City of Cape Town's Smart City Journey - Presented by Rudy Abrahams @ Africom conference 2017.

1. The City of Cape Town’s Digital Journey
Towards a Smarter Future
Rudy Abrahams : Manager : SAP-ERP Support Centre
November 2016

2. City of Cape Town Factoids
• Demographics :
• Total area : 2,461km²
• Population : 3, 7 million
• Number of households : 1, 068 572
• Rateable Properties : 897, 692
• Employs : 26, 785
• CCT Annual budget : R 31, 7 b
• Operating : R 26b
• Capital : R 5,7 b (94.3 % spent)
• Economy :
• GDP (2005 constant) : R 203 b
• % Unemployed : 23,8%
• Tourism :
• Local and Intl (2010) : 4,2m
• Transport :
• Buses: 8.0%
• Taxis: 16.0%
• Rail: 14.8%
• Cars: 42.9%
• Motorcycle/bicycle: 0.7%
• Walk: 7.8%
Source: Compiled by: Strategic Information, Strategic Development
Information and GIS Department, City of Cape Town - Updated: 2012/12/21

3. Who are the City’s Business Partners?
The City deals with a diverse set of people and organisations
across its different lines of business. These include but not limited
to :
• Property Developers, Architects, and Conveyancers.
• Beach, street and Informal Traders
• Anyone wanting to consume electricity & water
• Anyone wanting information
• Visitors and Residents
• Anyone reporting a problem
• The City has a diverse economy – we do it all ourselves

4. So, its fair to state that - Cities are the Future.
But, Cities also pose some of the most challenging problems.
And the City of Cape Town is not immune to this reality.

5. Urbanisation
Water Supply
Energy Supply
Waste Management
Transportation
Public Safety

6. 6
But what drives our mandate as a City ?

7. The City’s 5 x Strategic Focus Areas

8. The City’s Vision around Smart Cities
“This organisation will be driven by data and evidence,
focusing relentlessly on our customers: the people of Cape Town.”
Executive Mayor Patricia de Lille - 11 August 2016

9. The Potential of Digital
9
• Digitalisation is the use of digital technologies in changing business models to provide new
revenue and value-producing opportunities.
• Digital is transforming business, regional economies and how Citizens expect to engage with their
City Leadership.
• The impact and opportunities afforded by the potential of digital cannot be ignored.

10. Key focus: Transforming municipal service
delivery through business process
automation strategy
1
0
2000
Dec2000
July2002
Dec2002
Sept2003
April2007
July2008
July2009
2012
June2012
March2013
June2014
Dec2014
Feb2015
Smart City
Strategy
Unicity
established
SmartCape
launch
SAR ERP
Phase 1
SAP ERP
Phase 2
C3
notification
system
Citizen Portal
launched
Broadband
fibre roll-out
commences
MICT skills
focus in IDP
First online
transactions via e-
service portal
Launch of “Digital
Gateway to Africa”
Broadband fibre
phase 1 completed
Open Data Portal
launched
Digital City
Work Group
Oct2002
June2003
Aug2003
July2013
Key focus: Digital infrastructure strategy
What is next?
The City of Cape Town’s Smart City Journey (2000 – 2016)
ICT Achiever’s
Award: e-
Government
Watershed
Moment
# 1
Computer World
Honors 21 Century
Achievement Award
(for SAP-ERP
programme)
Watershed
Moment
# 2 &3
Bill and Melinda
Gates Access to
Learning Award for
SmartCape
Watershed
Moment
# 4
City receives ESRI
Special Achievement
in GIS award
Watershed
Moment
# 5

11. The SC Journey enables our Digital City Strategy
11
DIGITAL
GOVERNMENT
driving transparency,
enhancing service
delivery and
promoting citizen
engagement
through ICT
DIGITAL
INCLUSION
closing the digital
divide by promoting
digital access,
improving digital
skills and driving
digital initiatives that
enhance quality of
life
DIGITAL
ECONOMY
creating an enabling
environment for the
growth of tech-
enabled enterprises
and maximizing its
job creation
potential
DIGITAL
INFRASTRUCTUR
E
ICT infrastructure
roll-out and using
digital solutions to
enhance the
effectiveness of
critical City
infrastructure
DIGITAL INSTITUTIONS

12. But what then is a Digital Smart City for us ?
12
Source : CEO : Mr. Nirvesh Sooful African Ideas – Nov 2016

13. Digital Government
13
DIGITAL
GOVERNMENT
driving transparency,
enhancing service
delivery and
promoting citizen
engagement
through ICT
Vision
The City of Cape Town’s services and processes are “digital by default” and the organisation is
harnessing digital tools to stimulate innovation in service delivery.
The City of Cape Town is also using digital tools to enhance the quality of the organisation’s
engagement with residents. This enables the City to be a caring and responsive government.

14. Digital Government Activities
14
• Continuing to drive and optimise the digital procurement initiative.
• Maintaining a strong focus on corporate programmes using ICT to optimise business processes.
• Designing the City’s website from a user-centric perspective to make it a true “citizen’s portal”.
• Maximising the number of permit, license and service applications that can be accesses and processed electronically.
• Developing public participation processes that optimise the use of digital channels to get input on City policies and
programmes.
• Using online platforms to mobilise business and resident support for the City’s services and developmental programmes.
• Investing in innovation in service areas that are a high priority for residents.
• Lobbying for changes to national legislation and regulations which stifle local innovation.
• Establishing easily accessible and compatible data management platforms.

15. Digital Inclusion
15
Vision
The City of Cape Town is contributing to closing the digital divide
by promoting digital access, improving digital skills and
promoting digital initiatives that enhances quality of life.DIGITAL
INCLUSION
closing the digital
divide by promoting
digital access,
improving digital
skills and driving
digital initiatives that
enhance quality of
life

16. Digital Inclusion Activities
16
• Providing public internet access via Wi-Fi at City buildings and other strategic locations.
• Expand the necessary digital infrastructure for public internet access at libraries (SmartCape)
• Exploring options for improving access to devices that enable ICT usage.
• Employ EPWP as digital champions & Establish digital gaming centres aimed at youth.
• Using ICT and mobile channels to develop and maintain highly datasets on socio-economic conditions and challenges.
• Promoting private sector and community innovation in resolving City of Cape Town service challenges.
• Recognise and reward the development of tech-enabled products and services that solve significant service delivery or
socio-economic challenges.

17. Digital Economy
17
Vision
The City of Cape Town is a regional tech-hub and growth in
the digital economy makes a significant contribution to job
creation.
DIGITAL
ECONOMY
creating an enabling
environment for the
growth of tech-
enabled enterprises
and maximizing its
job creation
potential

18. Digital Economy Activities
18
• Providing appropriate support for tech-industry incubators & engagement model for the City’s direct role in facilitating seed
funding for tech start-ups.
• Creating an enabling environment for the venture capital industry & enhancing the investment experience of magnet
companies.
• Facilitating engagement between role-players in the ICT sector & Providing access to economic/market intelligence.
• Investigating the feasibility and potential benefits of a tech-precinct in the City of Cape Town. (Allocate Land)
• Partnering with tertiary institutions & private sector to grow the pool of ICT professionals in Cape Town.
• More government services online = Higher demand for internet services = Growing market = Business case for infrastructure
and service expansion
• Create an enabling regulatory environment to promote economic activity – continue to cut red tape.
• Maintain the necessary responsiveness in City policy and by-laws to accommodate new ways of doing business.

19. Digital infrastructure
19
Vision
Cape Town’s pervasive digital infrastructure makes it the most connected City in
Africa with the lowest telecommunication service tariffs.
The City of Cape Town also makes effective use of technology to optimise the
management of and investment in other major infrastructure.DIGITAL
INFRASTRUCTUR
E
ICT infrastructure
roll-out and using
digital solutions to
enhance the
effectiveness of
critical City
infrastructure
Note:
digital infrastructure is a foundational enabler of the other three pillars of the strategy.
the digital services and applications that are central to an information society, key to competitive business, and increasingly
embedded in our personal and social lives could not, and would not, exist without the digital devices that we use, and the digital
networks that connect them.

20. Digital Infrastructure Activities
20
• Continued roll-out of the Broadband Infrastructure Project - Investment in corporate network, telephony, video and internet
Services
• Deploying specialised network services for specific City services, including:
• BRT, CCTV for the Strategic Surveillance Unit , Clinics (Health), Libraries (via SmartCape), Monitoring and management of the water reticulation System
(Utilities)
• Providing network services for other levels of government & facilitate Cloud Computing facilities in Cape Town.
• Providing telecommunications infrastructure and network services for commercial telco service providers.
• Providing the data centres and application servers needed to support the City’s digital systems, applications and
communications platforms.
• Providing the necessary infrastructure to optimise the management of and investment in prioritised City services and
infrastructure (including: networked monitors, sensors, cameras, meters and switches).
• Cutting the red tape that delays or inhibits the deployment of digital infrastructure by the private sector.
• Incentivising the development of digital infrastructure by the private sector.

21. 21
Some Early Indicators of the City’s progress

22. Free wi-fi on MyCiti busses
22
• The intent is to run a feasibility POC pilot from the beginning of 2016 for 3 years.
• 10 x MyCiti busses were equipped with wi-fi capability.
• We offer free 50MB internet service daily to registered commuters
• It is modelled on the free Internet service provided in the Smart Cape libraries
• Initial teething problems are being ironed out.

23. The City’s old website
23
• Used to be organised based on internal City
Council structures
• Re-launched 28 October 2016 with a
citizen/stakeholder design

24. The City’s new websites, Mobile capability, and platforms
24

25. But our customers expect more …… An Integration nightmare
25

26. So we enacted this requirement ……
26

27. We are still exploring ……
27

28. On a lighter note …… Maslow’s Hierarchy of Needs
28

29. In Closing:

30. In essence ……. some departing thoughts
30
• The City of Cape Town cannot become a Smart City on our own. We seek partners.
• We need to collaborate and co-innovate & We need to build a Smart City Ecosystem.
• IoT, Big Data, Mobile, Applications, Infrastructure, Broadband, Cloud, App Challenge.
• The City has access to real “BIG DATA”. Use the City as a “test-bed”.
• It was our relentless ICT work, in building a connected organisation that allows us to step up to the
Digital world now in 2016.
• Government, by its very nature, is compliance driven & risk averse. This is contrary to the
need for innovation, agility, projects with uncertain outcomes, etcetera.

31. 31
DIGITAL
GOVERNMENT
driving transparency,
enhancing service
delivery and
promoting citizen
engagement
ICT
DIGITAL
INCLUSION
closing the digital
divide by promoting
digital access,
improving digital
skills and driving
digital initiatives that
enhance quality of
life
DIGITAL
ECONOMY
creating an enabling
environment for the
growth of tech-
enabled enterprises
and maximizing its
job creation
potential
DIGITAL
INFRASTRUCTUR
E
ICT infrastructure
roll-out and using
digital solutions to
enhance the
effectiveness of
critical City
infrastructure
DIGITAL INSTITUTIONS
YOU should ask is – where do you fit in and what will your contribution be?

32. WE should ask is – How do we engage ?
32
InhibitorsCatalysts

33. Thank you
rudy.abrahams@capetown.gov.za
+ 27 21 400-5013