Delivering Real-Time Business Value for Public Sector

Delivering Real-Time Business Value
for Public Sector
SAP Business Suite Powered by SAP HANA
July 2013 Public

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2Public
The real-time opportunity
Successful public sector organizations effectively
align goals and resources to balance risk and
opportunities for optimal government support to
constituents.
 Align resources to desired outcomes
 Understand the costs of delivering citizen services
 Enable flexibility to anticipate shifts in priorities

Quickly analyze
financial and
budgeting data
 Understand revenue and expenditure streams instantly
 Perform end-to-end budget and financial closes in real
time
 Detect fraud earlier to reduce financial loss
Optimize
resources
 Conduct more efficient payroll exception handling based
on real-time data
 Increase focus on business operations and staffing to
deliver better citizen services
 Optimize citizen engagement by reducing average
handling time
Gain insight
instantly
 Gain complete visibility into end-to-end procurement
activities
 Perform real-time calculation of savings and simulations
in purchasing
 Gain faster insight into grant-related operations down to
the lowest level of detail
Becoming a citizen-centric enterprise
Align business operations with constituent needs

SAP Business Suite powered by SAP HANA
The next-generation business platform
Real-time business
In-memory
Business
transactions
Digital
connections
Collaborative
business
CloudSocial
Big DataMobile
One platform bringing it all together
Advanced
analytics

Industry value map for public sector
Enabling the citizen-centric enterprise
Public Security
Investigation Management
Emergency and Disaster
Management
Cyber Resilience
Sustainable Government
Funding
Tax and Revenue Management
Social Contribution Collection
Fraud, Waste and Abuse
Delivering on Citizen
Needs
Social Benefit Decision Making
Benefit Payment Services
Multichannel Citizen Service
Grants Management for Grantor
Best-Run Cities
Energy and Environmental
Resource Management
Sustainability Reporting
Real-Time Situational Awareness
People and
Talent
Core Human
Resources and Payroll
Talent Management
Time and Attendance
Management
Workforce Planning
and Analytics
Budget and
Finance
Public Sector
Budget Planning
Public Sector
Financials
Treasury and Financial
Risk Mitigation
Enterprise Risk and
Compliance Management
Real Estate Lifecycle
Management
Procurement
Supplier Discovery and
Lifecycle Management
Strategic Sourcing
and Contracting
Procurement and
Order Collaboration
Collaborative
Invoice to Pay
Regulated and
Complex Procurement
IT Management
Application Lifecycle
Management
IT Infrastructure
Management
IT Portfolio and
Project Management
IT Service Management
IT Strategy and
Governance
City Performance Management
Technology
Solutions
Analytics Consumer ExperienceData Management Enterprise Mobility
SAP HANA Platform
Application Development
and Integration

Industry value map for public sector
Enabling the citizen-centric enterprise
Public Security
Investigation Management
Emergency and Disaster
Management
Cyber Resilience
Sustainable Government
Funding
Tax and Revenue Management
Social Contribution Collection
Fraud, Waste and Abuse
Delivering on Citizen
Needs
Social Benefit Decision Making
Benefit Payment Services
Multichannel Citizen Service
Grants Management for Grantor
Best-Run Cities
Energy and Environmental
Resource Management
Sustainability Reporting
Real-Time Situational Awareness
People and
Talent
Core Human
Resources and Payroll
Talent Management
Time and Attendance
Management
Workforce Planning
and Analytics
Budget and
Finance
Public Sector
Budget Planning
Public Sector
Financials
Treasury and Financial
Risk Mitigation
Enterprise Risk and
Compliance Management
Real Estate Lifecycle
Management
Procurement
Supplier Discovery and
Lifecycle Management
Strategic Sourcing
and Contracting
Procurement and
Order Collaboration
Collaborative
Invoice to Pay
Regulated and
Complex Procurement
IT Management
Application Lifecycle
Management
IT Infrastructure
Management
IT Portfolio and
Project Management
IT Service Management
IT Strategy and
Governance
City Performance Management
Technology
Solutions
Analytics Consumer ExperienceData Management Enterprise Mobility
SAP HANA Platform
Application Development
and Integration
1
2
1
2
3
45
Highest real-time
business value
for public sector

Today
KPI improvements are high-level estimates and will have to be validated for each customer situation.
Business value for planning, budgeting, and forecasting
With SAP Business Suite
on SAP HANA
 Planning performance limited to
OLAP, staged cubes for transactional
and master data
 Data load performance is driven by
the amount of data extracted from
SAP Business Suite
 Reporting, loading, and retraction
performance limits planning iterations
 Drilldown within OLAP cube, and
drill-through to SAP Business Suite
and OLTP data within standard times
 Seamless replication of master and
transactional data from SAP
Business Suite
 Availability of more granular data to
support planning
 Big Data challenge is negated, which
allows for faster extract and DSO
activation times
 Iterative planning and real-time
simulation are supported through
improved performance
 Improved performance for drilldown
(expand) and consolidation
(collapse)
 Fast drill-through and live view of
transactional data in SAP Business
Suite
Improve
service-level
performance
Reduce
Minimize
cycle times and
manual effort
operating costs

Today
SAP Business Suite powered by SAP HANA (1/10)
Business value for public sector financials
 Lack of easy access to real-time
reporting and analysis, resulting in
difficulty controlling financial and
budget figures
 Decision-relevant information not
readily available.
 Long running period and year-end
processes with multiple steps to
complete
 Limited time for analysis
 Laborious and time-consuming
processes while obtaining a current
understanding of financial and budget
figures
 Time-intensive reconciliations
 Real-time analytics down to the lowest
level of detail – delivering quality at
source, transparency, and process
efficiencies
 Increased end-user satisfaction
(accurate, detailed, visualized, timely,
and actionable information)
 More time for analysis, less overtime,
and earlier publishing of financial
results through faster
period-end processes
 Increased efficiency through smarter
reconciliations and reporting,
reducing operating costs and
improving stakeholder satisfaction
Enhance
insights and
accuracy
Reduce
Minimize
month- and year-
end closing time
cost of finance
on SAP HANA

Today
 Long-running billing processes
 Limited transparency of grant-related
information, especially detail analysis
 Real-time end-to-end grant close
 Faster budget and billing execution
 Faster insight into grant-related
operations down to the lowest level of
detail
 Accelerated analysis of awarded
grants against submitted applications
 Faster consolidation for
donor/sponsor reporting
 Accelerated overhead calculation
process
 Comprehensive reporting on all grant
related information, master and
transactional data
 Faster and more efficient
management of donor relations
Business value for grants management – grantee
on SAP HANA
Improve
Compliance and
accuracy
Reduce
Minimize
Reporting and
month end closing
time and Grant
close out
Advance financing
of sponsored
projects

Today
Business value for receivables management
on SAP HANA
 More time spent preparing data; less
time for analysis
 Collaboration beyond finance team
hindered by perceived system
complexity
 Limitations in analysis capabilities
and dimensions because of reliance
on finance aggregates
 Large data volumes that lead to
batch processing and reporting
latency
 Difficulty in identifying exceptions in
thousands of pages of reports
Increase
cash collections and
accelerate dispute
resolution
Optimize
Gain
working capital
instant overview of
receivables
portfolio
 Instant portfolio overview that lets
managers focus team efforts on
tactical wins
 Ability to involve sales executives and
other business partners to accelerate
collections and dispute resolution
 More accurate document-level
calculation of DSO that allows
identification of root causes of
changes to DSO
 Real-time reporting on all accounts
receivable data including credit,
collections, and disputes
 Anywhere, anytime access to key
receivables status

Today
Business value for payables management
on SAP HANA
 Expensive and error prone manual
process steps
 High cost per invoice due to large
number of tasks
 Need to improve compliance and
audit turnaround time
 Inability to determine exact moment
of payment
 Inability to influence cash position
 Inability to understand where control
over invoice-to-pay cycle is lost
 Inability to make use of cash
discounts
 Risk of supply chain interruptions
with key suppliers
 Loss of supplier loyalty affects
contract renewals
 Scalable automation of invoice-to-pay
reconciliation process
 Actionable insight with live access to
items in process and
multidimensional insight to AP
process performance
 Extensive control over influence
factors to DPO
 Optimization of cash position through
precise timing of supplier payments
 DPO lower than net payment terms
allows strategic decision making on
payment along cash position
 Additional dynamic discounts can be
offered or leveraged
Decrease
days payables
outstanding
Optimize
working capital
Reduce
lost supplier
discounts

Today
Business value for asset planning and scheduling
on SAP HANA
 Maintenance scheduling consumes a
great deal of time
 High amount of master data
influences performance of data
maintenance
 Manual and error-prone process of
preselecting maintenance plans
 Potential to miss necessary objects
for maintenance calls
 High number of maintenance plans
that need to be scheduled frequently
leads to a weekly scheduling scheme
 Accelerated mass transactions
 Instant analysis on top of
transactions
 Preselection of due plans, which
speeds up the process significantly
 Real-time analytics on all data,
including machine sensor information
 Scheduling of all maintenance plans
within a specific time frame
 Planning several times a day (instead
of once a week) results in
up-to-date scheduling information in
maintenance operations
 Faster response times lead to more
accurate maintenance scheduling
Increase
asset utilization
and reduce
unplanned asset
downtime
Maximize
Gain
asset uptime
up-to-date scheduling
information on
maintenance
operations

Today
Business value for financial and managerial reporting
on SAP HANA
 Risk of noncompliance due to
unfulfilled (overruns in) audits
 A lot of data; decision-relevant
information not readily available
 Data analysis not supported or
automated
 Long-running batch jobs and reports
 Time-intensive data analysis
 Large number of time-consuming,
and non-value-added processes
required to access and provide
accurate, up-to-date information
 Timely execution of compliance-
relevant validation tasks
 Increased end-user satisfaction
(accurate, detailed, visualized, timely,
and actionable information)
 Acceleration of key critical-path
processes and reports
 Instant response time on most data
analysis queries
 Elimination of workarounds and data
latencies
 End-user data analysis through self-
service means
Improve
service level
performance
Reduce
Minimize
month-end
closing time
operating costs

Today
Business value for entity close
Minimize
time to close the
entities’ books
Enhance
cost of finance
compliance and
accuracy
on SAP HANA
 Long running processes
 Time-intensive reconciliations
 Limited time for analysis
 Inefficiencies due to manual
processes and low automation
 Missing financial excellence
results in higher cost of equity
at the capital markets
 Difficulties in supporting parallel
financial reporting standards on a
global basis and in simulation of
scenarios
 More time for analysis, less overtime,
and earlier publishing of financial
results through faster
period-end processes and better
reconciliations
 Increased efficiency through smarter
reconciliations and reporting,
reducing operating costs and
improving stakeholder satisfaction
 Real-time analytics down to the
lowest level of detail – delivering
quality at source, transparency, and
process efficiencies
Reduce

Today
Business value for SAP Shared Service Framework for finance
on SAP HANA
 Vendor, customer, and employee
queries generate a high load on the
shared services organization (SSO).
This demands an extremely efficient
working environment for agents in the
SSO.
 SSO agents spend a lot of time
searching for vendor, customer, and
employee data.
 The SSO is under constant pressure
to improve the quality of service and
to lower the costs of providing those
services.
 SAP HANA-based acceleration of
inbox performance speeds navigation
within the inbox. It allows the SSO
agents to review and prioritize their
work more efficiently.
 Faster identification of vendors,
customers, and employees allows the
agent to provide more responsive
service, which leads to improved
satisfaction of the agents and the
clients of the SSO.
 Reduced costs and faster response
times allow the SSO to meet its
service level agreements and budget
objectives and to improve its KPIs.
Increase
productivity for
shared services
agents
Improve
Reduce
employee
satisfaction
overall costs of
delivering services

Today
Business value for access control role analytics
on SAP HANA
 Most companies face a high volume
and ongoing increase of unused and
orphaned roles.
 Scheduled batch jobs are required to
analyze a transaction log with
millions of records (such batch jobs
usually take hours to complete).
 The cost of ongoing role
maintenance can be high – one
customer estimated active ERP role
maintenance costs at about
US$4,000 annually.
 Unused roles and orphaned roles
constitute unneeded access risk to
the organization (and possible
compliance issues).
 Accelerated analysis of role usage to
isolate unused and orphan roles
 Deeper insight into roles for
uncovering any potential risk for the
organization
 Role usage and assignment
information provides valuable insight
to business executives during
business reengineering and
reorganization.
 Trigger the assigned workflow
directly from the analysis to remove
unused roles assigned to users
 Expose orphaned roles across the
system landscape quickly to begin
the decommission process
Identify
unused and
orphaned roles
Consolidate
Reduce
most-frequently
used (active) roles
noncompliance
and overall
access risk

Today
Business value for project management
on SAP HANA
 Long wait and locking times along
business processes hinder project
execution and impact flexibility to
react on deviations.
 There is reduced user acceptance
due to affected usability in handling
large project data.
 Reduced waiting and locking times of
critical transactions along the end-to-
end process result into higher
process efficiency and improved
employee productivity.
user productivity
and end-to-end
process efficiency
transparency and
decision support to
take appropriate
corrective
measures in time
 Real-time analysis of high volumes of
data for complex, long-lasting projects
or cross-project monitoring is
challenging due to high data volumes.
 Due to missing 360-degree real-time
transparency across applications,
deviations in costs, time, resources, or
quality are seen too late in the
process.
 Acceleration of project info system
reporting and new project line-item
reporting, delivering faster insights
 Early insight into deviations and risks,
enabling timely corrective measures
 Planned: Project execution cockpit to
enable project managers and staff to
analyze status and progress of one or
more projects from end to end with real-
time data
Increase
Improve

Today
Business value for payroll processing
on SAP HANA
 Responses to ad hoc inquiries from
management about trends of high-
volume payroll information causes
significant costs to HR IT.
 Business users have a very limited
ability to analyze payroll results.
 Addressing employee inquiries about
payroll is time consuming and
expensive, and HR is under pressure
to increase the quality of service
provided to employees and to lower
the costs of providing those services.
 Free HR IT resources focus on the
execution of organizational strategic
tasks
 Leverage thresholds as a steering
mechanism to optimize business
performance
 Simplify payroll data analysis with
optimized representation of data
 Slash the time needed to access and
analyze critical payroll information with
SAP HANA-based high-speed read
access
 Increase employee productivity and
satisfaction with faster response
times to employees
Increase
productivity of users
responsible for
payroll management
Improve
Reduce
employee
satisfaction
overall costs of
payroll processing

Today
Business value for position budgeting and control
 HR decisions are not fully integrated
with budget administration.
 Personnel cost information shared by
accounting and HR is inconsistent.
 Integrated solution for managing
personnel budgets from both the
human resources and finance
perspectives
 Insight into personnel expenditures
for improved decision making
Improve
the insight into
personnel
expenditures
Control
the personnel cost
 Lack of a clear view, a realistic
perspective, or the ability to plan and
control personnel cost effectively
 Proactive personnel expenditures
management that is cost-effective
and efficiently
 Reduced administrative and
operational costs
With SAP Business Suite on
SAP HANA

Today
Business value for effective shared services delivery
on SAP HANA
 Employees direct queries into the
shared services organization (SSO)
and expect to get prompt, accurate
answers.
 SSO agents spend time searching for
employee data using employee
identification.
 SSO agents are under constant
pressure both to improve the quality
of service provided to employees and
to lower the costs of providing those
services.
 SAP HANA-based acceleration of
inbox performance speeds navigation
within the inbox, allowing the SSO
agents to review and prioritize their
work more efficiently.
 Faster employee identification allows
the agent to provide more responsive
service, which leads to improved
employee satisfaction.
 Reduced costs and faster response
times allow the SSO to meet its
service level agreements and budget
objectives and to improve KPIs.
Increase
productivity for
shared services
agents
Improve
Reduce
employee
satisfaction
overall costs of
delivering services

Today
Business value for time and absence calculation
on SAP HANA
 Responses to ad hoc inquiries from
management about trends of high-
volume payroll information causes
significant costs to HR IT.
 Business users have a very limited
ability to analyze time evaluation
data.
 Addressing employee inquiries about
time is time consuming and
expensive, and HR is under pressure
to increase the quality of service
provided to employees and to lower
the costs of providing those services.
 Free HR IT resources to focus on the
execution of organizational strategic
tasks
performance
 Simplify payroll data analysis with
optimized representation of data
 Slash time needed to access and
analyze critical payroll information
with SAP HANA-based high-speed
read access
 Increase employee productivity and
satisfaction with faster response
times to employees
Increase
productivity of users
responsible for
payroll management
Improve
Reduce
employee
satisfaction
overall costs of
payroll processing

Today
Business value for transactional analytics
on SAP HANA
* Visualizations will be delivered as part of HR renewal.
 Translation of organizational strategy
into HR metrics requires significant
effort or special expertise.
 Decisions are often based on
hunches.
 Difficult to zero in on underlying
transactions from high-level key
performance indicators.
 Time-consuming data loads in
traditional reporting tools
 Integrated and personalized cockpits
provide insight into metrics that
matter most*
performance*
 Powerful predefined workforce and
time management KPIs for managers
with the ability to navigate into details
 Embedded analytics inside business
transactions
 Prebuilt virtual data models for real-
time transactional analytics
 Simplified architecture
Increase
revenue per employee
by using analytics to
identify strategic
advantages
Optimize
Reduce
the business with
reliable real-time
HR data
time and costs of
operational
reporting

Today
Business value for operational procurement
 Missing real-time insight into
operational procurement reporting
 Inability to dynamically create
operational procurement-related
reporting in a modern user interface
 Slow and costly paper-based
processes
 High transaction costs
 Long-running transactions while
posting documents with high volume
of line items
 Frequent errors yield to maverick
spend
 New configuration options for
procurement analysis
 Modern and easy-to-consume user-
interface
 Complete visibility into end-to-end
procurement activities
 Real-time insight and easy-to-
manipulate information
 Accelerated long-lasting processing
of purchasing documents
Increase
transparency
Lower
Increase
procurement
operations cost
process
effectiveness
on SAP HANA
KPI improvements to be validated by VE

Today
Business value for contact management with interaction center
on SAP HANA
 To successfully resolve customer
issues, companies need to be able to
quickly locate the right experts or
resources within the organization,
whether those experts work inside
the contact center or elsewhere.
 Managers and supervisors lack
actionable reporting and visibility into
the workload of their teams.
 The high volume of customer records
and interactions results in increased
search times and greater difficulty
locating specific customer records.
Decrease
average handling
time
Improve
Reduce
service-level
agreement
compliance
service cost
 With the new SAP HANA-based
agent inbox, users can more easily
search for relevant experts – whether
in their own team or elsewhere in the
organization – in order to
dispatch/escalate issues to the most
suitable employee roles.
 A new interactive work distribution
dashboard provides supervisors with
actionable insights into the workload
of their teams and employees.
 Searches in the interaction center are
significantly faster, including account
searches, interaction history, and the
customer fact sheet.

Today
Preventing fraud, waste, and abuse
 Governments are accumulating more
and more records in their data
centers, but often cannot turn this
information into applicable
knowledge.
 Data is often located in various
systems that are not connected.
 Fraud detection and investigation
efficiency are poor.
 Many investigations lead to no results
(false positives).
 Fraud patterns are quickly changing.
 Seamless data integration from SAP
and non-SAP systems into SAP
Fraud Management for Public Sector
 Unleash the value of Big Data
through the power of SAP HANA in-
database algorithms
 Match number of alerts with available
investigative capacity
 Obtain transparent, real-time
information on the impacts of new
or changed strategies
 Align to new fraud patterns and
adapt quickly to changing fraud
behaviors
 Obtain better prevention and
deterrence of fraud attempts
Detect
fraud earlier to
reduce financial
loss
Improve
Prevent
the accuracy of
detection at less cost
and deter fraud
situations
With SAP Fraud
Management

© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Christian Weirich
Operations and Go-to-Market Services
Industry Business Solutions Public Services
christian.weirich@sap.com
+49 6227 7-45043

Delivering Real-Time Business Value for Public Sector

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