trainer - Booragoon August 2009 – January 2010
Dairy Manager - Inglewood November 2008 – August 2009
Dry Goods Manager - Subiaco January 2008 – November 2008
Dry Goods Manager - Kwinana May 2007 – January 2008
Store Support Manager - Phoenix Park October 2006 – May 2007
Dairy Manager - Melville January 2006 – October 2006
Dairy Manager - Phoenix Park November 2004 – January 2006
Night Fill Manager /Ordering Officer
- South Lakes January 2004 – November 2004
Dairy Manager - South Lakes January 2003 – January 2004
Management Trainee – Burrendah April 2000 – January 2003
Shop Assistant April 1998 – April 2000
November 1994 – March 1998 Woolworths Supermarkets
Shop Assistant – Riverton November 1994 – March 1998
Education
Corpus Christie College – Graduation November 1994

3. 3 RobynMacpherson
EmploymentHistory
June 2014 – March 2016 Coles Supermarkets
Online Manager Fremantle
Responsibilities
 Manage between 60-80 team members
 Deliver Financial Results – Forecast Sales, Labour spend, Dissipation.
 Deliver Safety Results – Risk assessments, Incident reporting, Workers
Compensation processes, Return to Work programs, attend store safety
meetings.
 Manage Food Safety – Shopping (product quality and cold chain integrity),
Delivery (maintaining quality and cold chain).
 People Management – Rostering (Schedule Assist), Succession Planning,
Leave management, Recruitment, Turnover.
 Training and Development – Customer Service Agent (CSA) delivery and
shopping training, manage external training program (Responsible Service of
Alcohol),
 Change Management – Implementation of new Ways of Working (P2L,
Project Rover, Tablets), and transition to Mercedes Benz vans from Hino vans.
 Maintenance and Servicing of delivery vans.
 Ordering stock for Large Special orders.
Achievements
 Successful Implementation of Project Rover – Pilot store for the nation.
 Successful transition from Hino vans to Mercedes Benz vans.
 New team structure implemented.
 Adapting Online Fremantle business to frequent post code movements and
delivery capacity changes that were implemented by Coles Online National
management.
 Deliveries of large donations of stock from Coles Cares program to various
charity events – Million Paws walk, Princess Margaret Hospital for Children
during Telethon.

4. 4 RobynMacpherson
March 2013 – June 2014 Coles Supermarkets
Dairy Manager Melville
Responsibilities
 Deliver Financial Results – Forecast Sales, Manage Wages, Dissipation.
 Safety & Compliance – Safety Hazard Inspection Checklist (SHIC), Attend
Safety Meetings, Risk Assessments, Work Safe Practices, Audit checklists.
 Manage Food Safety – Maintain cold chain during delivery to store and stock
replenishment, Stock rotation, clearance of short coded stock, cleaning.
 People Management - Rostering (Schedule Assist), Succession Planning,
Leave management
 Stock Management – Stock Inventory Management (SIM), Daily gap scan,
backstock stock counts, waste, promotional stock orders, customer orders.
 Manage Retail Operations – Stock replenishment, Promotional changeover,
Merchandising, Presentation Standards.
 New layout implementation – Manage new lines entering categories and
deleted line clearance.
Achievements
 Achieved Financial Targets
 Reduction of Dissipation
 Reduction of amount of stock on hand (SOH), while reducing number of gaps
on show.
 Implemented new team structure
 Implementation of ‘Renewal standards’ to the department through
replacement of fittings, stripping, and updating ticketing standards.

5. 5 RobynMacpherson
January 2010 – March 2013 Coles Supermarkets
Visual Presentation Team Leader WA
Responsibilities
 Manage up to 30 outsource team members per shift.
 Implement project as planned and scheduled by Project Manager.
 Ensure relocated and new layouts are in the correct location as planned by
Project Manager
 Liaise with external contractors and store team to co-ordinate and manage
tasks efficiently.
 Ticketing and Price Integrity.
 Customer Courtesy Relocation signage for product relocations.
 On site safety – All contractors and outsource team members have completed
Coles online safety induction, Contractors have hot work permits and white
cards as required.
 Manage outsource team members and contractors on regional projects.
 Project stages complete and shop floor ready for trade prior to store opening.
 New layouts implemented correctly and to company standards.
Achievements
 Health and Beauty Breakthrough (HBB) projects implemented in multiple
stores.
 Electronic Paper Shop (EPS) projects implemented in multiple stores.
 Kitchen Shop projects implemented in multiple stores.
 Renewal Light implemented in multiple stores – generally an update of fittings
and data stripping without layout movement.
 Full Store Renewal implemented in multiple stores – completely change shop
layout, relocation of fresh departments, and replacement of all fittings.
 Re-Fresh implemented in multiple stores – New fixtures, fittings and layouts
for Fresh Produce, Bakery, and Meat departments.
 Project Cold Chain implemented in multiple stores – replacement of chilled
cases and freezers on shop floor.
 New store setup – Coles Haynes and Ellenbrook

6. 6 RobynMacpherson
August 2009 – January 2010 Coles Supermarkets
Dairy Manager/Trainer Booragoon
November 2008 – August 2009 Dairy Manager Inglewood
Responsibilities
 Deliver Financial Results – Forecast Sales, Manage Wages, Dissipation.
 Safety & Compliance – Safety Hazard Inspection Checklist (SHIC), Attend
Safety Meetings, Risk Assessments, Work Safe Practices, Audit checklists.
 Manage Food Safety – Maintain cold chain during delivery to store and stock
replenishment, Stock rotation, clearance of short coded stock, cleaning.
 People Management - Rostering (Schedule Assist), Succession Planning,
Leave management
 Stock Management – Manual Ordering, backstock minus, backstock pick,
waste, promotional stock orders, customer orders, direct orders to suppliers.
 Manage Retail Operations – Stock replenishment, Promotional changeover,
Merchandising, Presentation Standards.
January 2008 – November 2008 Coles Supermarkets
Dry Goods Manager Subiaco
May 2007 – January 2008 Dry Goods Manager Kwinana
Responsibilities
 Manage Store in Store Managers absence.
 Deliver Financial Results – Forecast Sales, Manage Wages, Dissipation.
 Safety & Compliance – Safety Hazard Inspection Checklist (SHIC), Attend
Safety Meetings, Risk Assessments, Work Safe Practices, Audit checklists.
 Manage Food Safety – Maintain cold chain during delivery to store and stock
replenishment, Stock rotation, clearance of short coded stock, cleaning.
 People Management - Rostering (Schedule Assist), Succession Planning,
Leave management
 Stock Management – Manual Ordering, backstock minus, backstock pick,
waste, promotional stock orders, customer orders, direct orders to suppliers.
 Manage Retail Operations – Stock Replenishment, Promotional Changeover,
Merchandising, Presentation Standards.

7. 7 RobynMacpherson
October 2006 – May 2007 Coles Supermarkets
Store Support Manager Phoenix Park
Responsibilities
 Manage Store in Store Managers absence
 Conducted new team member inductions and safety training including Safe
Work Practices, manual handling training and Food Safety training.
 Responsible for ensuring store meets audit requirements in regards to Safety,
Food Safety, and Compliance.
 Chairing Safety Committee Meetings, compiling and archiving all
documentation including meeting minutes, site safety plans, and
communicating ideas and outcomes with the store team.
 First Aid Team Member for the store.
 Implement controls required by Hazard Alerts and Risk Assessments.
 Experience with Material Safety Data Sheets.
 Isolating and scheduling repairs of damaged equipment.
 Experience with External Contractor Safety Requirements including work
method statements and hot work permits.
 Managing team member injuries from start to finish from Incident reports,
Workers Compensation claims and Return to Work programs
 Experience with Stock and Dissipation controls (Loss Prevention) –
Markdowns, Waste, and Unknown.
 Attention to detail with regard to investigating cash loss through the weekly
Managers balance and daily reporting.
 Completing and analyzing daily and monthly alarm reports for discrepancies.
Referees
Rachael Mollgaard
Store Manager – Coles Supermarkets Flinders Square
Tel – 0429 889 416