1. Rosa Martinez
Mar 22, 2012

2.  Identify soft skills areas for improvement
 Be aware of the importance of soft skills in
their career advancement

3. Character traits Interpersonal traits
 optimistic  empathy
 adaptable  teamwork
 responsible  leadership
 honest  communication
 respectful  good manners
 dependable  negotiation
 conscientious  sociability
 creative

4. Character traits
Soft
Skills
Interpersonal
traits

5.  Enhance interpersonal interactions, job
performance & career prospects
 Complement your hard skills
 Get you the job & help you keep it
 Describe your Emotional Intelligence Quotient
(EQ)
 Applicable both in and out the workplace

6.  Complete this quiz to find out how sharp
your soft skills are

7.  1. d; 2. b; 3. a; 4. c; 5. d; 6. a; 7. d
 7 correct: Your soft skills are razor sharp! You consistently
display maturity when it comes to coping with the inevitable
conflicts and disappointments that arise at work
 5-6 correct: Most of the time your soft skills are sharp, but
there are times you fall short of behaving professionally.
Watch your tendencies to retaliate or take things personally
 4 or less correct: You have significant deficiencies in your soft
skills. To realize maximum success, raise your awareness in
areas of emotional intelligence

8. Self-
awareness
Self- Self-
regulation motivation
Social Relationship
Awareness Management

9. Ability to recognize:
 your own emotions
 how they affect your thoughts and behavior
 know your strengths and weaknesses
 have self-confidence

10. Ability to:
 control impulsive feelings & behaviors
 manage your emotions in healthy ways
 take initiative
 follow through on commitments
 adapt to changing circumstances

11. Ability to:
 to take positive action
 to pursue goals and deal with adversity or
difficulty
 to defer immediate results for long-term
success
 to start a task & complete it

12. Ability to understand:
 emotions, needs, and concerns of other
people
 pick up on emotional cues
 feel comfortable socially
 recognize the power dynamics in a group/
organization.

13. Ability to:
 develop & maintain good relationships with
others
 communicate clearly
 inspire and influence others
 work well in a team
 manage conflict

14. EI Skills Workplace success
 Self-awareness  Conscientiousness
 Self-regulation  Adaptability
 Optimism
 Self-motivation
 Initiative
 Social awareness  Commitment
 Relationship  Customer orientation
management  Effective communication
 Team capabilities
 Leadership
 Conflict resolution

15.  Look at the soft skills interview questions
handout and discuss what are the soft skills
implications of the examples given in the
worksheet

16.  What soft skills do you need for your
workplace?
 How can you get the soft skills you need?

17.  Dictionary (2012). In Investopedia. Retrieved March
22, 2012, from
http://www.investopedia.com/dictionary/#axzz1pr
cGP9bV
 Soft Skills (n.d.). In Search CIO . Retrieved March
22, 2012, from
http://searchcio.techtarget.com/definition/soft-
skills
 Soft Skills (n.d.). In Wikipedia. Retrieved March 22,
2012, from http://en.wikipedia.org/wiki/Soft_skills