2. Few words about the product person in me
My last 15 years:
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• Team Lead on CRM Web Apps for Telcos / Cap Gemini
• Architect / Pixelpark (full service agency)
• Consultant / Degetel & Solo
• Project Lead at Musiwave (now Microsoft)
• VP Product Management at eZ Systems (WCM vendor)
• VP Products & Marketing at Nuxeo (ECM vendor)
• VP Product Management at eZ Systems (WCM vendor)
5. ☐ Client/device software capabilities
☐ Requirements, the problem we try to solve
☐ Network capabilities
☐ Server capabilities
☐ User expectations and relations to digital applications
What changed the most in the CMS/CEM space since 2000s?
Submit
6. What changed, what didn’t
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Flexible Content Architecture
1-1 Personalization
Multi-channel
Profiling & Targeting
Ads
Workflow
e-Commerce
User Generated Content
Front End Editing
Collaboration
Content Promotion on Social
Content Curation
…
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20142004
14. What’s a product & Why managing it?
Product
A good or a service (or combination of both) built and offered by an organization that serve the
needs of end-users and deliver them value, which indirectly allow the product organization to
derive value from it in different ways (sales, awareness, market positioning…)
Product = End-user value = Business value
User Experience > End-user Value > Business Value
18. About User needs & requirements
the USER is always right
Nick Finck & Raina Van Cleave
First Commandment of User Experience
the USER doesn’t always
know what is RIGHT
Steve Jobs
19. You can't just ask customers what they want and then try to
give that to them.
By the time you get it built, they'll want something new.
Give them what they need,
Not what they want!
28. •euueueoueo
•ueouoeeuoeuo
We try to keep in mind when revisiting the eZ Publish UI
Inspirations
*Read the Marketing Myopia - Harvard Business Review
Have you heard about
Marketing Myopia?*
30. Try to live in their skin
for a while
Or at least show some empathy... 30
Understand your users, how?
31. Wrapping-up with 10 take-aways
1. Manage your Digital project / Web presence / Website as a product, not only as a
project.
2. 1st understand your Digital Business drivers and indicators, no product management
without it.
3. Now, User comes first.
4. Doesn’t mean he is right.
5. It’s all about Iteration and Agility. Balancing long and short term.
6. Don’t be slave of the methodology or tools.
7. Less is more. Let the simplicity decide.
8. Don’t focus on the tools and the technology, they are here to help - disposal technology
9. Communication, communication, communication.
10. It’s not so much about ideas.
!