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continuum Sustaining High Performance Through Personal Resilience www.thecontinuum.co.uk firstname.lastname@example.org 0870 2411495 ambition achieved
Overview What is Personal Resilience Why now? Developing Personal Resilience Case Studies Performance & Results
continuumWhat is Personal Resilience? Ability to perform effectively under pressure Bounce back from difficult circumstances Manage our overall health & wellbeing Understand how to achieve optimum performance It is the personal challenge of striving for balance and harmonyin the key areas of our Cognition, Emotional and Physiological functioning as well as understanding and playing to the strengths of our personality. And, to be able to manage these in the context of our personal and working environments
What do you observe about yourself when you are resilient? 4
Why now? continuum Pace of change Current economic climate Greater expectations – more for less Technology Stress & burn out on the increase Effectiveness of ‘training’ Presenteeism on the increase Return on investment
Cost to the Economy 2.2 mil people suffer ill-health – considered work-related 190 million working days lost due to absence Employees average 6.5days off sick Costs economy £17 billion (2011) …… including over £2.7bn from 30.4 million days of "sickies"Source: CBI/Pfizer Absence and Workplace Health Survey.
Cost to the Economy 1 million people report sick EVERY WEEK! • 3,000 of those will remain off sick after 6 months • 2,400 of those will not work again in the next 5 years • After 6 months sickness absence, fewer than 50% will ever return to the workplace • After 2 years on Incapacity Benefit an individual is more likely to retire or die than return to workSource: Dame Carol Blacks Review: Working for a Healthier Tomorrow
Cognition The Continuum Resilience Model Personality•Sustaining Focus •Identifying our defaults•Self-belief ‘The Business Athlete’ •Understanding•Managing Perspectives Perceptions•Controlling Controllables •Working with other•Building Mental typesToughness •Getting into Flow Cognition Personality Performance Physiology Emotion Emotion Physiology •Stability and Intelligence Environment and Context •Fitness •Positive Outlook •Health •Self Regulation •Managing Energy •High Performance States •Communication Excellence •Recovery and Renewal •Dealing with Conflict •Relationship Management •Nutrition •Influencing •Building Mental Toughness •Dealing with Pressure •Personal Effectiveness •Achieving Optimum Results
Building personal resilience Csikszentmihalyi’s Flow State model
Building Emotional Resilience Emotional self awareness Brain body connections, impacts behaviour Connections between heart and brain Effects of stress on brain functioning Understanding your perceptions Belief systems, focus on success, not failure Being aware of others Understanding choice Dealing with conflict
Freeze-Frame: Cortical FacilitationThe Steps1. Write down a brief description of something in work that is a stress or an issue for you at the moment.2. Recognise the stressful feeling and write down how that issue makes you feel.3. Press the pause button.4. Shift your focus breath rhythmically In for 5 seconds, out for 5 seconds.5. Ask what would be a more efficient and effective response to the situation.6. Write down the first thoughts, words or ideas that occur to you on your worksheet
Business BenefitsFor the Individual…… An increase in confidence, self-worth and personal credibility An increase in confidence which leads to enhanced performance The development of advanced communication skills Raised self-awareness leading to a change in attitude and mind set Improved morale & motivation More engagement – less ‘presenteeism’ Greater behavioural flexibility in order to build better business relationships Developing a belief in ability and skill to influence others assertively and effectively An improved ability to manage and respond positively to pressure and stressFor the Organisation…. Reduced costs associated with ill-health, absenteeism & injury at work Retention of employees Setting the standards for new people joining the business Become an ‘employer of choice’ Decrease in short & long term sickness A consistently high performing workforce Achievement of results, turnover and profit
Measuring a Return on Investment Quantitative - KPIs - Business Measures/Results - Personal Measures/Results - Personal Resilience Questionnaire - 360 Questionnaire - Business based projects Qualitative - Coaching process - Informal feedback - Observation of changes in attitude & behaviour
112- Prison Staff at HMP – Test Results March-Sept 2008 State % that felt this Often and % that felt this Often and Most of the time Most of the time PRE-DATA POST-DATAI feel Tired 75% 27%I feel Exhausted 53% 22%I feel worried 64% 41%I feel Frustrated 63% 44%I feel it difficult to prioritise 63% 18%I am under more strain than 73% 21%usualTotal Stress Cases (GHQ12) 64% 29% Mild Stress 19% 12% Moderate Stress 18% 6% Severe Stress 27% 12% Anxiety Cases (H.A.D) 56% 18% Depression Cases 9% 6% “Our Sickness/Absence reduced by 10% over the period “ HR Manager
Investment Company – London Oct/Nov 2011 Investment deals performance improvement 4.7%
Telecomms Global Commercial Sales TeamIn September 2011, delivered Resiliency workshops to equip team asathletes to reach new Global target of £3.3b, (15% higher target thanthe previous year). On-going!