3. Learning Blog - Observations
• Figure out PebblePad
• One link for each blog assignment – I know… I changed my
mind
• MBTI – Questions 2 and 3 reveal what you could work on
• Emotional Intelligence
• EI model vs the different types of intelligence
• Answer all the questions
• Anchor should connect to what you want to develop or change – it’s a
tool that helps to remind you. Tell me why it works for you
• Development plans – these are super important and we will work on
this next week.
7. Feedback Principles
Describe the behaviour that you saw, not your assumption about its cause or your
theoretical analysis of it. (e.g. your were nervous (this is an assumption) vs. you
kept your eyes on your notes (this is a behaviour).
Emphasize: the person's positive actions - highlight the strengths and explain why
you experienced this as a strength. The recipient needs to know "why" it was a
strength so they can replicate it.
Describe how you experienced the behaviour/approach, not a generalized
statement (e.g. it was boring vs. the content delivered didn't challenge or add to
my knowledge about the topic). Remember you can only speak to your experience.
Identify: when you are identifying a negative be specific and concrete, identify
the effect. Also identify a suggestion/change that might have improved how you
experienced that aspect
9. Feedback Example #1
• You are a student in an Introduction to HR Class. You have been
randomly assigned to a team to complete a group project. One
of our teammates has taken the initiative to write up a project
final report incorporating the work of the rest of the team. The
result is impressive. It is accurate and puts everyone’s work
together in such a way that the whole is greater than the sum
of the parts. Please give this person feedback using the
guidelines discussed in class.
10. Applying the
Feedback
Principles
When I saw that you had written up the
final report using all of our work, I was
really impressed. You have a real talent for
pulling together the work of others. And
for me, I felt relieved that this work was
done as it opened up more space for me to
do other things. And I also felt bad that I
had not been more involved. Next time,
just text me and the team, and we can do it
together.
11. In Your
Groups
Craft some feedback for the student in his
example. Share your example in the Google
Doc
• You are a student in an Introduction to
Engineering Class. Your team project has
been going well, but one member has started
to come late to meetings (something you all
agreed would NOT happen when you set up
your team ground rules). The situation is not
out of control, but you can look ahead and
see lots of work down the road where each
team member will be needed. Please give
the student negative, but constructive,
feedback.
12. Who Am I in
Feedback?
Pick a picture
that represents
you when
receiving
feedback
15. What’s are the First
Words that Come to
Mind When People
Think About Conflict?
Type your answer in the chat.
16. Why Conflict?
• There are benefits to
conflict:
• 57% have seen conflict
lead to better solutions
to problems and
challenges
• Major innovations
(21%)
• Increased motivation
• A better understanding
of others (77%)
• Higher work team
performance (40%)
• Conflict is not always
harmful, but can add to the
success of an organization
• But many of are never
formally taught how to
resolve conflict.
Psychometrics Canada.(n.d.). Warring Egos, Toxic Individuals, Feeble Leadership. Retrieved June 1 2011, from http://www.psychometrics.com/docs/conflictstudy_09.pdf
18. In Your Small Group
• What does conflict mean to you?
• What do you do well when resolving conflict?
• How might your reactions influence the course of the
conflict?
20. Keys to Conflict
• Our beliefs about conflict
impact our approaches
• It is primarily our approaches
and words in conflict that
impacts outcomes
Our
Voice
Our Beliefs
Our
Approaches
Our Words
24. Responses to Conflict
a) Walk away from the
situation, ignore it, or deny
that there is a problem.
b) Do what others want, even if
you disagree or if it’s not
what you want.
c) Find a solution that makes
everyone happy.
d) Make a quick compromise.
e) Try to convince someone of
your point or stand up for
what you believe.
26. What’s It Like to Have This Conflict Approach
Style?
In your group How does your favoured
response to conflict work
for you?
How does your favoured
response to conflict get in
your way?
27. Anatomy of a
Conflict - Escalation
• Think of a conflict you have
been involved with or
observed.
• Identify the stage the
conflict was at when you
became involved and the
stages it progressed to.
• Describe the
behaviours/cues that you
observed that helped you
identify each stage.
30. Blog #5
• With this journal entry you are going
to provide yourself with constructive
feedback using the constructive
feed back principles.
1.After your facilitation reflect on your
performance as a facilitator:
What are 2 things you did well?
Describe and explain what the
impact was.
2.What are 2 things you will do
differently next time? Describe the
impact and how you will change for
next time
