An Organizational Story: Salesforce Lightning Design (Nalini Kotamraju at Enterprise UX 2016)

•Télécharger en tant que PPTX, PDF•

9 j'aime•1,279 vues

Nalini Kotamraju: "An Organizational Story: Salesforce Lightning Design" Enterprise UX 2016 • June 9, 2016 • San Antonio, TX, USA http://2016.enterpriseux.net

Design

user experience
designers | researchers | prototypers | ux engineers

Researcher encounters Design Systems !
Design Systems ! CSS ! Framework ! Subclasses !
People ! Relationships ! Organizations ! Politics !

A good year for
Salesforce Lightning
Design System

Why did the Salesforce Lightning Design
System Succeed?
Question

Solving problems
Addressing people’s needs
Theme 1
# designsystem

“Designers were frustrated at the
delta between what they envisioned
and what actually got built.”
- Salesforce UX Team Member

“CSS is a bear. Engineers want to write business logic
and sexy back-end code. They don’t want to mess with
moving stuff around on a screen.”
– Salesforce UX Team Member

“We removed the gap between
what designers want and
developers deliver”
- Salesforce UX Team Member

Trust in people &
cultivate people’s trust
Theme 2

Trust within the Design Systems Team
Sliding scale of giving a f&*!

Create Trust by Showing (Not Telling)
“Living components were a
conversation starter. We built them as
quickly as possible. The faster we
worked, the more we got done, the
better the conversations went.”
- Salesforce UX Team Member

Share. With people. Lots of people.
Theme 3

Share Often & Document
Brown bags
CSS office hours
Chatter group
Slack channel
Town halls
Sprint reviews
Bug bashes
Document. Document. Document.

“Giving it back to the community.
That’s why it’s open source.”
- Salesforce UX Team Member
“Going open source made all the
difference.”
- Salesforce Executive

Summary
Addressing People’s Needs
• Theme 1
Trust in People & Cultivate Trust in People
• Theme 2
Share. With People. Lots of People.
• Theme 3

“No one has it all figured out yet.”
Design Systems

Contenu connexe

Tendances

What’s Your Problem? …and will Salesforce solve it? How big of a project does this need to be? Do we have the budget for this? Can this be handled in-house, or should we outsource? Will it take one week to plan and implement…or (gasp!) one year? None of these questions can be answered without first defining your CRM vision, then selecting the platform you wish to use in getting there, identifying your constraints, the opportunity you wish to create or the problem you wish to solve; and then you ready to choose and define your first destination on your journey. This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.

Envision destination then create solution

Charlie Havens

An estimated 1.3 billion people globally report limitations in their daily activities due to a disability. When it comes to the physical world, businesses have made progress in accommodating customers with disabilities. But in the digital world, websites lack basic accessibility features such as text alternatives describing images, proper heading level structures so individuals who are blind and use screen readers can understand the content on a webpage, or captioning for multimedia content for individuals who are deaf or are hard of hearing – let alone assistive technology for customers who have trouble using mobile devices due to dexterity limitations that arise from a variety of conditions. In this session, attendees will: * Understand people with disabilities (PWDs) and how they use the web * Learn about common barriers, issues and solutions * Discover the different testing methodologies and their interdependencies * Uncover ROI

UXPA2019 Enhancing the User Experience for People with Disabilities: Top 10 ...

UXPA International

Agile Prototyping Best Practices

uxpin

Designers @ Hackathons

Eric Bell

User Story Mapping for Minimum Lovable Products

uxpin

Interaction Design Roadmap

Mohd Syaheezam Asyra Yamin

Mobile Prototyping Essentials

Rachel Hinman

When attending a conference or industry event, you may be wondering how to talk to people you don’t know and what exactly to say. In this session, you’ll learn how to stop avoiding social situations and start putting yourself out there. I’ll give you practical tips on how to make connections, learn from others, and move your career forward by making the most of your time at this conference. Whether you are looking for a new job or just hoping to meet others who share your interests, we can all benefit from a bit of skillful networking. Find out how attending UXPA helped me land a job and how it can ultimately help you, too.

UXPA2019 Networking for Introverts: How Attending UXPA Can Help You Land a Job

UXPA International

The process of designing one of the biggest, European intranets — a project which was realized for an energy company called TAURON. The presentation is more than a typical case study – a complex and interesting story about the UCD process in the context of a huge organisation. What you will learn: - How to use the UCD process in designing huge systems (eg. intranets)  - How to conduct research to better understand the context of the organisation - The typical obstacles organizations could meet on their path, and how to avoid  them. - Difficulties in designing for the energy industry   - How to manage these types of projects

The story behind Tauron's award winning intranet

Intranätverk

URANUS

Mohd Syaheezam Asyra Yamin

Incorporating UX into Your Projects

Karl Kaufmann

Demystifying Information Architecture

Patrick Kennedy

By the Book: Examining the Art of Building Great User Experiences in Software

EffectiveUI

Tendances (13)

Envision destination then create solution

UXPA2019 Enhancing the User Experience for People with Disabilities: Top 10 ...

Agile Prototyping Best Practices

Designers @ Hackathons

User Story Mapping for Minimum Lovable Products

Interaction Design Roadmap

Mobile Prototyping Essentials

UXPA2019 Networking for Introverts: How Attending UXPA Can Help You Land a Job

The story behind Tauron's award winning intranet

URANUS

Incorporating UX into Your Projects

Demystifying Information Architecture

By the Book: Examining the Art of Building Great User Experiences in Software

En vedette

Learning from Consumer Products: Data Exhaust and the Potential for Better UX...

Rosenfeld Media

Eyeo festival redux

thas naseemuddeen

Sandbox vs manual analysis v2.1

Michael Gough

Building Personas- A Formula for Success

Rebecca Buck

Salesforce Lightning Design System

Durgesh Dhoot

Lightning Components Introduction

Durgesh Dhoot

Lightning Components Explained

Atul Gupta(8X)

Mastering the Lightning Framework - Part 1

Salesforce Developers

Today's product design and development cover a range of devices and platforms: mobile, tablets, responsive web, desktop apps, and more. Style Guides and CSS Frameworks have helped streamline this process and provides maintainability and better designer/developer communication. Learn how the Salesforce UX team took it further with a living design system to help maintain brand alignment and quality. Find out how you can adopt our system and methods into your own applications to develop front end user interfaces efficiently.

Introducing the Salesforce Lightning Design System

Salesforce Developers

12 Qualities of Effective Design Organizations

Peter Merholz

En vedette (10)

Learning from Consumer Products: Data Exhaust and the Potential for Better UX...

Eyeo festival redux

Sandbox vs manual analysis v2.1

Building Personas- A Formula for Success

Salesforce Lightning Design System

Lightning Components Introduction

Lightning Components Explained

Mastering the Lightning Framework - Part 1

Introducing the Salesforce Lightning Design System

12 Qualities of Effective Design Organizations

Similaire à An Organizational Story: Salesforce Lightning Design (Nalini Kotamraju at Enterprise UX 2016)

The Future of Personas

Motivate Design

The Future of Personas

Mona Patel

The world is witnessing the dawn of the social organization, with rapidly evolving solutions that impact team collaboration. For many managers, it can difficult keeping up with all of the features and roadmaps. New options within SharePoint, Office365 and Yammer are exciting, but many teams struggle to develop a social strategy that aligns with their business needs. This presentation provides examples and guidance to help you make more informed choices & develop the right social strategy.

Increase Adoption and Engagement through Social Collaboration

Christian Buckley

AIGA UCLAx: UX for Dummies - Resources

Paul Mendoza

시나리오 베이스 디자인 방법론 (Scenario Based Design)

Hajin Lim

Building solutions in SharePoint isn’t simply about getting the functionality right based on the business requirements. Developers must think about the entire user experience (UX), which goes far beyond the technical aspects of the solution. It’s no longer good enough to meet the specifications. We must exceed them in terms of usability. This takes many developers out of their comfort zones and into the messy world of end users.In this interactive session, we’ll discuss questions like:* How should the user feel when they use this piece of functionality?* Will they perceive that this functionality saves them work or creates new work?* How will the functionality compare to what they see on the consumer Web?* How can we use technologies which haven’t historically been considered mainstream SharePoint developer tools (like jQuery and CSS) to make SharePoint feel more like the sites people love?We’ll look at good and bad examples from SharePoint itself as well as specific customizations.

SharePointFest Konferenz 2016 - Creating a Great User Experience in SharePoint

Marc D Anderson

Jonah Osawa - UX Portfolio

Jonah Osawa

The UX Toolbelt for Developers

Sarah Dutkiewicz

World Usability Day 2014 - UX Toolbelt for Developers

Sarah Dutkiewicz

Intro to UX Design

jayyearley

Content is a bigger part of UX than most realized. In fact, user satisfaction of any experience is determined by how well the content meets their needs and expectations. In this talk we’ll expand our understanding and definition of content. Spoiler, it’s not just about text on a page, and it’s not just relevant to the web, and it goes deeper than information architecture. Content can, and should, be measured for its functional efficacy. As the crafters of the experience, it’s our right and responsibility to influence the creation of content so it moves users mentally, emotionally, and physically the way we intend. We’ll talk about tools and techniques UX can use to ensure the content of the experience lives up to user's expectations. Most important, we’ll see there are big rewards for UX when we take on this responsibility.

UX-Led Content Strategy: Getting to the Core of Every Experience

UXPA International

UX-led Content Strategy (UXPA webinar)

Mike Donahue

The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.

UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...

UXPA International

The best way to improve products is to have people use them, but UX researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk presents evidence for and against reports, and explores characteristics of reports that make them more and less successful at effecting change. We describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.

The Report is Dead, Long Live the Report ! Communicating Usability Research F...

Centralis

The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on interviews and survey data from UX practitioners, as well as our experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.

The Report is Dead, Long Live the Report! How to Communicate UX Research Find...

Kathi Kaiser

Building a Design System: A Practitioner's Case Study

uxpin

How to Achieve Business Value through Social

Christian Buckley

001 09 11 12 - professional practice - fri

Les Bicknell

Design patterns are acknowledged as powerful conceptual tools to improve design quality and to reduce the time and cost of design by effect of the reuse of “good” solutions. In many fields such as software engineering, web engineering, and interface design, patterns are widely used by practitioners and are also investigated from a research perspective. Still, the concept of design pattern has received marginal attention in the arena of user interfaces (UIs) for Recommender Systems (RSs). To our knowledge, a little is known about the use of patterns in this specific class of applications, in spite of their increasing popularity, and no RS specific interface pattern is available in existing pattern languages. We have performed a systematic analysis of 28 real-world RSs in a variety of sectors, in order to: (i) discover occurrences of existing general (i.e., domain independent) UI patterns; (ii) identify recurrent UI design solutions for RS specific features; (iii) elicit a set of new UI patterns for RS interfaces. The analysis of patterns occurrences highlights the degree at which “good” UI design solutions are adopted in RSs for the different sectors. The new patterns can be used by UI designers of RSs to improve the UX of their systems.

Interaction Design Patterns in Recommender Systems

University of Bergen

Top 3 ways to use your UX team - producttank DFW Meetup

Jeremy Johnson

Similaire à An Organizational Story: Salesforce Lightning Design (Nalini Kotamraju at Enterprise UX 2016) (20)

The Future of Personas

Increase Adoption and Engagement through Social Collaboration

AIGA UCLAx: UX for Dummies - Resources

시나리오 베이스 디자인 방법론 (Scenario Based Design)

SharePointFest Konferenz 2016 - Creating a Great User Experience in SharePoint

Jonah Osawa - UX Portfolio

The UX Toolbelt for Developers

World Usability Day 2014 - UX Toolbelt for Developers

Intro to UX Design

UX-Led Content Strategy: Getting to the Core of Every Experience

UX-led Content Strategy (UXPA webinar)

UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...

The Report is Dead, Long Live the Report ! Communicating Usability Research F...

The Report is Dead, Long Live the Report! How to Communicate UX Research Find...

Building a Design System: A Practitioner's Case Study

How to Achieve Business Value through Social

001 09 11 12 - professional practice - fri

Interaction Design Patterns in Recommender Systems

Top 3 ways to use your UX team - producttank DFW Meetup

Plus de Rosenfeld Media

Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...

Rosenfeld Media

Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)

Rosenfeld Media

Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)

Rosenfeld Media

Leading Through Change (Purvi Shah at DesignOps Summit 2019)

Rosenfeld Media

Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...

Rosenfeld Media

Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...

Rosenfeld Media

Transforming Strategic Research Capacity through Democratization (Marjorie St...

Rosenfeld Media

Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...

Rosenfeld Media

DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...

Rosenfeld Media

Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...

Rosenfeld Media

Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...

Rosenfeld Media

A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)

Rosenfeld Media

A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...

Rosenfeld Media

Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)

Rosenfeld Media

Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)

Rosenfeld Media

The View from the Top (Iram Shah at Enterprise Experience 2019)

Rosenfeld Media

Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...

Rosenfeld Media

We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...

Rosenfeld Media

How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...

Rosenfeld Media

Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...

Rosenfeld Media

Plus de Rosenfeld Media (20)