Chap 3 organizational culture and environment; the constraints management by Robbins & Coulter The Manager: Omnipotent or Symbolic Define the omnipotent and symbolic views of management. Contrast the action of manager according to the omnipotent and symbolic views. Explain the parameters of managerial discretion. The Organization’s Culture Define organizational culture. Explain what the definition of culture implies. Describe the seven dimensions of organizational culture. Define a strong culture.

1. Huzaifa
062
ENVIRONMENT:
THE CONSTRAINTS

2. HOW THE ENVIRONMENT AFFECTS
MANAGERS
• Assessing environmental uncertainty
▫ Degree of unpredictable change
 dynamic - frequent change
 stable - minimal change
▫ Environmental complexity
 the number of components in the environment
 amount of information available or required
about those components
▫ Managers attempt to minimize uncertainty

3. ENVIRONMENTAL UNCERTAINTY

4. STAKEHOLDER RELATIONSHIP
MANAGEMENT
• Who are stakeholders?
▫ Any constituencies that are affected by the
organization’s decisions and actions
 include internal
and external groups
can influence the
organization

5. ORGANIZATIONAL STAKEHOLDERS

6. STAKEHOLDER RELATIONSHIP
MANAGEMENT
• Why is stakeholder relationship
management important?
▫ The more secure the
relationship, the more
influence managers
will have over
organizational outcomes
▫ It’s the “right” thing to do

7. STAKEHOLDER RELATIONSHIP
MANAGEMENT
• How can these relationships be managed?
▫ Four steps
 identify the stakeholders
 determine real and potential concerns of each
stakeholder group
 determine whether stakeholder is critical
 determine specific approach to manage the
relationship
▫ Approach to a stakeholder group based on the
importance of the group and the degree of
environmental uncertainty

8. MANAGING STAKEHOLDER
RELATIONSHIPS

9. STAKEHOLDER RELATIONSHIP
MANAGEMENT
• Boundary spanning
▫ Important stakeholder and environmental
uncertainty
▫ Interacting to gather and disseminate
information
• Stakeholder partnerships
▫ Stakeholder is critical and environmental
uncertainty is high
▫ Pursue common goal