Creativity and Culture (Miles Orkin at DesignOps Summit 2018)
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Miles Orkin: "Creativity and Culture" DesignOps Summit 2018 • November 7-8, 2018 • New York, NY http://www.designopssummit.com
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Creativity and Culture (Miles Orkin at DesignOps Summit 2018)
- 1. Creativity and Culture Miles Orkin Google Cloud UX Vision and Culture Lead mileso@google.com November, 2018 1
- 3. Confidential & Proprietary 3 Making the Experience Product Process Goals Metrics The Experience of Making Enjoyment Authenticity Emotion Community Business Culture 3 Culture
- 4. A formatted, structured, automated approach to cultivating culture. 4
- 5. Cultural Infrastructure ● Framework ● Operating model ● Standardized process ● Playbook ● Cost/benefit analysis 5
- 6. Naaahhhhh! 6
- 7. I’m not here to bust your chops I’m not here to put circles in crops I’m not about to use elaborate props I’m here to drop a rhyme about design ops A number one hit sweepin the nation Optimization through design automation Prototypes with real live data APIs makin’ everything greater 7
- 8. I’m not a hater I’m just an allocator Trend-line skater Gantt chart creator To the D to the O to the P to the S I go to crits in a bullet-proof vest I flip bits like a man possessed But I never let design teams know I’m stressed 8
- 9. I am the man with the annual plan Got the headcount ask in the palm of my hand Got the OpEx sittin on the edge of my desk This ain’t no infinite jest, it’s just a funding request Moon shots, big bets, I never fail it You got a program? Yo, I’ll scale it 9
- 10. I’m doin’ sanity checks I’m bustin strategy decks I’m pushin’ design specs And cuttin’ vendor reqs And when I’m up on stage I don’t need a band Just a mic -- I’ll be hypin’ our employer brand Got the candidates bumpin’ every day of the week You know my pipeline’s a river and yours is a creek 10
- 11. You know my keynote nuggets are so re-tweetable All my components are so sticker sheetable And while you’re laptop’s still rebooting I’ll be out there participant recruiting I’m top of the ops and you know I got proof Tonight I’m drinkin’ beers with Dave Malouf So come on over -- Google NYC We’ll have a little chat about the D-O-P 11
- 12. ! 12
- 14. Confidential & Proprietary 14 If we want to be great at making the experience, we need to feel great about the experience of making. 14 If we want to be great making the experience, we need to feel great about the experience of making. We need to have FUN!
- 15. Little L love
- 16. Little D design
- 17. Enterprise Image Problem? Need image -- skyscraper
- 18. Consumer UX Enterprise UX
- 19. Is That Fair?
- 20. Ice Cream Round Food
- 21. Ice Cream Cake
- 22. Ice Cream UX! Cake UX!
- 23. So… Let’s Adjust
- 24. Consumer UX Enterprise UX Not t
- 25. Consumer UX Creator UX Muc t !
- 27. “I Design for Consumers” “I Design for Creators”
- 28. I design for creators. I design for makers. I design for doers. I design for teachers. I design for thinkers. I design for healers. I design for guardians.
- 30. Design Thinking?Designing how we Think.
- 32. Confidential & Proprietary 32 Authenticity isn’t something you can explain, it’s something people have to feel. 32 Authenticity isn’t something you can explain, it’s something people have to feel.
- 33. Confidential & Proprietary 33 I can’t teach you how to skate. Only the pavement can teach you how to skate. 33 I can’t teach you how to skate. Only the pavement can teach you how to skate.
- 34. 34
- 35. 35
- 37. Emotion Pain Fear Grief Sorrow Confusion Helplessness Joy Love Humor Delight Passion Inspiration 37
- 39. “Those are just soft skills.” “Don’t be so emotional.” “Let’s not get our feelings involved.” “What are you scared of?” 39
- 41. If you can’t feel pain You can’t feel joy If you can’t feel sorrow You can’t feel delight If you can’t feel fear You can’t feel love If you can’t feel love How can you love your job? If you can’t feel pain You can’t feel joy If you can’t feel sorrow You can’t feel delight If you can’t feel fear You can’t feel love If you can’t feel love How can you love your job? Creativity Flexibility Resilience Generosity Empathy Intuition Curiosity Innovation 41
- 42. Let’s do one thing… 42
- 43. Ask yourself… When was the last time you held back from a situation at work that involved difficult emotions? Visualize what you would do differently. Own that. 43
- 44. Take it back to the office. 44
- 45. Start small and stay open. Be compassionate… to yourself. Almost nothing is SO MUCH BETTER than nothing. Trust your gut. People matter the most. Start small and stay open. Be compassionate… to yourself. Almost nothing is SO MUCH BETTER than nothing. Trust your gut. People matter the most. 45
- 47. NO VENN DIAGRAMS
- 49. Confidential & Proprietary 49 But wait... 49
- 50. Confidential & Proprietary 50 What about creativity? 50
- 51. Confidential & Proprietary 51 Creativity is organic 51
- 52. Confidential & Proprietary 52 And it thrives in healthy culture. 52
- 53. Confidential & Proprietary 53 But we can’t force it. We have to be intentional… and intuitive. 53
- 54. Intent≠Process
- 55. Confidential & Proprietary 55 Sometimes the best answer is to ask more questions. 55 Sometimes the best answer is to ask more questions.
- 56. Are we having fun? Do we enjoy our work? Are we being authentic? Do we have a sense of purpose? Are we honoring our full selves and emotions? Are we having fun? Do we enjoy our work? Are we being authentic? Do we have a sense of purpose? Are we honoring our full selves and emotions?
- 57. Confidential & Proprietary 57 Well… Are we? 57
- 58. Thank You! Miles Orkin Google Cloud UX Vision and Culture Lead mileso@google.com November, 2018 58