Mark Interrante: "Hack the Org" Enterprise UX 2017 • June 8-9, 2017 • San Francisco, CA, USA http://2017.enterpriseux.net

1. Hack the Org
Mark Interrante
Former SVP at Hewlett Packard Enterprise
Lets talk at #HackTheOrg #EUX17
@interrante

2. Look familiar?

3. Photo @DidWee

5. 1. Horizontal Flow

6. 2. Ride Fences

7. 3. Requests

8. 4. Call to action

9. 1. Horizontal Flows
Task flows
Wait states
Rocks
Share!

10. Lots of land,
few boundaries

11. 2. Riding the
fences

12. 3. Goals
• What do you want
• What will it get you
• How will you know it's done
• What larger goal does this support

13. 4. Action
Communications
• Situation
• Complication
• Implication
• Position
• Action
• Benefit
- scipab from Mandel communications

14. To recap…
for your collection
• Hack the org
• Horizontal flows
• Ride the fences
• Goals & Outcomes
• Action communications

15. To learn more:
• “Smart Work: The Syntax Guide for Mutual Understanding in
the Workplace” by Lisa Marshall and Lucy Freedman
• Action Communications - www.mandel.com/top-ten-
reasons/tools-methodology/scipab
• “Learning to See: value-stream mapping to create value and
eliminate muda” by Mike Rother and John Shook
Thanks and keep the conversation going #HackTheOrg #EUX17
@interrante /interrante