The Singapore Digital Government Blueprint launched in June 2018 outlines how the government aims to become digital to the core and serve its citizens with heart. With ambitious KPIs to meet by 2023, here are five key points from the Blueprint you need to know about building stakeholder-centric services that benefit citizens and businesses.

1. 5 THINGS YOU NEED TO KNOW
SINGAPORE’S DIGITAL
GOVERNMENT BLUEPRINT

2. A LOOK AT THE BLUEPRINT
Integratingservicesaround
citizen&businessneeds
St
rengthening integration between
policy,operations & technology
Operating reliable,resilient
& secure systems
Co-creatingwithcitizens&businesses,
facilitatingadoptionoftechnology
Raising
ou
rdigitalcapabilities
to
pur
sue
innovation
Building common digital
& data platforms
PUBLIC OFFICER
S
B
USINESSES
CITIZE
NS
Digita
lly
Confident
Digitally Enabled
Easytouse
Seamless Secure & Reliabl
e
Relevant
DIGITAL
GOVERNMENT
Digital to
the Core
Serves with
Heart
+

3. 1.
IT SETS AMBITIOUS KPIS FOR THE
GOVERNMENT TO MEET BY 2023.

4. For example, by 2023, you can expect to see…
▸End-to-end digital options for
citizens on all government services.
▸30 to 50 transformative digital
projects across Government,
including use of AI.

5. 2.
GOVT SERVICES WILL BE
INTEGRATED AROUND YOUR NEEDS.

6. By 2023, you can expect to see…
▸More anticipatory and integrated
services that make it easier to
transact with Government.
Moments of Life (Families) app
for parents to register a birth
and apply for the Baby Bonus,
among other services.
And LicenceOne for business
owners to apply for and
renew licenses.
such as

7. The end point of DGB is not just about
reducing inconvenience for citizens with
government services, but it’s also about
giving back the power to citizens and
empowering them to live better lives.
Kok Ping Soon
GovTech Chief Executive

8. 3.
IT WILL BUILD COMMON
DIGITAL AND DATA PLATFORMS.

9. ▸ The Singapore Government Technology
Stack will serve as the core infrastructure
for all govt agencies to develop digital
services.
▸ The Public Sector Governance Act ensures
responsible data sharing and formalises
safeguards in the public sector.

10. 4.
INCREASED EFFORTS TO
BUILD DIGITAL CAPABILITIES
AND LITERACY.

11. ▸ The Government will commit to training 20,000
public officers in data analytics and data science in
the next five years.
▸ Proactively collaborate with industry and research
institutions, especially those in emerging
technology areas.
▸ Smart Nation Scholarship to attract and groom
next generation of technical leaders.

12. 5.
CO-CREATION WITH
CITIZENS AND BUSINESSES.

13. ▸ Citizens and businesses will be regularly engaged to
gather feedback and ideas on solutions and services.
▸ To ensure user friendliness and accessibility, govt
digital services will comply with a set of digital
standards and design principles, which GovTech will
publish by end-2018.
▸ Selected digital services will pilot in vernacular
languages to achieve greater digital inclusion.

14. FOR MORE INFO
SINGAPORE’S DIGITAL
GOVERNMENT BLUEPRINT
HTTPS://WWW.TECH.GOV.SG/DGB
HTTPS://WWW.TECH.GOV.SG/TECHNEWS/DIGITALGOV/
2018/06/6-THINGS-YOU-NEED-TO-KNOW-ABOUT-THE-
DIGITAL-GOVERNMENT-BLUEPRINT