My Resume

1. RONALD J. SMITH
Sioux Falls, SD
970-556-9553
rjfsmith@gmail.com
IT SUPPORT PROFESSIONAL
HIGHLIGHT OF QUALIFICATIONS:
• A.A.S. Computer Engineering Tech
• A+ Certified,
• Dell Certified Professional,
• HP Certified,
• Cisco Network Certified,
• Konica –Minolta Certified,
• Exceptional customer service skills.
• Experience with busy help desk & desktop support environments.
• Highly skilled in troubleshooting & resolution of end user
problems.
• Excellent verbal & written communication skills.
• Strong technical background.
TECHNICAL SKILLS:
•TCP/IP
•LAN/WAN
•Windows OS
•Active Directory
•MS Outlook
•Anti-Virus
•Novel Client
•Lotus Notes
•Norton Ghost
•Remote Desktop
•Wireless
•Internet and Web Based Applications
•Java
•Adobe
•Citrix
•Enterprise Software
•Hardware Break/Fix, Desktops

2. PROFESSIONAL EXPERIENCE:
IT Support Professional Nov 2016 – Dec 2016
Insight Global for Esurance (4 week contract)
Computer Refresh 350 Workstations
Reimage, install and connect to network.
Computer Support Associate ………………………….Aug-2014- March 2016
State of South Dakota
Bureau of Information and Telecommunications (BIT)
Provide software and hardware technical support to ensure efficient computer operations.
Sets, installs, configures, and maintains individual workstations
Provide network technical support.
Provide help desk support to resolve caller problems or questions about software, hardware.
IT Support Technician…………………………………January 2015 – Aug 2015
Spherion Inc. Sioux Falls, SD
Windows 7 migration for Avera St Lukes, Aberdeen, SD
Build PCs and Laptops using network image.
Create, backup, copy, User profiles.
Data backup and restore.
Software and Printer installation.
Active Directory: Create, add, move, delete PCs and Laptops.
Field Technician………………………………………September 2013 – January 2014
Field Solutions, St. Cloud, MN (12 week contract)
PC rollout with imaging for 270 workstations at VA Hospital, Ft. Meade, SD
Customer Service Agent………………………………September 2012 – August 2013
TMone, Spearfish, SD
• Assisting customers with account products and services.
• Manage billing and service issues.
• Strong emphasis on sales
Help Desk Technician………………………………January 2011 – August 2012
Daktronics Inc., Sioux Falls, SD

3. •Supported Daktronics products via phone & remote computer sessions
Service Technician…………………………………August 2010 - January 2012
AppTech Inc., Spearfish, SD
•Break/Fix PC, Laptop, Hardware, Software
•Performed virus removal
•OS Reloads
•Re-imaging
IT Support Specialist……………………………….December 2006 – July 2010
MTI Computer Services, Beachwood, Ohio
The Bank of New York Mellon, New York, NY
•Break/fix desktop, laptops, printers
•Troubleshoot and resolved network connectivity issues
•Resolved Windows & Novell log on problems
•Provided support to end users for highly specialized financial sector software
•Provided extensive Outlook and Lotus Notes E-mail, Groupware, and Messaging support
•Added users & workstations to Active Directory domains
•Created local & network user accounts
•Reset passwords & restored lockouts
•Performed hard drive imaging, software updates, operating system upgrades
•Identified & ordered replacement parts as necessary
•Liaise with Technical Analysts in escalation of trouble tickets
•
IT Support Specialist…………………………… March 2006 – November 2006
Elite Technical Services, Ronkonkoma, NY
New York City Transit System and the MTA
•Travelled to on-site client locations throughout the NYC metro area
•Put users back on-line
•Added users & PCs to the domains
•Reset lost passwords
•Performed printer maintenance
•Provided break/fix for PCs, laptops, printers
•Troubleshoot network and connectivity issues
•Supported Outlook E-mail accounts
•Installed operating systems & upgrades, hard drive imaging, software installs
Imaging Technician…………………………………October 2004 – February 2006

4. Konica Minolta Business Solutions, Long Island City, NY
•Networking, installation & implementation of PC workstations (HP, DELL, IBM),
multifunction printers and copiers (MFPs), including: fax, E-mail, & scanning functions
•Installed & configured document management software, including: creating repository
storage, scan to desktop, fax, and E-mail recipients
•Provided help desk/field service support for end users
•Troubleshoot a wide variety of hardware & software issues
•Updated, upgraded, & installed service packs to all Microsoft operating systems

5. •EDUCATION : Associates Degree
The City University of New York, New - A.A.S. Degree in Computer Engineering Tech (GPA
3.05)

6. •EDUCATION : Associates Degree
The City University of New York, New - A.A.S. Degree in Computer Engineering Tech (GPA
3.05)