Value Proposition canvas- Customer needs and pains
Tim Allinson, UK Logistics Director at Dixons Retail - Developing a responsive and lead supply chain in non-food
1. Developing a responsive and lean
supply chain in non-food
DRAFT
Tuesday 16 July 2013
Tim Allinson, UK Logistics Director
2. 2
What are you going to get out of today?
What’s in it
for me?
1. A case study of how to react when volumes change
2. An electrical retailers tactical and strategic approach to
increased volumes and change in Customer demand
3. Food for thought on how to look at the end to end supply
chain
3. 3
2009
700 stores
Online 6% of sales
Distribution Centres in Newark,
Northampton & Bristol
Customer repairs in Lincoln,
Mansfield & Nottingham
Online next day cut-off for Big
Box at 3pm
2013
500 Stores
Online 20% of sales
Distribution Centre in Newark
Customer repairs in Newark
Online next day cut-off for Big
Box at 10pm
4. 4
Newark Campus 102k m3 Bristol 10k m3
Peak 2012/2013 – The Plan
Volume spikes at 141,500m3
Actual volume exceeds capacity in
Sept 2012
Volumes drops below
capacity in April 2013
6. 6
2013/2014 Volume – Home Delivery Big Box
Volume forecast to exceed
current capacity in Jul 2013
Breach of additional capacity
in Aug 2013
Volume forecast to exceed
115,000 in Dec 2013
7. 7
The Challenge - 40% increase in high cube volume
The Easy Solution – Buy or Rent a big shed
9. 9
Space
What have we got?
How can we best use it?
What do we actually need?
Product / Material Flow - End
to End supply chain
Suppliers / OEM
Constraints
Opportunities
Format / Flow
Holding / Storage
Capacity
Safety Stock
Movement
Replenishment / Volume
Frequency
Availability
Requirement
End to End Supply Chain Review
Actual volume exceeds plan as early as July 2013 Volume continues to grow beyond plan breaching site capacity in Sept 2012 Volume spikes at 141,500m3 (Approx 340,000 units) Volume drops below capacity in April 2013 but far above original plan
Increase of over 33k m3 - 30% increase Equal to 79,000 additional units of MDA