1. Curriculum Vitae
Curriculum Vitae
Roy Young
70 Church Road, Gorleston, Great Yarmouth, Norfolk. NR31 6LR
Tel: 07825987532 or 01493- 651393
Royyoung604@yahoo.co.uk
D.O.B 15/11/1955
Introduction
A highly motivated and versatile person who is driven by results and will go that extra mile to meet/exceed the
requirements of the business. An individual with over 20 years experience within IT and over 30 years within the
Healthcare sector at senior level, who believes that technology is a business enabler and is driven by this theory
when delivering services. A good communicator able to translate technology driven topics to customers. Thinks
strategically and in line with ITIL best practice and has adopted this approach to everyday working .
Employment
Application Support and Training Consultant/RA Manager
IT Department, James Paget NHS Healthcare Trust, Great Yarmouth, Norfolk, NR31 6LA
Date Commenced: November 2009 – May 2014
The role of Application Support and Training Consultant/RA Manager sees me responsible for
the Management of the RA function at the Trust. In addition to this the role requires me to have
input into all Department processes and have ownership of a number of them. Reporting to the Head of
IT the role is responsible for the delivery of Applications and all Card based functions to the organisation.
Areas of Ownership
• Staff Management
• Major Incident Process
• RA Function and Smart Card Access Management for all Trust staff
• Security Management
• Managing and delivering upgrades to clinical systems
• Investigate security breaches and report to Trust board
• Supplier Management
• Service Delivery
Key Achievements
• Deployment of ESR / UIM resulting in position based access controls for ALL Trust staff.
• Managed key iPM upgrades
• Developed security management process in conjunction with ITIL best practice that included security
documents for all Trust systems.
• Review and maintenance of all IT contracts
• Developed RA policy for Trust
Main Responsibilities
• Daily management of RA team including, but not restricted to the recruitment, appraisal, performance
management, training of staff and deal with any other HR relates issues
• Input into all defined ITIL processes
• Provide technical support to the business for Trust applications, including but not limited to,
installation, maintenance, upgrades, fault diagnosis and repair. Reporting the team’s performance
against SLAs & OLAs
• Plan the installation and/or upgrade of systems in accordance with the needs of the business.
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2. Curriculum Vitae
• Act as a mentor to other staff members within the teams.
PAS Manager
IT Department, James Paget NHS Healthcare Trust, Great Yarmouth, Norfolk, NR31 6LA
Date Commenced: 1999 – 2009
The role of PAS Manager saw me implement a PAS system in the Trust. Including providing ALL training to trust
staff, system administration and managed upgrades.
Areas of Ownership
• System owner
• IT training
• Supplier management
Systems Analyst
IT Department, James Paget NHS Healthcare Trust, Great Yarmouth, Norfolk, NR31 6LA
Term of Service: 1995 - 1999
This position was my transition from the clinical side to IT within the Healthcare sector and saw me implement the
HISS system (Hospital Information Systems), including the migration from previous system.
Bed Manager
James Paget NHS Healthcare Trust, Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA
Term of Service: 1994 - 1995
The position required me to be responsible for the entire Trust and the management of ALL Elective and Emergency
admissions, and was responsible for the management of 6 staff.
Clinical Nurse Manager
James Paget NHS Healthcare Trust, Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA
Term of Service: 1993 - 1994
During my time in this position I was responsible for the Surgical division activities for the ENT and Ophthalmic
specialities. This included the clinic activity and also the ward management. And included the management and
development of the Ward Sisters and other senior speciality staff..
Other positions held
• Senior Nurse Manager Site Manager Nights – 1991 – 1993 – James Paget Hospital
• Orthopaedic Ward Based Charge Nurse – 1990 – 1991- James Paget Hospital
• Night Charge Nurse Divisional – 1985 – 1990 - James Paget Hospital
• ITU Nurse – 1982 – 1985 - Halifax Royal Infirmary
• Offshore Medic – 1981 – 1982 – ITN – International Transport Management
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3. Curriculum Vitae
• General Nursing – 1979 – 1981 – Halifax Royal Infirmary
• SRN Training – 1976 – 1979 – Halifax School of Nursing
Professional Qualification Gained:
• ITIL Foundation Course (V3) - IT Service Management Foundation
• ECDL – European Computer Driving License
• NEBS Diploma in Strategic Management and Leadership
• City & Guilds 730 – Education & Training
• TAP Registered . Training Accreditation Programme
Other Information about myself:
• Hold a full, clean and valid driving license
• Currently working as an escalation point for an on-call rota (24/7-365)
References Available Upon Request
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