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APRIL 2015
£35.00
EDITOR: SEAN DUD LEY
TECHNOLOGY ROA DM A P R E GIO N AL PERSPECTIVES
VIEWPOINTS, PROFILES, SOLUTIONS PAR...
Bridgeall provides a full design, development,
implementation and support service for
Microsoft Dynamics CRM that enables ...
A
t a time when the public sector is looking to improve citizen services, while
reducing costs and boosting worker product...
Published by Tudor Rose
Tudor House
6 Friar Lane, Leicester
LE1 5RA, England
Tel: +44 116 222 9900
Fax: +44 116 222 9901
i...
CustomersworldwidesearchPinpointandMicrosoftproduct-specificmarketplacesforMicrosoft
partnersandtheirapplicationsandprofes...
IT ADVISORY
The transformation
towards a digital
government
In order to create value, today’s CIOs must
lead the organisat...
CON TENT S
10
08
0 8 P RODUCTI V I T Y AT ANY TIME, ON
ANY DEV I CE: We look at how Microsoft is
driving change across the...
6 www.onwind ow s.c om
2 7 SL AV KO V I DOV I C: With Microsoft’s
offerings, organisation’s can use the cloud in ways
that...
7
6 3 MI LKMAP: EVRY’s MilkMap solution
assures donor breast milk is handled correctly in
healthcare facilities
6 5 GD I E...
TEC HNOLOGY R OADMAP
8 www.onwind ow s.c om
Productivity at any
time, on any device
Microsoft’s cloud-first, mobile-first ...
9
for hardware’s sake and the first-party device
portfolio will be aligned to our strategic direction
as a productivity an...
TEC HNOLOGY R OADMAP
10 www.onwind ow s.c om
Operating Systems
With its rich application platform and a touch-first user i...
11
fingerprint recognition. The biometric authentication
technology is built on asymmetric key cryptography
and has been d...
TEC HNOLOGY R OADMAP
Devices and Studios
New Windows devices, ranging from dedicated workstations to
tablets, smartphones ...
The new Surface 3 is still a tablet that can
replace your laptop but it’s thinner, lighter
and more affordable than the Pr...
14 www.onwind ow s.c om
In recent months, Microsoft has announced several
new and updated applications and services in its...
In the last year, Microsoft has made its Office portfolio available on iOS and Android
15
White recently shared some detai...
TEC HNOLOGY R OADMAP
Cloud and Enterprise
Microsoft’s cloud offerings give organisations the flexibility they
need to take...
TEC HNOLOGY R OADMAP
Organisations using Microsoft Dynamics are benefiting from more product
updates, richer industry capa...
REGIONAL PER SP ECTIVES
Making the most of digital
Public sector organisations need to embrace digital technology as a too...
his blog. “This growing focus on cloud adoption
demonstrates that governments, like businesses,
have a keen interest in re...
REGIONAL PER SP ECTIVES
North America
Cities across the US are becoming smarter, more efficient and more
economical thanks...
Microsoft tested in Chicago, with a view to making
improvements to cities around the world.
“Chicago is particularly suite...
REGIONAL PER SP ECTIVES
Europe, Middle East
and Africa
Cloud-based solutions are helping governments across the EMEA regio...
with families in their homes,” Olsen added. “They
also collaborate electronically with co-workers on
cases and action plan...
REGIONAL PER SP ECTIVES
Asia-Pacific
With Asia’s population set to continue to grow rapidly over the next few decades,
mor...
25
Latin America
Public sector organisations in Latin America are increasingly adopting cloud and
mobile technology, as we...
27
VIEWPOINT
Modernising the
public sector
SL AV KO V IDOV IC: I NF ODOM
InfoDom aims to help public sector agencies and
g...
28 www.onwindow s.c om
a CPM system, e-government models with an
integrated government performance management
system, BPM ...
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VIEWPOINT
Checking into a
mobile moment
COLIN R EI D: TOTA LMOBILE
The health and social care industry must capitalise ...
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A sector in transition
After a seemingly slow start, the benefits offered
by mobile technologies a...
Aia, a Kofax Company, is the global developer and
supplier of ITP, the ultimate Customer Communications
Management solutio...
35
SOLUTION: DOCUMENT CREATION
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PA RTNER: AIA SOF T WARE
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SZW Inspectora...
COMPANIES
Enterprise Resource Planning
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Customer Relaonship Management
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Digital
Agricultural Register
ATS e-government solutions help to improve interoperability between
heterogene...
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Microsoft SharePoint
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CIC Consulting helps FCC Aqualia to use smart water management tools to
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ewisham Southwark College (LeSoCo) is a fur-
ther education college in Lewisham and South-
wark, south-eas...
Providing the all important interface for everything a learner needs to engage
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Bishop Grosseteste
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UK university partners with Collabco to boost learning
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ased in Brussels, Belgium, Living Tomorrow is
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For more information, visit hogia.com
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R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015
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Microsoft Public Sector Global Outlook Directory 2015 : R Systems’ advertisement is available on Page 31 and our brief corporate profile is available on Page 101

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R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015

  1. 1. APRIL 2015 £35.00 EDITOR: SEAN DUD LEY TECHNOLOGY ROA DM A P R E GIO N AL PERSPECTIVES VIEWPOINTS, PROFILES, SOLUTIONS PARTN ER DIRECTO RY Public Sector Global Outlook
  2. 2. Bridgeall provides a full design, development, implementation and support service for Microsoft Dynamics CRM that enables public sector organisations to manage interactions with citizens, improve processes and keep data secure. Automate time intensive processes Streamline administrative tasks Encourage collaboration between teams Maintain one consistent, accurate view of your data www.bridgeall.com Glasgow: 0141 212 6400 London: 020 3817 8160 Secure data storage, on premise or in the cloud Enabling first class Customer Relationship Management for the public sector
  3. 3. A t a time when the public sector is looking to improve citizen services, while reducing costs and boosting worker productivity, our customers are looking to us to provide intelligent, cloud-first, mobile-first products and services to support their efforts. In the last year in particular, we have made significant strides to deliver on our vision to build technologies that span multiple platforms in order to create true systems of intelligence – something Microsoft CEO Satya Nadella recently spoke about during the Convergence 2015 conference. “With the advent of unlimited computing capacity in the cloud as well as new rich data platforms that have the ability in real time to reason over data, we now can build these systems of intelligence,” he said.“Now these systems of intelligence don’t sit in isolation. They, in fact, build on the entire digital fabric that we have with the systems of record and systems of engagement, and create one feedback loop.” Today, many public sector organisations are embracing the power of the cloud. From Office 365 and Microsoft Azure to Dynamics CRM Online, our customers are increasingly turning to our agile, industry-tailored cloud services with the knowledge that their data is safe and they’re fully compliant with government regulations. You can find out more about some of the latest trends taking hold across the public sector in the technology roadmap and regional perspectives sections of this latest edition of Public Sector Global Outlook. You can also read some of the best examples of how public sector organisations are benefiting from cutting-edge technology implementations, and learn about the many industry-specific offerings currently available on the market in the case study and solution profile section starting on page 35. Finally, our comprehensive partner directory provides detailed business information about some of the most innovative IT solutions and services providers in the industry from across the globe, helping you to make positive and informed technology investment decisions for your own organisation. I hope you find this guide a valuable and informative resource. WELCOME A new era of IT intelligence PER BENDIX OLSEN : MI CR OSOF T 1
  4. 4. Published by Tudor Rose Tudor House 6 Friar Lane, Leicester LE1 5RA, England Tel: +44 116 222 9900 Fax: +44 116 222 9901 info@tudor-rose.co.uk www.tudor-rose.co.uk Managing Director: Jon Ingleton Follow us: twitter.com/onwindows Become a fan on Facebook Connect on LinkedIn To purchase additional copies of the Public Sector Global Outlook, please contact Tudor Rose on +44 (0)116 2229900 or Michael Geraghty by e-mail michael.geraghty@tudor-rose.co.uk. Printed in Great Britain by Zenith Media © 2015 Tudor Rose Holdings Ltd. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any form or by any means, including whether by photocopying, scanning, downloading onto computer or otherwise without the prior written ­permission from Tudor Rose Holdings Ltd. Active Directory, BizTalk, Microsoft, Outlook, SharePoint, Visual Studio and Windows are either registered ­trademarks or trademarks of Microsoft in the US and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Views expressed in this magazine are not necessarily those of Microsoft or the publishers. Acceptance of advertisements does not imply official endorsement of the products or services concerned. While every care has been taken to ensure accuracy of content, no responsibility can be taken for any errors and/or ­omissions. Readers should take appropriate professional advice before acting on any issue raised herein. The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. Editor Sean Dudley sean.dudley@tudor-rose.co.uk Editorial team Rebecca Gibson, Lindsay James Head of Editorial Rebecca Lambert Design Libby Sidebotham, Bruce Graham Head of Partner Management Sean Nicklin sean.nicklin@tudor-rose.co.uk Partner Managers Jamie Barnard, Stuart Bates, Vishal Gandhi, Jamie Smith, Thomas Wills Website development Chris Jackson Subscriptions Mike Geraghty michael.geraghty@tudor-rose.co.uk Circulation Ritwik Bhattacharjee Reprints Stuart Fairbrother stuart.fairbrother@tudor-rose.co.uk Publisher Toby Ingleton Marketing Leigh Trowbridge Business management Rachael Heggs, Lesley Krotochwil, Richard Pepperman Published by Tudor Rose Tudor House, 6 Friar Lane, Leicester LE1 5RA Tel: +44 116 222 9900 www.tudor-rose.co.uk Public Sector Global Outlook is published by Tudor Rose. To enquire about participating in future editions, email info@tudor-rose.co.uk or call +44 116 222 9900. OnWindows.com is the online home of OnWindows magazine and our series of industry-focused Global Outlook guides. Visit www.onwindows.com for up-to-date news and articles about Windows-based technology for enterprise businesses, a comprehensive directory of Microsoft partners that provide solutions for enterprise businesses, and to find out more about our printed publications. Public Sector Global Outlook Make sure you never miss a copy of OnWindows by subscribing to receive the magazine every quarter. OnWindows is entirely free of charge in digital format or via the OnWindows apps for Windows and Windows Phone, and the printed edition is available from just £36 for a one year subscription. Visit www.onwindows.com/subscribe to sign up today! Subscribe!
  5. 5. CustomersworldwidesearchPinpointandMicrosoftproduct-specificmarketplacesforMicrosoft partnersandtheirapplicationsandprofessionalservices.Atthesametime,Pinpointworkswithbusiness andproductgroupsacrossMicrosofttoeffectivelyintegratePinpointthroughouttheirmarketing campaignsandwebsites,drivingcustomertraffictopartnerslikeyou. PUB LIS HIN G PARTNERS 3 PAR T NER S SPO N S OR S M A K I N G T H E C L O U D T R A N S P A R E N T
  6. 6. IT ADVISORY The transformation towards a digital government In order to create value, today’s CIOs must lead the organisation in using technology to enable innovation and advance the transformation agenda. KPMG helps clients take a holistic view to successfully adapt, to better anticipate and cope with continuous changes. Hans Donkers Partner IT Advisory donkers.hans@kpmg.nl Joost van der Vis Director IT Advisory vandervis.joost@kpmg.nl www.kpmg.com/nl/ kpmgcrimsonwing © 2015 KPMG Advisory N.V.
  7. 7. CON TENT S 10 08 0 8 P RODUCTI V I T Y AT ANY TIME, ON ANY DEV I CE: We look at how Microsoft is driving change across the public sector and how organisations are improving services for citizens 10 OPERATI NG SYSTEMS: Thanks to its rich application platform and touch-first user interface, Microsoft’s Windows operating system is enhancing mobility and productivity across the public sector 12 DEV I CES AND STUDIOS: Dedicated workstations, tablets, smartphones and convertible laptops are helping to drive productivity 14 A PPLI CATI ONS AND SERVICES: Microsoft is making good on its vision to deliver seamless experiences across multiple platforms 16 CLOUD AND ENTERPRISE: With Microsoft’s offerings, organisation’s can use the cloud in ways that suit them best 17 D Y NAMI CS: Companies are benefiting from more product updates, richer industry capabilities and flexible deployment options 18 MAKING THE MOST OF DIGITAL: Public sector organisations need to embrace digital technologies to help drive innovation and transform the lives of citizens 20 NORTH AMERICA: US cities are improving their efficiency and their economy with new technologies 22 EUROPE, MIDDLE EAST AND AFRICA: Governments across the EMEA region are meeting objectives thanks to a range of cloud-based solutions 24 ASIA-PACIFIC: A growing number of governments are looking to embrace IoT and big data to enable smart cities 25 L ATIN AMERICA: Public sector organisations are adopting cloud and mobile technology to improve transport, safety and education in the region 16 5 TECHNOLOGY ROADMAP REGIONAL PERSPECTIVES
  8. 8. 6 www.onwind ow s.c om 2 7 SL AV KO V I DOV I C: With Microsoft’s offerings, organisation’s can use the cloud in ways that suit them best 3 1 COLI N REI D: How mobile can help health and social care organisations improve patient care 3 5 SZ W I NSPECTORATE: Aia Software’s ITP solution helps Dutch ministry improve correspondence regarding employment conditions violations 3 7 DI G I TAL AGRI CULTURAL REGISTER: ATS’ e-government solutions improve interoperability between public information systems in Romania 3 9 CI T Y AND COUNT Y HEALTHCARE G R O UP: The BPA Solution suite saves management time at both the branch and the head office 4 1 FCC AQUALI A: CIC Consulting helps company improve its water distribution services in Santander, Spain 43 LEWISHAM SOUTHWARK COLLEGE: Cisilion transforms communication and collaboration for London College 45 BISHOP GROSSETESTE UNIVERSIT Y: Collabco boosts student learning experience with Office 365-based portal 47 EAST TALLINN CENTRAL HOSPITAL: Commit helps Estonian hospital improve breast cancer care 49 LIVING TOMORROW: Flexamit helps Belgian innovation organisation move to the cloud 51 GREATER STOCKHOLM PUBLIC TRANSPORT: Hogia helps Swedish transport network issue real-time traffic updates 53 PANTEIN HOSPITAL: Dutch hospital digitises medical files with I-FourC’s ePapering solution 55 STOCKHOLM CIT Y: Informator trains admin department to use Outlook, Lync and SharePoint to help improve collaboration 57 CIT Y OF WIT TEN: Optimal Systems introduces enterprise content management system at German city administration 58 CROATIAN MINISTRY OF FINANCE – CUSTOMS ADMINISTRATION: Government administration modernises its business processes 59 VIRGIN CARE: TotalMobile automates clinical record management to enable community nurses to spend more time with patients 61 BISCAY TIK FOUNDATION: Spanish organisation uses WISeKey’s Identity Semantics solutions to ensure compliance with European Union identity regulations VIEWPOINTS PROFILED CONT EN TS
  9. 9. 7 6 3 MI LKMAP: EVRY’s MilkMap solution assures donor breast milk is handled correctly in healthcare facilities 6 5 GD I ENSEMB LE PL ATFORM: Organisations can boost performance while reducing IT costs with GDi’s solution 67 ROI SERVICES: Softlanding’s services ensure organisations get full value from their Microsoft investments 69 GOVERNMENT MOBILIT Y PACK: Sparked’s government app suite facilitates flexible working for staff 71 COLUMNA SERVICE LOGISTICS: Systematic uses Microsoft platforms and location solutions to help hospitals optimise logistics 73 DIGITAL INFORMATION SYSTEMS: VisioSign’s systems help public sector organisations manage meeting room facilities 75 ETR.NET: WAMTechnology CC develops and supports a critical tuberculosis and HIV surveillance tool 77 G-CLOUD PORTFOLIO: Ymens boosts the service delivery levels of Romanian public institutions SOLUTIONS PARTNER DIRECTORY 79 DIRECTORY: Search our extensive A to Z directory of Microsoft technology partners that offer best-of-breed solutions for the public sector. The index lists partners by solution area and provides company descriptions for Microsoft partners, as well as contact details if you are interested in collaborating with a featured partner.
  10. 10. TEC HNOLOGY R OADMAP 8 www.onwind ow s.c om Productivity at any time, on any device Microsoft’s cloud-first, mobile-first technology developments are driving change across the public sector, helping organisations better serve citizens and be more productive Nearly a year since CEO Satya Nadella announced that Microsoft would be making bold changes to help it build productivity experiences and platforms for the mobile-first,cloud-first world,and it seems the company is making good on its promise. Now focused on being a platform and productivity company, Microsoft has been busy making its products widely available to users across multiple platforms and operating systems – from new integrations between Office and Salesforce to free Microsoft Word, Excel and PowerPoint apps for iPhone and Android users. “Mobility for us goes beyond just devices and while we’re certainly focused on building great phones and tablets, we think of mobility more expansively,” said Nadella in the Microsoft Earnings Release FY14 Q4 conference call. “We think of the opportunity that comes from running our productivity experiences – on Windows, iOS and Android devices. Office 365 and Dynamics software-as-a-service offerings are targeted here. We also see great opportunity in simplifying and managing the user experiences spanning multiple devices, ecosystems with our identity management, device management and data security.” To achieve this, the company is continuing to evolve popular productivity products such as Skype, OneDrive, OneNote, Outlook, Word, Excel, PowerPoint, Bing and Dynamics, while the cloud OS remains at the centre of all of its product offerings. The company is also set to launch its brand new Windows 10 operating system this summer, while continuing to build its own hardware, including its newly branded Microsoft Lumia devices and the recently unveiled Surface 3. “In everything we do with our Windows OS and first-party devices, we will light up our digital work and life experiences,” said Nadella. “We are approaching the Windows OS business with a bold, challenger mindset and pushing both the product and business model forward. We’re not in hardware TEC HNOLOGY R OADMAP
  11. 11. 9 for hardware’s sake and the first-party device portfolio will be aligned to our strategic direction as a productivity and platform company.” Microsoft’s developments have huge implications for the public sector. From modern productivity platforms to rich mobile experiences and government cloud solutions, Microsoft and its partners are providing the game-changing solutions that organisations need to improve citizen service, reduce costs, boost productivity and innovate for the future. The following pages provide an overview of how Microsoft is delivering on its commitment to make cutting-edge developments across each of its product groups and how these technical advances are impacting public sector organisations worldwide. In the last year Microsoft has been making its products available for multiple platforms and devices
  12. 12. TEC HNOLOGY R OADMAP 10 www.onwind ow s.c om Operating Systems With its rich application platform and a touch-first user interface, Microsoft’s Windows operating system enables new mobility and productivity scenarios for public sector workers InOctober2014,Microsoftrevealeddetailsof itsnew Windows10operatingsystem(OS).Packedwith advancedfeaturesthathavebeenspecificallydesigned forbusinessusers,Windows10hasanupdateduser experience,aswellasnewenterprise-gradesecurity, dataprotectionandmanagementcapabilities. “Windows 10 represents the first step of a whole new generation of Windows, unlocking new experiences to give customers new ways to work, play and connect,” said Terry Myerson, executive vice president of Microsoft’s OS group.“This will be our most comprehensive OS and the best release Microsoft has ever done for our business customers, and we look forward to working together with our broader Windows community to bring Windows 10 to life in the months ahead.” Windows 10 also marks the return of the operating system’s famous start menu. The feature, which was a key component in Windows 7,Vista and XP, was dropped in Windows 8. Now, it’s back, although it has been updated to reflect the operating system’s evolution. Most notably, it combines aspects of the classic Windows 7 start menu with the modern Live Tiles user interface that was introduced in Windows 8. On the left hand side, the menu is very similar to how it was in Windows 7,Vista and XP, but on the right hand side a new space has been added for users to customise with their favourite apps, programmes and websites that are displayed in the form of Live Tiles. According to Microsoft, Windows 10 has been designed to be the greatest platform yet for business users.“It’s not just more familiar from a user experience standpoint,” said Jim Alkove, who leads the Windows enterprise program management team. “We have built so much of what businesses need right into the core of this product – including enterprise- grade security, identity and information protection features, reducing complexity and providing a better experience for the modern needs of business.” One new security feature coming to the operating system is Windows Hello, which will allow users to unlock their Windows 10 devices using facial, iris or
  13. 13. 11 fingerprint recognition. The biometric authentication technology is built on asymmetric key cryptography and has been developed over the years based on what Microsoft has learned with Kinect. Microsoft has also introduced a number of new features to Windows 10 to make the experience of using a desktop or smartphone as seamless as possible. Doing away with Windows Phone, Microsoft has made it so that users of any type of device will now be using one single Windows 10 operating system. “Windows 10 will support the broadest device family ever,” said Myerson.“Windows 10 will inspire new scenarios across the broadest range of devices, from big screens to small screens to no screens at all.” Microsoft’s Joe Belfiore, vice president of the Operating Systems group, recently demonstrated some new tweaks to Windows 10, including its Continuum feature, which gives users the ability to easily switch between desktop and tablet mode. The feature means that the operating system now works better with devices that support both a mouse and keyboard, and touch input, such as Microsoft Surface. When the keyboard is connected, Windows 10 stays in desktop mode, and once the keyboard is removed the user is prompted to switch to the touch- first, tablet mode. Microsoft has also developed a version of Windows 10 that is optimised for devices that are smaller than 8-inches, such as smartphones, phablets and small tablets. This mobile version still includes all the functionality of Windows 10, but is presented in a format optimised for smaller screens. “It’s designed to go with your PC as a great companion,” said Belfiore. Windows Phone 8.1 users will be able to get their hands on Windows 10 for free. They will also have access to free‘universal’ versions of Microsoft applications, including Word, PowerPoint and Outlook, which are designed to run on PCs, tablets and small devices. Microsoft’s Joe Belfiore on stage demonstrating Windows 10 in October 2014
  14. 14. TEC HNOLOGY R OADMAP Devices and Studios New Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios In March of this year, Microsoft introduced a new Surface tablet to its line-up – a thinner, lighter and lower cost alternative to its flagship Surface Pro 3. Starting at US$499, the Surface 3 sits between the RT model – which it is replacing – and the Pro in terms of price. But unlike its RT predecessors, this tablet runs the full version of Windows 8.1 (which can be upgraded to Windows 10 once the new operating system is available) and Office, including desktop applications. It also supports pen input. Still designed to serve as a laptop replacement, the new tablet looks fairly similar to the Pro, but is slightly smaller with its 10.8-inch screen. It has front- (3.5MP) and rear-facing (8MP) cameras, a reported ten-hour battery life, and is powered by Intel’s Quad-core Atom processor. According to Microsoft, this version is aimed at users that don’t quite need the full power of the Pro. “If you do very demanding work – things like editing and rendering video or complex 3D modelling – then the power and performance of a Surface Pro 3 is for you,” said Panos Panay, corporate vice president of Microsoft Surface.“If the majority of your work is less intense – working in Office, writing, using the internet, and casual games and entertainment, then you’ll find that Surface 3 delivers everything you need.” The University of Phoenix, BASF, Emirates and Prada have already committed to purchasing and deploying Surface 3 across their organisations. Microsoft’s Windows Phone is also going from strength to strength, with Windows Phone partners accounting for 56% of the global smartphone market, according to research analysts IDC. In July 2014, Microsoft announced that it would be integrating its phone business group with the Nokia Devices and Services unit it acquired in April 2014 to align with its new platform and productivity strategy. It has since been phasing out the Nokia brand from its product line, including rebranding its Nokia Lumia devices. Speaking to Nokia Conversations in October 2014, Tuula Rytilä, senior vice president of marketing for the Phones division at Microsoft, said that the transition from Nokia Lumia to Microsoft Lumia is fully underway. The company has since backed this up by releasing two new mid-market Lumia models at Mobile World Congress – the Lumia 640 and Lumia 640 XL – both of which run on Windows Phone 8.1 but will be upgradeable to Windows 10 later this year. Also in Microsoft’s Devices and Studios engineering group is Xbox and Kinect, and, at the end of last year, 12 www.onwind ow s.c om
  15. 15. The new Surface 3 is still a tablet that can replace your laptop but it’s thinner, lighter and more affordable than the Pro the company made its Windows SDK 2.0 available for Kinect v2 sensors. The new software development kit features more than 200 improvements and updates, including enhancements to Visual Gesture Builder, Kinect Studio and Kinect Fusion. It also means that it is now possible to commercially deploy Kinect apps in the Windows Store, making it easier to deliver applications that feature gesture control, body tracking and object recognition to customers. At the same time, the company released the Kinect Adapter for Windows – a piece of kit that enables users to attach their Kinect for Xbox One sensor to Windows PCs and tablets, meaning that both this sensor and Kinect for Windows v2 perform identically.As a result of this release, Microsoft has since ceased production of Kinect for Windows v2 sensors, although it has said it will continue to support the existing model and it remains committed to Kinect as a development platform on both Xbox and Windows. “We think this (Kinect) is the future,”said Terry Myerson at Build 2014.“We think this is the way that we will all be interacting with our computers in some time. These cameras are going to become pervasive, and I would encourage all of us to really be creative about how we can take advantage of them.” 13
  16. 16. 14 www.onwind ow s.c om In recent months, Microsoft has announced several new and updated applications and services in its Office suite, including Microsoft Office for iPad, free Microsoft Word, Excel and PowerPoint apps for iPhone and Android users, plus a new Outlook on iOS and Android. This is a significant next step for Microsoft as it continues to deliver on its vision to develop its software and services for every device. And it’s a strategy that seems to be going down particularly well with customers – since Microsoft first launched the Office for the iPad app in March 2014, it has been downloaded more than 40 million times. Not forgetting its own operating system, Microsoft has also recently unveiled Office apps, including Word, Excel and PowerPoint, for Windows 10. Optimised for touch and mobile use, these apps are helping advance Microsoft’s mission to bring ‘unparalleled productivity of Office to everyone, on every device’. “Over the past 12 months, you’ve seen us reimagine the traditional Office experience for a mobile-first, cloud-first world,” said Julia White, general manager for the Office Product Management team, in an Office Blogs post.“The next step in this journey is the delivery of touch and mobile optimised versions of Word, Excel, PowerPoint, OneNote and Outlook for Windows 10.” Coming soon is the latest version of Microsoft’s enterprise collaboration platform, SharePoint Server 2016, which will be publically demonstrated for the first time at the Ignite conference in May. TEC HNOLOGY R OADMAP Microsoft’s social and productivity tools are now available on Windows, iOS and Android, delivering on the company’s vision to deliver seamless experiences across multiple platforms Applications and Services
  17. 17. In the last year, Microsoft has made its Office portfolio available on iOS and Android 15 White recently shared some details about the upcoming version, stating that “it has been designed, developed and tested with the Microsoft software as a service strategy at its core, drawing from SharePoint Online.” She said that customers can look forward to enhanced, flexible deployment options, improved reliability and new IT agility, enabled for massive scale. In line with this,White explained that Microsoft is exploring ways in which customers can take advantage of hybrid deployments of the new SharePoint Server. “With SharePoint Server 2016,in addition to delivering rich on-premises capabilities,we’re focused on robust hybrid enablement in order to bring more of the Office 365 experiences to our on-premises customers,”she said. “Over the past 12 months, you’ve seen us reimagine the traditional Office experience for a mobile- first, cloud-first world,”
  18. 18. TEC HNOLOGY R OADMAP Cloud and Enterprise Microsoft’s cloud offerings give organisations the flexibility they need to take advantage of the cloud in a way that suits them best Microsoft CEO Satya Nadella has recently outlined how Microsoft is delivering the industry’s most complete cloud. Speaking at an event in San Francisco in October 2014, Nadella announced several enhancements to its cloud computing platform Microsoft Azure, including the new Azure G-series of virtual machines and Premium Storage, as well as the general availability of the Microsoft Cloud Platform System – an Azure cloud in a box. At the TechEd Europe event at the end of October, Microsoft also unveiled Azure Batch and Azure Automation. Available in public preview, Azure Batch takes advantage of the technology from GreenButton, which was acquired by Microsoft earlier in 2014. The solution allows customers to deploy massive scale-out jobs, with access to thousands of cores, to solve complex problems with just a few clicks and no infrastructure investment. According to Vibhor Kapoor, director of Microsoft Azure product marketing, the solution “delivers job scheduling as a service, making it easy to run large-scale parallel and high performance computing work in Azure.” Azure Automation is already generally available. It automates time-consuming tasks across Azure and third-party environments, reducing the risk associated with repetitive manual processes. “With these new services and what we bring to market in the future at an aggressive pace, our goal is to power scale, choice and innovation in your business,” said Kapoor. In line with this, Microsoft is committed to helping public sector organisations leverage the cloud in a way that meets their needs by launching government-specific cloud solutions and services. For example, the Microsoft Azure Government, Dynamics CRM Online for Government and Office 365 Government platforms have all been designed to help government agencies integrate disparate on-premises, cloud and data systems, while enabling seamless communication and collaboration. At the moment, Azure Government, Dynamics CRM Online for Government are just available in the US. “The Microsoft Cloud for Government is the most complete cloud for any government organisation aiming to be more productive, agile and efficient in today’s mobile-first and cloud-first world,” said Nadella.“We are proud to offer Azure, Office 365 and Dynamics CRM Online to the growing number of government agencies that are ready to deploy leading- edge cloud computing solutions.” www.onwind ow s.c om16 Microsoft CEO Satya Nadella spoke at a Microsoft Cloud Briefing in October about the company’s complete cloud offering
  19. 19. TEC HNOLOGY R OADMAP Organisations using Microsoft Dynamics are benefiting from more product updates, richer industry capabilities and flexible deployment options Dynamics At the beginning of January, Microsoft Dynamics CRM Online for the US Government became generally available. The solution, which is specifically targeted at US government workers, was first mentioned at the Government Cloud Summit event, which took place towards the end of 2014. At the time, Bob Stutz, corporate vice president of Microsoft Dynamics CRM, explained that Dynamics CRM Online for Government would “provide a secure environment for government organisations to collaborate in real time, leveraging an agile platform that is built for rapidly changing business requirements.” The online case management solution is based on the Microsoft Dynamics public cloud offering and has been designed to be FedRAMP compliant. It also allows government customers to deploy their current solutions both on premises and in the cloud through hybrid cloud capabilities, and through integration with Microsoft Azure and Office 365 government community clouds. According to Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, this release is a significant step in Microsoft’s journey to “provide government customers the same functionality that millions of businesses now enjoy – delivered as a service from a secure, government community cloud.” For those outside the US, the latest version of Microsoft Dynamics CRM is proving an ideal solution for better serving citizens. The Spring ’15 release of Dynamics CRM, which Microsoft says it will be making available to customers soon, includes a number of new features such as a social centre where marketing, sales and service teams can monitor social topics and engage directly with social communities; text mining, cloud visualisation and an activity map for tracking social media; and updated mobile scenarios to make it easier to use Dynamics CRM on mobile devices. In addition, the Spring ‘15 release marks the start of Parature’s integration with Dynamics CRM for knowledge management. This means that customer service agents will have knowledge integrated into their daily service interactions out of the box. Speaking during the Convergence keynote, Kirill Tatarinov, executive vice president of Microsoft Business Solutions, said that the new release “delivers amazing business process innovation, performance, productivity, (and) deep integration with Office.” 17 The Spring ’15 release of Dynamics CRM features new social monitoring capabilities
  20. 20. REGIONAL PER SP ECTIVES Making the most of digital Public sector organisations need to embrace digital technology as a tool to drive innovation and transform how they engage with citizens The public sector is evolving at an astronomical pace, with the constant pressure of reduced budgets presenting a daily challenge to organisations who need to find ways of making dramatic improvements in terms of service and efficiency, while spending less. “It is important that cost reduction is done in a way that is sustainable in the long term and does not negatively impact on the key characteristics needed by public bodies to survive and thrive in the long term: innovation, agility, connectedness and transparency,” explained Scott McIntyre, global government and public services co-leader at professional services firm PWC, in a recent blog post. To succeed in this new reality, public agencies across the globe need to embrace digital technology as a tool to drive innovation, transform how they engage with citizens, foster the interaction of citizens with each other and explore how outcomes can be better secured, resulting in innovative and effective public services. “The appreciation of the integral role that technology plays across business sectors is evident in our Government and the Global CEO survey,” said Neel Ratan, global leader of PWC’s digital government network, in his blog. “58% of the CEOs surveyed are concerned about the speed of technological change (47% last year), with the response rising to 64% for state-backed CEOs.” Ratan explains that, like private sector businesses, there is great potential to create much value from digital. In terms of operational efficiency, digital offers the opportunity for greater self-service, customisation of services and automation of transactions such as benefits and pensions, for those with access to the technology. If electronic records, for example those for patients and social security, can be shared across agencies, not only can duplicative costs be saved, but also a better service can be offered. And sharing services means that they can be offered more cheaply on the front line. Analysts at McKinsey agree. According to the recent report Public-sector digitization: The trillion-dollar challenge, capturing the full potential of government digitisation could free up to US$1 trillion annually in economic value worldwide. One example of how governments are already embracing digital technologies is through the adoption of the cloud.“Mobility is a fast-growing trend in government today, and mobility solutions are usually made possible because of cloud technologies,” said Joe Macri, Microsoft vice president for EMEA Public Sector, in a recent blog post.“The same can be said for social media, big data analytics, or self-service business intelligence. These trends are often viewed as doing the most to accelerate government innovation, and this innovation can best be realised when governments embrace cloud technologies as part of their infrastructure.” “Since 2010 at least fifty governments have published strategies or initiatives that focus on cloud computing, with the trend accelerating in the last year,” explained Paul Nicholas, Microsoft’s senior director of Trustworthy Computing, in 18 www.onwind ow s.c om “Mobility is a fast- growing trend in government today, and mobility solutions are usually made possible because of cloud technologies”
  21. 21. his blog. “This growing focus on cloud adoption demonstrates that governments, like businesses, have a keen interest in realising the benefits of cloud computing – often not just for the public sector, but their countries as a whole.” However, while those organisations that are already embracing digital are reaping the rewards, according to Ratan, there is still a lack of digital capacity and capability in many public sector businesses.“To make the most of the opportunities, but also manage the risks, public sector organisations therefore need to develop a clear vision, strategy and plan to get the most value out of their digital investments,” he said.“Public bodies also need to develop their capacity and capability in terms of data collection, management and analytics in order to produce the quality insight and intelligence required to underpin their strategies and plans and to make more informed and evidence- based policy and operational decisions. “Indeed, public agencies do not need digital strategies: they need strategies for the digital age, in combination with the appropriate controls to ensure organisations and departments are responsible, accountable and delivering real value for money.” 19 Organisations across the public sector are looking into ways they can digitise their processes
  22. 22. REGIONAL PER SP ECTIVES North America Cities across the US are becoming smarter, more efficient and more economical thanks to a wide range of new technologies For the first time in history,more humans live in cities than in rural areas.This is the case across the world,but in North America this trend is at its peak. According to the UN,82% of the North American population live in cities today – a number that is expected to grow to more than 90% by 2050. Governments are increasingly feeling the pressure of this urbanisation, and are turning to a wide range of technologies to help. According to a recent report from Pike Research, investment in technology related to smart cities will total US$108 billion between 2010 and 2020 and, by 2020, annual smart city investment will hit almost US$16 billion a year. Microsoft is working hard to equip cities across the US with the technologies they need to become smarter, delivering a wide range of solutions which have one thing in common: the cloud. “We’re very proud that customers in the public sector are already seeing the benefits of the Microsoft Cloud for Government, including the states of Texas and Alabama, and King County, Washington. We’re also delighted that over 100 partners are betting on the Microsoft Cloud for Government,” said Kimberly Nelson, Microsoft’s executive director of state and local government solutions, in a recent blog post. “When it comes to the cloud, my hope – dare I say prediction – is that more than a quarter of US cities continue the momentum by embracing the Microsoft Cloud for Government and realising the value of greater productivity, agility and efficiency, with the assurance of secure, private and trustworthy computing. Let’s hope these cities collaborate on shared services to reduce redundancy and improve services, and build those services on an existing cloud infrastructure like the Microsoft Cloud for Government, rather than trying to build a new cloud infrastructure.” The internet of things (IoT) is also making a huge impact in transforming cities. Research firm IDC predicts that by 2018 “cities and metropolitan areas will represent at least 25% of government spending on deploying, managing and realising the business value of the IoT. At this point, mostly large cities are deploying point IoT solutions, but this will change as midsize cities realise benefits.” Delivering on the value of IoT, Microsoft is helping launch a new initiative that brings together companies, research institutions, civic organisations and the government in the US city of Chicago, with the aim of developing innovation within urban infrastructure. The CityWorks initiative will see smart and sustainable solutions that have been developed by 20 www.onwind ow s.c om
  23. 23. Microsoft tested in Chicago, with a view to making improvements to cities around the world. “Chicago is particularly suited to the development and validation of innovative ideas in this space, due to the commitment of local government, business and research leaders to urban tech experimentation – exploring how technology can help make the city a safe and rewarding place for residents to live, work, learn and innovate,” said Dan’l Lewin, Microsoft’s corporate vice president of Technology and Civic Engagement. “Chicago is composed of neighbourhoods that vary across many of the systems described above. That variability contributes to it being an ideal test bed for how new innovations can impact different environments and communities and be adopted into existing economic and social systems.” The CityWorks initiative presents the opportunity to bring together multiple organisations and develop sustainable partnerships that focus on community priorities, the policy environment and technological innovation. “We look forward to working with all of the CityWorks partners and applying Microsoft expertise in leveraging and integrating technology, data and information to make urban areas stronger, safer, healthier and more resilient,” added Lewin. “The ultimate outcome will be taking creative new approaches developed here and deploying them at scale in entire cities across the globe.” 21 The new CityWorks initiative in Chicago aims to drive urban innovation
  24. 24. REGIONAL PER SP ECTIVES Europe, Middle East and Africa Cloud-based solutions are helping governments across the EMEA region meet their top objectives of saving money while serving citizens more efficiently Public sector IT cloud services will account for more than half of worldwide software,server and storage spending growth by 2018, according to a recent report by IDC which says that that public sector cloud spending will grow from US$56.6 billion in 2014 to more than US$127 billion in 2018. The adoption of ‘cloud-first’ strategies by public sector organisations will be one of the main factors driving the growth, according to the report. These types of strategies have been heavily embraced by governments across Europe, Middle East and Africa (EMEA) in particular, with the UK leading the way. “The UK government is a global leader in promoting public sector use of cloud technology and Microsoft is proud to support this endeavour at every step of the way,” explained Jesse Stanchak, social media community manager at Microsoft, in a recent blog post. “The government’s cloud- first policy ensured that government departments would opt for cloud tools as a first solution and Microsoft has long been a leader in the cloud productivity space. The government created the Digital Marketplace to ease the procurement process for buying cloud services. Microsoft was an early supporter of this initiative, and was the only global cloud provider to achieve pan-government accreditation to ‘Official’ for its cloud tools.” One example of just how successful the cloud has been in the UK comes from Wiltshire Council, which serves nearly half a million citizens in southwest England. The council has used the cloud to cut its IT spending by £5 million a year, which equates to around 25%. “The council was the first in the UK to complete an organisation-wide implementation of Microsoft Office 365 as part of a cloud-based IT transformation strategy designed to accommodate tight public-sector budgets while improving service delivery to citizens,” said Per Bendix Olsen, Microsoft’s director of partner strategy for the Worldwide Public Sector, in a recent blog post. Elsewhere across EMEA, governments are seeing real-life examples of how the cloud improves the lives of citizens. “In health and social service agencies, for example, cloud-based solutions enable caseworkers to do things they couldn’t do before,” Olsen explained. “The Netherlands improved its delivery of youth services with help from Microsoft partner WinVision, which launched WinCare – a cloud-first, mobile-first solution based on Microsoft Office 365 and Dynamics CRM Online.” The WinCare solution replaces paper records with a centralised location to manage social services information, while offering families round- the-clock access to their treatment programmes. “Instead of going back to the office, caseworkers now access the latest information and update their files in real time on Windows 8 tablets while they’re 22 www.onwind ow s.c om “By moving critical Microsoft solutions to the cloud, we will not have to worry about support, backups, or disaster recovery”
  25. 25. with families in their homes,” Olsen added. “They also collaborate electronically with co-workers on cases and action plans, greatly improving outcomes for the families they serve.” Meanwhile, The Limpopo Department of Agriculture (LDA) in South Africa has joined a Microsoft Office 365 early adopter programme to understand how it could benefit from Microsoft Office 365 ProPlus and online services such as Microsoft Lync Online. The LDA will join a growing number of government organisations across MEA, covering Egypt, Israel, Saudi Arabia, South Africa, Turkey, UAE, and more, that are realising the far-reaching benefits of Office 365. “By moving critical Microsoft solutions to the cloud, we will not have to worry about support, backups, or disaster recovery – some of our biggest administration headaches today,” said Kgaogelo Mohlala, Limpopo Department of Agriculture’s IT director. Joel Cherkis, Microsoft’s general manager of worldwide government, explained that the thing that is driving the explosive cloud growth in governments is trust. “Cloud-driven operations that were once considered risky are now benefitting from security-hardened devices and platforms, and widespread adoption of industry standards,” he said in a post on the Microsoft government blog. “Those things are a big part of our focus at Microsoft. For years, government leaders have heard about the cost savings the cloud can bring. Now, they’re believing it.” 23 The UK government’s Digital Marketplace is making it easier for public sector organisations to buy cloud services
  26. 26. REGIONAL PER SP ECTIVES Asia-Pacific With Asia’s population set to continue to grow rapidly over the next few decades, more governments will leverage the internet of things, big data and cloud technologies to become smart cities Asia’s population is set to increase from 4.3 billion to 5.2 billion in 2050, according to the French Institute of Demographic Studies (Ined). In 2013, the region had three of the world’s most populous nations – China with 1.3 billion people, India with 1.2 billion and Indonesia with 248.5 million. However, Ined predicted that by 2050, India will rise above China and have a population of 1.6 billion people. To help the country meet the challenges posed by this rapid population growth, India’s national government has allocated funds to develop 100 smart cities, one of which is Surat. The Surat Municipal Corporation has partnered with Microsoft India to leverage its CityNext initiative to address the city’s infrastructure needs and support sustainable economic growth. Through this partnership, Surat is able to use e-governance solutions for its government administrative systems including project management and information transaction gateways, utility services and public safety, as well as a City Dashboard that provides a unified view of key performance indicators in services delivery. “Citizens in Surat will be able to access real- time data on city services including energy, sanitation, water, health, and education through a combination of cloud technology, mobile applications, data analytics and social networks – for healthier and safer communities in India and around the world,” said Arthur Ball, Microsoft’s managing director of Public Safety and National Security in Asia. Meanwhile in China, Microsoft Research Asia has invested in delivering visualisation and urban informatics to provide local governments with a knowledge base for smart urban growth strategies. For example, the research team has explored how to mine data patterns to improve Beijing’s taxi service by optimising routes and developing fare- sharing systems with the ultimate aim of reducing traffic congestion and limiting carbon emissions. It is also improving technological infrastructure, automate government processes and promote travel and tourism in places like Xixian New District of Shaanxi Province, Hainan Province, Wenzhou, Wuhan, Yangzhou, and Zhuzhou. “China’s cities are growing at a tremendous rate and over 250 million more people are expected to settle in cities within the next ten to 15 years,” said Rob Bernard, chief environmental and cities strategist at Microsoft, in a blog post. “There are now unprecedented volumes of data available on everything from commuting patterns, to building energy use, to how people react to changes in the weather. By using mobile technology and cloud data platforms, civic leaders and citizens can take advantage of that data to create innovative, intelligent solutions that solve real problems and improve daily life for millions of people.” Cities in the Asia-Pacific region are also adopting Smart Mobile Government (Smart mGovt) strategies to support their public sector infrastructures through technologies such as the internet of things (IoT). IDC’s Designing Tomorrow’s Smart mGovernment Landscapes Enabled by the Growth of Wearables and the Internet of Things report indicated that IoT, context, instantaneous reach, privacy, security, technology readiness and wearables are the seven key components necessary for Smart mGovt adoption. These initiatives are also driven by solutions in functional domains such as public order and safety, transportation, healthcare, and social services. IDC’s report also indicated that wearable technologies will boost Smart mGovt projects and pave the way for public sector-led IoT ecosystems in 2015 and beyond. 24 www.onwind ow s.c om
  27. 27. 25 Latin America Public sector organisations in Latin America are increasingly adopting cloud and mobile technology, as well as connected devices, to improve transport systems, public safety, education and more Latin America IT investment is forecasted to grow by 5.7% in 2015, outpacing the global average by 3.7%, according to a recent IDC report. IDC’s Latin America Predictions 2015 study indicated that although the region’s overall internet of things (IoT) ecosystem is still in the early development stages, there are expected to be 100 million mobile workers and 291 million connected devices in operation by 2015. This marks a 20% increase from 2014. In addition, IDC expects the public cloud market to increase by 50% in 2015. To date, several governmental agencies in Latin America have adopted cloud platforms to improve the way they interact with their citizens. “There is little debate today about whether cloud computing works for government – many agencies are already taking advantage of the flexibility, economy and convenience of cloud offerings,” said Sergio Ortega Cruz, worldwide industry solution manager for Public Safety at Microsoft National Security and Defense, in a blog post. “With IT budgets under pressure and greater volumes of data being generated every day, governments cannot afford to pass up the economy offered by the public cloud. The key to reaping these benefits is data governance: understanding your data, how it is classified, and how it must be handled.” For example, when Mexico’s Tax Administration System (SAT) was faced with a shrinking IT budget and growing storage needs in 2014, it implemented the Microsoft Azure cloud platform. The solution enables SAT to receive electronic documents more securely, issue electronic invoices, provide direct customer support to taxpayers and support more than 85 authorised certification providers with filing-related services. Taxpayers can also use the cloud platform to complete annual tax returns, while the SAT can store large volumes of confidential citizen data safely and cost effectively. “Since we started using Microsoft Azure services with the SAT, we have processed close to four billion documents with the peace of mind that Microsoft Azure helps keep the information secure, which is fundamental for the organisation,” said Juan Manuel Galarza, general administrator for communications at the SAT. Microsoft Azure has also allowed the agency to process daily peaks of up to 34 million electronic invoices. Elsewhere, cloud platforms have been used to help Latin American governments to handle crime more effectively. Last year, Microsoft and the government of São Paulo in Brazil deployed Detecta, a crime data aggregation and analysis platform that leverages big data and business intelligence capabilities to index and link large volumes of police information. Microsoft partner Genetec and neighbourhood association Sociadade Amigos Vila Madalena have also developed a monitoring centre that links Detecta to public and privately owned cameras in Vila Madalena, an area in the western part of São Paulo. Meanwhile, smart cities such as Buenos Aires in Argentina are using connected devices, mobile and cloud technology to enhance transportation and safety services and develop community education programmes to help prepare students for employment. Working with Microsoft and partners Hexacta and Kwan, Buenos Aires has developed the City Dashboard, which consolidates data from multiple systems into one interface to provide decision makers with insight into citizen needs. In addition, citizens can use custom-built Windows apps to access traffic and transport information. The city also offers a Young Professionals Program and the Microsoft YouthSpark scheme, which provides youth with job training, career advice and opportunities to gain valuable technology skills. REGIONAL PER SP ECTIVES
  28. 28. 27 VIEWPOINT Modernising the public sector SL AV KO V IDOV IC: I NF ODOM InfoDom aims to help public sector agencies and governmental organisations rethink their business models and modernise their IT infrastructures H eadquartered in Zagreb, Croatia, InfoDom has offices in a number of European coun- tries and aims to help public sector organisa- tions in the European Union and developing coun- tries rethink their approach to economic and societal development. The company encourages cooperation between government, different industries and uni- versities, particularly in the R&D field, to help coun- tries achieve national prosperity. Improving operational efficiency To generate more economic revenue, enhance the way they operate and help to develop elements of society, governments and public sector agencies must address four key issues. First, they must modernise public administration networks to ensure they can effectively manage organisation, education, healthcare and local government systems. Secondly, they should look to benchmark their business excellence, economy and regulatory compliance with similar public sector agencies across the globe. To do this, they can use business process management (BPM) repositories, knowledge management (KM), human resource management (HRM) and corporate performance management (CPM) systems, as well as integration frameworks for complex IT solutions. Governments must also develop regulatory frameworks to enable them to manage state-owned enterprises and ensure they provide high quality and cost-effective services for citizens and entrepreneurs. Finally, they should create policies that support the integrated development of the economy, education, culture and more, in locations outside of the main city metropolises. InfoDom helps governmental organisations to develop the necessary IT infrastructures and systems by referring to global business models, and various regulatory frameworks. The company has also participated in key European Union (EU) initiatives such as the European Electronic Invoicing Framework, the Pan-European Public Procurement Online project, the European Interoperability Framework and the Common Assessment Framework. It has worked on various EU projects, including Public Internal Financial Control, Creative Europe & Creative Croatia, Smart City and the Public Sector Information. In addition, InfoDom helps public sector and governmental agencies to leverage new technologies and management models to increase their competitiveness and achieve overall business excellence. Divided into four horizontal classes, these solutions include e-business models with “Special emphasis is given to helping public sector organisations achieve operational excellence”
  29. 29. 28 www.onwindow s.c om a CPM system, e-government models with an integrated government performance management system, BPM solutions and KM systems. Although InfoDom works with public administrations, the private sector, state-owned enterprises and on regional expansion projects, each one is driven by the same development paradigm: business model frameworks. Developing virtualised organisations Today, many organisations have become virtualised and use several BPM systems to form the core of their business model. These BPM models are then linked to regulatory frameworks that are based on international reference models, and to various IT, information security management and quality management systems to enable the organisation to measure the enterprise’s overall performance. Consequently, the BPM model becomes the organisation’s main control mechanism.Virtual organisations also integrate data from internal and external resources with KM and innovation management systems to help increase their business competencies and gain a competitive advantage. All of these businesses are supported by IT frameworks that ensure all of their IT components, systems and heterogeneous enterprise applications are interoperable and standardised. When developing virtual organisations, InfoDom focuses on three key areas. These include: the development of vertical businesses lines within an organisation that are driven by strategy and regulatory framework; the development of horizontal infrastructure systems that foster productivity and the integration of business processes across the organisation; and the development of knowledge, technology and organisational capacities that help improve knowledge management and innovation processes. Industry and research partnerships InfoDom works with the associated scientific research institute Innovation and Business Leadership Academy and other academic communities to offer knowledge-based services based on four competency areas. These include specialised consulting, software development, system integration of complex systems and support services for information systems and performance monitoring. The company also uses the latest technologies and methodologies developed by providers such as Microsoft and collaborates with the academic community based on the principles of the Triple Helix concept. Special emphasis is given to helping public sector organisations achieve operational excellence, improve the sustainability of business systems and enhance their performance, and ensure continued cost optimisation. Meanwhile, InfoDom provides various support services to ensure that public sector organisations can develop agile business systems and achieve four key competencies, which include productivity, flexibility, adaptability and organisational awareness. The company’s customers can also use InfoDom’s consultation portals and KM systems to carry out self-assessments and ensure they are able to continuously fine-tune and improve their business operations. These self-assessments enable the organisation to openly review its own position and resources. Slavko Vidovic is the CEO of Infodom
  30. 30. 2500+ EMPLOYEES WORLDWIDE $100+ MILLION GLOBAL BUSINESS 150+ ACTIVE CUSTOMERS 20+ YEARS OF DELIVERY EXCELLENCE 11+ GLOBAL CENTERS o www.rsystems.com Applica on Management Services Integrated Product Lifecycle Management Tes ng and Quality Assurance Packaged Services BPO Services Telecom & Digital Media Healthcare Banking & Finance Manufacturing & Logis cs Government Services ...like the Oyster delivering the Pearl rsi.marke ng@rsystems.com
  31. 31. TotalMobile email:info@totalmobile.co.uk phone: +44 (0)28 9033 0111 totalmobile.co.uk • Access all information required • Spend less time on paperwork • Spend more time delivering quality service Transform Service Delivery with TotalMobile The Mobile Solution Specialist Empowering service providers to:
  32. 32. 31 VIEWPOINT Checking into a mobile moment COLIN R EI D: TOTA LMOBILE The health and social care industry must capitalise on mobile technology to improve patient care and increase efficiency W i-fi, smartphones and other mobile de- vices are now part of our daily lives and are revolutionising healthcare as we know it, which is bringing potentially enormous benefits to both clinicians and patients in hospi- tals, clinics and community care. Both health and social care have entered what I would call a ‘mobile moment’. This phrase was first used by Forrester analyst Ted Schadler to explain how mobile technology is reinventing the customer relationship, but it perfectly sums up what is happening in health and social care today. Mobile health and its use in social care is becoming an indispensable part of our connected world and one that both clinicians and patients are keen to adopt. The key take-away here is the significant potential that mobile technology brings in these sectors, which governments should include fast in their political agendas going forward. To exploit the potential of mobile technology in health and social care, we must look to business for a lead. We must identify the needs of patients, clinicians and care workers out in the field and design intuitive mobile apps that fulfil their requirements to innovate around the so-called ‘moment’, rather than designing what we think they want. As the healthcare industry goes through a transitional stage and adopts more collaborative care models, front-line health and social care workers need the right apps on their mobile devices to enable them to improve the value chain, maximise time and productivity and enhance the quality of care. Mobile technology offers a new way of interacting with patients and providing health and social care. Community services, for example, provide healthcare, well-being and care services for patients from childhood through to the end of their lives and support some of the most vulnerable citizens (Department of Health, 2013). These services form a large part of the UK’s National Health Services activities, with around 100 million community contacts each year (Edwards N, 2014: The King’s Fund report). The scope of these services is extensive and everyone involved would benefit from the interoperability that mobile technology brings. As well as providing better access to information relevant to service users, it also removes time– consuming, desk-based administration tasks, enabling staff to use this time to provide quality care to patients. “Mobile technology can fulfil its promise of accelerating and improving the quality of patient care”
  33. 33. 32 www.onwind ow s.c om A sector in transition After a seemingly slow start, the benefits offered by mobile technologies are fast becoming appreciated by the health and social care industry. Today, there are a host of devices and apps that can provide any number of services, from remote monitoring to patient data capture and access to electronic e-records. Although primary care has grasped some of the opportunities mobile technology brings, technology to support healthcare workers in the field has been scant. This has meant labour- intensive, paper-based documentation processes have continued to be used both in the field and in offices, as well as to correspond with provider organisations such as general practitioner surgeries and hospitals. This means that clinicians often spend more time on administration than with patients. Mobile healthcare solutions can range from relatively easy-to-implement solutions to complex integrated IT systems. To date, mobile technology has predominantly been used to support remote front-line workers by developing electronic health records. Despite good intentions, creating an organisation- based environment is a counter-intuitive way of addressing the problem and does not make the most of the benefits mobile technology offers. This way of thinking focuses on retrieving and updating records on the desktop, but does not provide front-line healthcare workers with the data they need to provide enhanced patient care while on the road. We need to think outside of the box to explore how mobile devices can be used for faster diagnoses and treatments, improve how clinicians manage their time and improve data accessfor field workers. One of the greatest challenges for mobile working in healthcare is ensuring confidential patient information is secure and protected. When field workers are allowed unlimited access to back-office systems, the door is left wide open to security risks. Best practice should dictate that mobile health workers are only given access to records relevant to their particular patients. Properly configured access ensures that private data is kept confidential, ensuring a good user experience and a high level of quality care and trust by the patient. The next steps The next steps have to be collaboration and cooperation. Firstly redesigning community services and building on recommendations in the Kings’ Fund report would enable efficient transition in both the primary and acute care sectors. Community services need to be connected to other parts of the health and social care system, rather than working as a solitary entity. These services need to look at mobile technology from a holistic vantage point and provide solutions that are easy to use and have obvious benefits. It will not be simple, as it will undoubtedly incorporate multiple processes and different IT systems. The biggest danger is that different apps will be created for diverse systems, eliminating integration. We must also highlight the need for reliabile connections and seamless assimilation into the healthcare professional’s workflow. The idea is to make it easier, not more complicated. There is no getting away from it, investment is required. At the same time, mobile healthcare solutions must be cost effective and show both a return on outlay and visible improvements to efficiency and patient care. This can be achieved by implementing an enterprise app platform that provides a seamless, integrated solution across the organisation. Shift to the future Health and social care is overstretched and under resourced, while providers face continual reassessment by the government to ensure they are viable for the next decade. Mobile technology can empower clinicians, front-line healthcare workers and their patients to improve the quality of healthcare by providing decision-making data when and where it is needed within budget, helping organisations to better manage and allocate their funds. If implemented properly, mobile technology can fulfil its promise of accelerating and improving the quality of patient care, while enhancing operational efficiency and cost savings. Health organisations should be looking to embrace the power mobile technology brings in creating a real personalisation of healthcare of the future. Colin Reid is the CEO of TotalMobile
  34. 34. Aia, a Kofax Company, is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide. Our reliable and flexible ITP products have helped over a thousand businesses in 30 countries, including some of the leading financials worldwide. ITP is your software, adaptable by your people, when you want. But we will provide excellent support if needed. ITP: own your communications. MEET US ON THE WEB: WWW.AIASOFTWARE.COM AIA SOFTWARE BV Postbus 38025 6503AA Nijmegen The Netherlands +31 24 371 0230 info@aiasoftware.com www.aiasoftware.com ITP: OWN YOUR COMMUNICATIONS
  35. 35. 35 SOLUTION: DOCUMENT CREATION TECHNOLOGY: MICROSOFT OFFICE, SHAREPOINT PA RTNER: AIA SOF T WARE PRO F ILED SZW Inspectorate Aia Software’s ITP solution helps the Dutch Ministry of Social Affairs and Employment to improve correspondence about employment conditions violations T he SZW Inspectorate, part of the Dutch Ministry of Social Affairs and Employment, is a government body with around 1,100 employees that aims to create fair and safe work- ing conditions and social and economic security in the Netherlands. It oversees compliance with employment-related legislation, works to detect fraud, exploitation and organised crime within the employment and income chain, and identi- fies developments and risks in the social affairs and employment sector. Every day, around 500 SZW inspectors visit companies to audit working conditions and, when they are deemed to be unsafe or unfair, implement various sanctions and measures to enforce safety and equality. For instance, the SZW inspectors can impose a fine or even close down operations. After recording the entire inspection process in the SZW Inspectorate’s case system, the inspector creates a letter to explain each step in the inspection process and confirm the violation and the sanction that has been imposed. Consequently, there are many different possible combinations of legislation and explanations that can be used to create the final letter. When it switched to a new case system, the SZW Inspectorate decided not to develop a document generation feature in-house. Instead, it opted for ITP from Aia Software, which is a flexible standard tool that is easy to maintain and manage. “The major benefit of ITP is that it enables inspectors to do their jobs more efficiently,” says Joris Sauter, senior IT and operations advisor at SZW.“ITP offers the kind of flexibility that allows us to tailor every single letter to all specific elements of the inspection process.” ITP enables the SZW Inspectorate to seamlessly align letters with specific situations and ensure they comply with legal regulations.“ITP provides us with a user-friendly document creation platform that is easy to maintain and really gives us complete control,” says Sauter.“All of the letters we generate using ITP are output as Microsoft Word documents, allowing inspectors to make any last-minute edits.” Aia Software supported the SZW Inspectorate throughout the implementation of ITP and to develop letter templates.“Making templates with ITP was not that complicated,” says Sauter.“In fact, the hardest part of the implementation was that we had to figure out for ourselves how to translate the various internal processes into the textual structure of the letters. This phase took some time to complete, but we now develop everything in-house.”
  36. 36. COMPANIES Enterprise Resource Planning Financial Management Human Resource Management Customer Relaonship Management Supply Chain Management Manufacturing Resource Planning Business Analycs RESEARCH Technology Enhanced Learning eLearning, mLearning, Serious Games Standards & Interoperability eServices, eGovernment, eEducaon Renewable Energy Intelligent Decision Support Systems 1 Tineretului Street, Targoviste, 130029, Romania Phone: +40 245 620 620 Email: office@ats.com.ro Website: ats.com.ro PUBLIC ADMINISTRATION Government-to-Cizens (G2C) Government-to-Business (G2B) Government-to-Employees (G2E) Government-to-Government (G2G) Cizens-to-Government (C2G)
  37. 37. PRO F ILED 37 Digital Agricultural Register ATS e-government solutions help to improve interoperability between heterogeneous public information systems in Romania SOLUTION: E-GOVERNMENT T ECHNOLOGY: MICROSOFT SQL SERVER, SHAREPOINT, ASP.NET PA RT NER: ADVANCED TECHNOLOGY SYSTEMS A dvanced Technology Systems (ATS) has extensive experience of developing complex integrated and interoperable solutions for the public sector. Its solutions are capable of enhancingtheperformanceandqualityof thepublic services, as well as facilitating communication between disparate public organisations to enable them to achieve common goals. The company’s recent interoperability efforts have focused on the development of digital applications for use in the agricultural sector and, currently, its e-government solutions have been implemented by more than 80 public sector organisations, including five county councils, to handle large volumes of data. For example, the solutions have been used to manage more than 2,300,000 unique tax identification numbers. The Digital Agricultural Register (DAR) is a complex software system that manages the primary evidence of data concerning natural and legal persons, as well as goods such as buildings, land and means of transport. It has a database for issuing different types of documents, including certificates that enable local producers to sell their agricultural products on the market, documents that concern the succession of goods and so on. DAR also serves as a data source for various other public administration policies including fiscal, educational, social protection, healthcare and public utilities policies. Plus, DAR is the primary data source for the national statistical information system. To support its goals, DAR exchanges information with various applications including taxes and fees, accounting and document management. It also connects to diverse systems used in various public institutions such as the Payment and Intervention Agency for Agriculture, the Romanian Agency for Cadastre and Real-Estate Publicity, the National Institute for Statistics, the Ministry of Public Finance, the National Register of Personal Data, the Romanian Trade Register Office and the Romanian Electronic Payment System. Agricultural data is important for citizens and businesses and there is a large number of public entities involved in agricultural data exchange, so ATS’s e-government solution provides multiple fail-safe mechanisms that flag potential data inconsistencies and alert expert key users that further investigation is required. It also helps to optimise communication between public sector organisations and increase the quality of the services they provide. “The solutions have been used to manage over 2,300,000 unique tax identification numbers”
  38. 38. The Most Powerful Solutions Suite Based on Microsoft SharePoint With 800+Customers, BPA Solutions has established a worldwide presence Offices in Europe, North America and Asia locally support Customers & Partners With 50+ Partners in 20+ countries you can be sure your solution will be delivered right the first time ! OUT OF THE BOX Solutions for… § Public Administration Relations § Relations with Customers, Suppliers, Contractors, Citizens, Employees, Stakeholders… § Field Inspections/Investigations § Quality & Compliance § Complaints & Incidents § Tasks & Activities § Assets, Bids, RFPs § Recruiting § Contacts § Risks … or any other Process/Relation www.BPA-Solutions.net Access your Data Anywhere & Anytime On-Premise or Cloud (private/365) Deployment MAKING PEOPLE HAPPY BPA Solutions
  39. 39. PRO F ILED 39 City and County Healthcare Group BPA Solution suite for Microsoft SharePoint saves significant management time at both the branches and head office C ity and County Healthcare Group (CCH) is one of the largest providers of home-based care support services in the UK. The group strives to provide service users with affordable, high quality care services which enable them to live inde- pendent and safe lives in their own homes. The company’s original centralised core IT platform was designed around Microsoft Windows Server, Exchange and SQL. As the group has expanded, CCH has becoming increasingly reliant on flexible system options to monitor, manage and report on operational cornerstones in the business, including compliance, quality and facilities management. To that end, implementing Microsoft SharePoint Foundation 2013 along with BPA Enterprise Server was a natural choice. With the core collaborative functionality of SharePoint, the BPA system has allowed CCH to create highly tailored applications across all business disciplines, using the base templates provided by BPA and creating new systems from the ground up. “The BPA solution allows us to build and adapt our systems very quickly in SharePoint,” explains Jason Fabien, head of Business Systems at CCH. “From original concept to full group deployment took only a matter of months. BPA is constantly evolving as the user base gathers momentum and enhanced functionality demands are factored into the continual development cycle. Having this added layer of internal control combined with the functionality of SharePoint and BPA supports our rapid application development approach.” With the help of BPA partner Great Benefit, the solution also includes some very specific application developments that support the core BPA solution. “The BPA product allows us to help CCH build sophisticated SharePoint applications that integrate core SharePoint functionality such as alerting, workflows and item level security, alongside their existing core systems,” explains Ian Jones, MD of Great Benefit.“CCH wanted some very specific data consolidation and graphical presentation web parts so that all remote users had very clear dashboards.” “With our first applications rolled out across the group, we are now planning the next phase of design to cover more disparate business processes which are not covered by our core systems,” adds Fabien.“Having the ability to move quickly from prototype to live environment enabling the import of large volumes of spreadsheet derived business data makes us far more agile in supporting the business as it constantly grows. Without this flexibility, we would not be able to sustain IT support for operational growth and development. By introducing the system, we now have removed the need for 75 weekly reports from the branch network as all the data is automatically gathered into the appropriate dashboards. With data being previously manually collated, the system now saves significant management time at both the branches and head office as well as moving to real time reporting and alerting.” SOLUTION: STAKEHOLDER REL ATIONSHIP MA NAGEMENT TECHNOLOGY: MICROSOFT SHAREPOINT PA RTNER: BPA SOLUTIONS AND GREAT BENEFIT
  40. 40. Succesfully acomplished We carry out consulting, expert outsourcing and software development tasks for the public sector, adjusting ourselves to the institutional reality of organizations. Our software solutions for the public sector allow a substantial improvement in management, with a direct impact on the projection of public services on the citizens. We’re tirelessly working to improve processes and deploy applications that make public service management in all areas more efficient. Learn more at www.cic.es/public-sector/ QNH helps public agencies in achieving their ambitions Microsoft based public solutions QNH providespublic solutionsthat stimulate collaboration, communication and p or beyondthe borders of organizations. Our solutions put the citizen, student center and ensure an efficient and transparent service. The solutions are ‘state increase efficiencyandreduce costs. Choose acloud solutionand you opt for a flexible ww
  41. 41. PRO F ILED 41 FCC Aqualia CIC Consulting helps FCC Aqualia to use smart water management tools to improve the water distribution services it provides to citizens in Santander, Spain F CC Aqualia, which purifies and distributes water to people across the world, has used Spanish IT company CIC Consulting’s mobile platforms and integration, data management and monitoring expertise to improve management of its water network in Santander, Spain. Working with CIC, the company has implemented two tools – IDbox and Fieldeas – to facilitate smart water management across the Spanish city. IDbox helps FCC Aqualia to manage and supervise water purification, distribution and service management, while Fieldeas can be used to provide important information to its clients or citizens. FCC Aqualia’s supervisors can use IDbox and a central dashboard to capture and add information, or analyse and compare data related to the water distribution network in real time. This helps the team to identify trends, make predictions and produce reports that help to reinforce decisions about the water network and how it can be optimised to minimise energy consumption. Meanwhile, citizens, residents, shopkeepers and companies can use the time resolution feature on the Filedeas mobile application to calculate how much water they have consumed in real time, receive notifications about any service disruptions and access the latest news. This allows the citizens to play a principal role in the new smart city. Overall, the CIC solution has improved how FCC Aqualia collects data from water meters and various other sensors to manage the network. It has also created a bidirectional communication channel between the organisation and Santander’s citizens. This enables the company to share vital information with citizens, allowing them to track their water consumption, view incidence reports, alarms and notifications. “Although it is a technologically complex and innovative solution, which acquires data in real time and processes it to offer analytics and detailed information to the end users, consumers find it easy to understand and use,” says Óscar López Tresgallo, mobile solutions manager at CIC. “It has helped to greatly improve the quality of life of Santander’s citizens.” SOLUTION: SMART WATER MANAGEMENT T ECHNOLOGY: MICROSOFT SQL SERVER, .NET PA RT NER: CIC CONSULTING
  42. 42. We deliver next generation IT Infrastructure that transforms the way businesses work. Choose an IT partner with long term experience designing, deploying and managing single, regional and global networks for 15 years. DATA CENTRE SERVICES SECURITY UNIFIED COMMUNICATIONS WORKSPACE MANAGED SERVICES MOBILITY ARCHITECTURES As a global award winning Systems Integrator, we work closely with Gartner Magic Quadrant leaders. We transform public sector organisations by making them more agile and more competitive through the design, support and management of integrated and connected next generation IT infrastructure. “We were looking for a long-term relationship based on joint decision making and risk sharing. That’s exactly what we got with Cisilion.” Paul Campbell, Technology Officer, Princess Alexandra Hospital Among our premier vendors, we are a proud Microsoft Gold Communications partner. Contact us for further information on how our services can help transform your public sector needs: e: info@cisilion.com t: 0870 15 25 750
  43. 43. PRO F ILED 43 L ewisham Southwark College (LeSoCo) is a fur- ther education college in Lewisham and South- wark, south-east London, UK. The college was formed from the merger of Lewisham College and Southwark College. The college has 16,000 student enrolments,36,000 course enrolments and was voted one of the 157 highest performing schools in the UK. Following the merger, the college was left with four disparate phone and communication systems of various ages, features and phone types. The college telephony systems were not fit for purpose, unable to scale, and costly in call costs, operational costs and support costs. The systems were also complex to manage, were extremely inefficient and prevented collaborative communication, all of which was not ideal for a modern college. “On a snow day, the switchboard simply couldn’t handle the volume of calls and would crash, meaning students and staff didn’t know if the college was open or what they should do,” explains Debbie Haddow, head of IT Services at LeSoCo.“Enrollment and clearing days led to the same chaos and staff from different buildings had a completely different experience on every system. This reduced enrollment numbers and therefore effected our funding.” Cisilion worked with LeSoCo to design, install and deploy a brand new Lync 2013 Solution including voice, video, instant messaging, conferencing and presence through their line of business application. Once the initial Lync project was complete, Cisilion implemented a new contact center to replace the old switchboard systems, fully integrating into Lync. Haddow estimates that the transition from a private branch exchange system to Lync is already saving them around 80% on direct call costs alone. The college is now using Lync to provide instant messaging (IM), presence, desktop sharing, high definition voice calling and conferencing capabilities to nearly 1,000 faculty and staff members. With the new system, all staff are now reachable by phone. IM and presence enables easier connection and less pressure on the switchboard, ultimately resulting in better productivity. The college has also saved time and money on support and maintenance costs meaning more time to focus on other projects and more money to spend on student facing services. “The project was delivered successfully,” says Haddow. “As expected with a project of this complexity and scale there were a few minor technical challenges but Cisilion always worked closely with us to communicate and ensure these didn’t become major issues. From the first presentation, to the design through to the implementation and handover, Cisilion delivered everything we asked for in a way that left us feeling comfortable and confident that we owned, understood and could use Lync environment deployed.” SOLUTION: UNIFIED COMMUNICATIONS TECHNOLOGY: MICROSOFT LYNC ENTERPRISE VOICE PA RT NER: CISILION Cisilion transforms communication and collaboration for London College through Microsoft Lync Enterprise Voice Lewisham Southwark College
  44. 44. Providing the all important interface for everything a learner needs to engage with their institution, myday implements a rich and intuitive interface either via a web browser or native mobile applications. Housing everything from IT systems, learning content and real-time interactive media, it delivers information into a single user-friendy dashboard. Rich and intuitive MYDAY SIMPLY PULLS TOGETHER ALL THE INFORMATION A STUDENT NEEDS IN A FORMAT THEY CAN ENGAGE WITH “ “ Richard Corn - Head of IT, Bishops Grossetetse University. Rapid deployment - built in the cloud Developer enabled - add your own apps Engage learners - in the way they want to Low cost - deployment & ownership Responsive design - mobile, tablet & desktop Easy integration - with all your IT systems Built by Tel: 0845 050 7380 w: mydaycloud.com e: ideas@mydaycloud.com @collabco
  45. 45. PRO F ILED 45 Bishop Grosseteste University UK university partners with Collabco to boost learning experience with a Microsoft Office 365-based student portal F ormerly a teacher training college for more than a century, Bishop Grosseteste University (BGU) in Lincoln, UK, is a fully independent university that offers a wide range of courses,many of them still focused on teaching and related professions. The university decided to implement a Microsoft Office 365-based portal to provide the best possible learning experience for its students. Rather than diverting its busy IT team to a task that would take a considerable amount of time, the university partnered with Microsoft partner Collabco to implement its Myday student portal, which was designed with input from BGU and its students. “Why commit staff time and equipment to that when you can go out to a supplier who’s already done it?” says Richard Corn, BGU’s head of IT. “In autumn 2013, we were looking for solutions to engage students and when Collabco came to demonstrate Myday to students and staff, it looked like a really good product. The main implementation only took 28 days, up to the end of February 2014, and after we tweaked some details and worked out who would be responsible for various aspects, it went live in May.” When students log in to Myday, they are able to click on various bright tiles to access timetables, the library, payment records, the Blackboard virtual learning environment, e-mail, Microsoft OneDrive storage and a news feed. “It’s all about easy access to systems from a central page, a one-stop shop for everything, as much information as possible to do with life at BGU,” says Corn. The solution is fully integrated with Microsoft Office and Office 365 and has high credibility with users because it has a universally familiar look and feel. Another benefit is that students can log in to their portal from any device, or via the Myday app on Windows Phone, providing they have access to the internet. This means that students can clarify where they need to be and see any outstanding issues and tasks before they even start their working day. Collabco continues to hone its Myday product to meet the needs of BGU.“We are constantly on the phone with Collabco, saying we want to do this or that, always enhancing the product,”concludes Corn. SOLUTION: STUDENT PORTAL TECHNOLOGY: MICROSOFT OFFICE 365 PA RTNER: COLL ABCO
  46. 46. © Copyright Commit; 2012 Commit; Screening is a comprehensive workflow management system for screening units, scalable from mobile units and small stand-alone clinics to nationwide screening programmes.The solution automates information flow in all aspects of the screening cycle from participant enrollment and sched- uling to performing examinations and creating statistics. This saves money and time, gives the personnel more valuable time to perform their essential tasks and to take better care of the patricipants. System includes optional modules for various cancers and other diseases. Commit; RIS (Radiology Information System) is a production control system for healthcare imaging units. It offers scheduling, registration, workflow manage- ment for technologists’ and radiologists’ workflows, and custom reporting. Commit; RIS ensures the automation of the everyday procedures that the medical protocol specifies. Commit; OIS (Surgical Information System) is a software designed to meet the needs of surgical units, optimising the use of available facilities, human resources, equipment and materials. Smoothly linked to the rest of the hospital systems, it enhances communication between the different personnel groups and helps align working processes, thus supporting operational ventures, increasing efficiency and reducing patient backlog in queues. Commit develops and sells proprietary software solutions for healthcare organisations. These include solutions for workflow, resource and quality management within radiological or surgical departments or any screening or follow-up programme. Commit also distributes off-the-shelf products from selected partners to supplement its own solutions and expertise. For more information please visit www.commit.fi or e-mail info@commit.fi Markku Myllylä managing director +358 400 459 777 Commit; Oy Metsänneidonkuja 12 Kvintti-building P.O.Box 75 Spektri Business Park FI-02101 Espoo Finland Commit - Reliable HealtHCaRe SolutionS tiivistett 1. Import from external client database 2. Automated appointment scheduling 3. Invitation 4. Rescheduling 8. Referral 9. Treatments 10. Statistical reporting 1. Import from external client database 2. Automated appointment scheduling 3. Invitation 4. Rescheduling 5. Modalities 6.a Reading Letter indicating a negative result Letter indicating a negative result 7. Verifying examinations 8. Referral 9. Treatments 10. Statistical reporting 6.b Reporting No show reminder letter 5. Modalities 6.a Reading Letter indicating a negative result Letter indicating a negative result 7. Verifying examinations 6.b Reporting No show reminder letter General Screening Workflow General Screening Workflow
  47. 47. PRO F ILED 47 E ast Tallinn Central Hospital, situated in the heart of Estonia’s capital city Tallinn, was es- tablished 230 years ago. One of the hospital’s seven trustworthy clinics is the oldest maternity hos- pital in Estonia, which welcomes women of all ages. More than a quarter of Estonia’s children are born in the well-equipped Women’s Clinic, which has also earned the UNICEF Baby Friendly Hospital title. Three years ago, the hospital joined the national breast cancer screening programme and needed to find a new software solution to support its breast care management operations. “Breast screening helps to find the disease in an earlier and still curable stage and that puts a big responsibility on the healthcare providers,” says Mariliis Soonsein, head of the hospital’s breast screening team. The hospital has now created a comprehensive Breast Care Centre and serves a growing number of patients. It uses a multitude of diagnostic modalities – including ultrasound-guided interventions, mammography, nuclear medicines, tomosynthesis and computed tomography or magnetic resonance imaging scans – and procedures and therapies such as chemotherapy, radiotherapy and breast reconstruction surgeries, to treat patients. The centre is staffed by a team of surgeons, radiologists, pathologists, oncologists and gynecologists. To build a well-functioning service in a short time, the hospital turned to Finnish company Commit, which has ten years of experience in providing software solutions to manage screening processes and equipment. The company’s software allows personnel focus on daily tasks without worrying about the workflow or human errors during data processing. Commit’s system covers all aspects of breast- screening management including patient registration and organising mammograms taken by technologists so that two independent radiologists can read the images. It also enables the hospital to automatically send results to patients via e-mail, report statistics promptly and archive histological diagnoses. Maintaining good quality patient care would be impossible without Commit’s software. Automating these processes has enabled the hospital to increase the volume of operations. Recognising these benefits, two Estonian screening centres now use the Commit solution, while another hospital is close to setting it up. This shows that adding specific software to a hospital’s information system makes way for rapid development. SOLUTION: PATIENT CARE MANAGEMENT TECHNOLOGY: WINDOWS SERVER, SQL SERVER, IIS, .NET, VISUAL STUDIO, SQL REPORTING SERVICES PA RTNER: COMMIT East Tallinn Central Hospital Finnish software provider Commit helps Estonian hospital to improve breast cancer care for female patients
  48. 48. YOU AND YOUR ORGANIZATION DESERVE THE BEST IT-SOLUTION BECAUSE WE CARE! The cloud and security driven Microsoft Partner for a modern business Makes you get more profit from Office365 and Microsoft Azure Focus on Security and Privacy in special towards European organizations and businesses Passionated about innovation and simplifying your processes and workflows info@flexamit.com - +32 3 500 10 10 - www.flexamit.com
  49. 49. PRO F ILED 49 B ased in Brussels, Belgium, Living Tomorrow is an organisation that supports consumers and companies to innovate in their respective fields. LivingTomorrowoffersameetingplaceforinnovative companies, where they are able to show visitors the products and services that will improve the quality of life and work for people in the near future. With traditional models fading and more and more information being shifted to the cloud, Living Tomorrow turned to IT partner Flexamit to help it make the transition to the cloud. The organisation’s employees are now using services such as Microsoft Office 365 and Microsoft Azure, with Flexamit is responsible for the availability, security and maintenance of the company’s applications. Due to the fact that traditional models are changing, the need for IT support is also going through a time of transition. Living Tomorrow approaches IT ‘as a service’, with Flexamit as its service provider. Accordingly, Living Tomorrow has switched from a traditional Microsoft Exchange environment to Office 365. The solution runs in the cloud, and can be accessed from any location and from any device. Employees have access to e-mail, contacts and calendar information. E-mail no longer requires a prior investment in infrastructure, and Living Tomorrow pays a price per user. Living Tomorrow also places emphasis on applications that support collaboration between colleagues. For instance, Microsoft Lync Online – a component of Office 365 – has made videoconferencing accessible to all employees. “We were one of the first organisations to start using the professional social network Yammer, long before Microsoft took over the solution and integrated it with Office 365,” says Joachim De Vos, founder and CEO of Living Tomorrow. Living Tomorrow was also an early adopter of Microsoft SharePoint. De Vos says: “For a long time, we used it as an intranet of sorts. In order to optimise the use of the application, we also stepped into the cloud with SharePoint, via Flexamit. We wish to feature the solution as more than a central platform on which people share information. SharePoint will really grow much more into an environment for collaborative working.” Furthermore, Flexamit offers support to Living Tomorrow for processes concerning Microsoft Azure. Flexamit is able to support companies and help them make the transition to Microsoft Office 365, enabling staff to stay focused on their core business. Moreover, Flexamit offers the expertise required to add extra functionality to the Microsoft Office 365 platform. For instance, Flexamit enables companies to manage their corporate signature centrally, and can add branding, voice feature for Lync meetings, advanced reporting and integration with local environments. Flexamit is also highly committed to security, flexibility and privacy. Living Tomorrow Flexamit helps Belgian innovation organisation make the transition to the cloud SOLUTION: CLOUD COMPUTING T ECHNOLOGY: MICROSOFT OFFICE 365, MICROSOFT A ZURE, MICROSOFT SHAREPOINT, YAMMER PA RT NER: FLEXAMIT “We were one of the first organisations to start using the professional social network Yammer”
  50. 50. For more information, visit hogia.com Hogia – Moving the Transport Industry into the Future Hogia Transport Systems provides over 600 public and private sector partners in 11 countries on 3 continents with more than 25 years of experience in providing continuous service to millions of end users worldwide. This makes Hogia a world class partner for well-proven IT solutions for the transport industry. We call our integrated approach across Logistics, Terminals, Public Transport and Ferries the Four-leaf clover.

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