Outsource BPO in Noida | Call Center Services

1. ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

2. COMPANY
OVERVIEW
Founded :
Head Office :
2022
Noida, India
100
2 Cities, 2 Sites
4
3
150
Team Size:
Service Delivery:
Languages:
Clients:
Seats Count:
Website: hAps://www.route2shine.com
BANGALORE
Available Infra & Manpower with
capacity of Seats: 100
NOIDA
Seats: 150
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

3. AB O UT US,
• ROUTE 2 SHINE best in quality support services help
to our respective clients to improve their bottomline by
offering cost effective contact Centre & back-office
support services.
• ROUTE 2 SHINE established in the year of 2022 with the
vision of leading contact center services across the
country, We are into in providing best in class
services & Stability to our Valued clients.
• We endeavor to offer best solutions in order to
acquire m a x i m u m satisfaction of our respective
clients. We Produce measurable business outcomes
backed by best process expertise and software
capabilities.
• The Group brings in operational excellence & deep
domain expertise. The controlling team has a core
experience of managing contact center services
more than 20 years.
O U R M I S S I O N & V I S I O N
Our Mission, is to b e c om e the most successful
ITES c o m p a n y in India by delivering the
best Contact Center and digital marketing
Solutions in our S e g m e n t e d market.
We meet customer expectations of highest
q u a l i t y b y p r o v i d i n g b e s t b u s i n e s s
continuity planning through:
• Best H u m a n Resource & Staff Relocating
Planning.
• Latest Technology & Recovery Planning.
• Competitive Pricing & Crisis M a n a g e m e n t
Planning.
• Individual and C o m p a n y Accountability.
• Flexible Customization Capability
• Financial Stability & Site Recovery Planning.
O U R V I S I O N , is to b e c o m e the m o s t
admired and premium choice of our clients and
customers, with a dedicated , disciplined and
c l e a r f o c u s o n s t r e n g t h e n i n g b u s i n e s s
relationship through accurate reliable and
quality services.
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

4. Omni Channel Capabilities enable COINOMIC to be a One Stop Shop for all client’s CX needs
CostOptimization
SalesExpansion
Contact
Center
Analytics
&
Consultin
g
Chatbots
T
ransactionProcessing
E-mailresponses
SmartIVRs
Consulting
Quality
Check
BackOffice
ContactCenter
Up-selling
Customer Lifecycle Management
CustomerComplaints&Inquiries
BusinessAnalytics
PartnerSupport
Catalogue
Management Logistics
Management Conversion
RateOptimization
Loyalty
Programs Return&Refund
Management
SalesAnalytics
EComm
erceSolutions
Digital Marketing
DigitalStrategy&ClickMarketing
EmailMarketing
ContentMarketing
OnlineReputationManagement
SearchEngineOptimization
AN OMNI CHANNEL CX FOCUSED
COMPANY
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

5. KEY
CLIENTS
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

6. YOU PLAN, WE WILL DELIVER!!!
First & Initial phase involves detailed
p l a n n i n g w o r k s h o p with client a n d
involves finalization of project plan.
Planning & Strategy:
In this stage the integrated project plan is developed
and thereafter domain, process and technology teams
are deployed to address transition.
Design & Develop:
We test our services for desired output on different standards and
norms that meet clients’ expectations.
Test & Deliver:
BRANCH ORGANIZATIONAL
STRUCTURE (Operations)
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

7. OUR
DIFFERENTIATORS
• In house Software development and IT SupportTeam
§ ⁻ Employee Management System (EMS) for managing employee life cycle,roster management and grievances
§ ⁻ Quality Management System (QMS) for transaction monitoring,feedback sharing and TNI management
§ ⁻ Workflow creation for operational efficiencies and mistake proofing and integrations with client applications
§ ⁻ CRM and Call enter technology Integrations expertise with a range of CRMs such as MS Dynamics,Salesforce etc.
• Excellence in HR Manpower Management – Contact Center services are based on manpower and we have an expertise in Talent accusation
to hire the right talent for right position within a very sort time period.
• A 30+Year of experienced Board of Advisiory
• Background Noise Cancellation Application
§ ⁻ Professional voice profile-based application which cuts down the background noise completely
§ ⁻ Cutting Edge Technology application as unlike headsets it does not add white noise to cut down the noise
§ ⁻ Equipped with algorithms to overcome packet loss & jitter
§ ⁻ Can be deployed as a SIP Proxy or SIP Trunk
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

8. RECRUITMENT
PROCESS
1
Understanding of
business requirement.
❖ Creation of JD
2
Sourcing
Candidates
:
❖Recruitment
Consultants
❖Job Portals
❖Internal
Movements
❖Employee
3
Shortlisting of
candidates by HR.
❖ Base level
verification
4
First
Inter view
Round:-
❖
❖ Voice Quality
Assessment
Typing Test
Final Round
of Screening:-
ϖ
❖
am
nter
e t
6
Job Offer:-
❖ Issuance of LOI to
candidates
5
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

9. Risk
• Risk Based Audits
• Risk/ Fraud PredicSon
• Value Chain OpSmizaSon, First
Time Right & Risk reducSon (FMEA)
Cost & Process Efficiency
• Reduced cost per transacSon
• Process correcSons
• Automated Business Reports
• First Time Right
• Horizontal deployment capability
• Cloud based soluSon
• Real Sme availability of customized analyScs,
for improved decision making
• Mobile dashboard – real Sme performance
• Increased process efficiency
• Business Insights & opportuniSes
• Customer challenges and soluSons
• Cross-Partner performance evaluaSon
• Real Sme user need based evaluaSon form
modificaSon
• Uniform approach Gage R&R funcSonality
• Centralized Knowledge Base
• Randomized/ StraSfied Sampling
• Call audit scenarios:
• Recorded call
• Live-barge-ins
• Hygiene audits
• Super Audit
• Call calibraSon & RebuAal handling on the go
Business Insights
• Quarterly market analysis
• Industry benchmarking
QUALITY FRAMEWORK
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

10. TECHNOLOGY TOOLS ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

11. DIALER
ARCHITECTURE
ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

12. SITE PICTURES ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R

13. ROUTE 2 SHINE
A L E A D I N G C O N TA C T C E N T E R S E RV I C E P ROV I D E R