Claudia Barroso, technology and experimentation, public service delivery, SIGMA, 1 April 2021
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Portugal provides public services through various digital platforms and one-stop-shops. These include ePortugal for single point access, Citizen Shops for in-person services, and Citizen Spots for hybrid digital/in-person services. Portugal utilizes digital identity, interoperability of data, and artificial intelligence to transform public services delivery. Key programs like SIMPLEX and TicAPP collaborate with citizens and innovators. Technological infrastructure includes data integration, digital payments, and authentications. Benefits include time, cost, and environmental savings for citizens and the public sector through increased efficiency and reduced travel. Examples of digital services are address changes, vaccine alerts, and energy bill discounts through data sharing. Further innovation requires listening to stakeholders
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Claudia Barroso, technology and experimentation, public service delivery, SIGMA, 1 April 2021
- 1. PORTUGAL
- 2. WHO WE ARE ePortugal Single point of access Citizen Shops One-stop-shops Citizen Spots Hybrid Omnichannel PUBLIC SERVICE DELIVERY Digital & Mobile Identity Interoperability Data & Artificial Intelligence Web Accessibility … DIGITAL TRANSFORMATION CTIC SIMPLEX TicAPP LabX COLLABORATION & INNOVATION
- 3. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS DATA INTEGRATION 18,0M SMS MONTH (2021) 30,8M PAYMENTS EUR/MONTH (2021) 12,8M AUTHENTICATIONS YEAR 2020 2392 DATASETS DADOS.GOV.PT BENEFITS generated by iAP Since 2007 Savings Million Euros 6.160,04 M€ Citizens 70.188.787 h Environmental 469,27 Time Public Sector 408.603.845 h Neutralized Carbon Emissions (tons.) 30.081,34 Saved trees 75.083.02 CO2 Emissions saved by cutting travelling
- 4. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS CITIZEN CARD DIGITAL MOBILE KEY ID.GOV.PT DIGITAL IDENTITY
- 5. SIMPLEX PROGRAMME PARTICIPA.GOV PORTAL TECHNOLOGICAL BACKBONE – PUBLIC PARTICIPATION 40 MEASURES ON THE SPOTLIGHT (2016 & 2017) GLOBAL IMPACT Monetary savings € 170,1M Gross Value Added € 89,4M 66,5 M 82,7 M 20,8 M 8,142 K 6,302 K 0,560 K 89,4 M CITIZENS BUSINESSES PUBLIC ADMIN. Hours Saved 15,003K + DIGITAL DIGITAL PLATFORM + SEGURITY AUTENTICACAO.GOV + TRANSPARENCY/ TRUST BLOCKCHAIN + RENTABILITY OFFICIAL PLATFORM FOR PUBLIC ADMINISTRATION
- 6. TECHNOLOGICAL BACKBONE – EXAMPLES ASET CHANGE OF ADDRESS VACCINE ALERT ENTITIES INTEROPERABILITY Automatic discount on energy bill for citizens
- 7. TECHNOLOGICAL BACKBONE – WHAT’S MISSING? INVESTIGATE CONCEIVE EXPERIMENT CO-CREATION & EXPERIMENTATION Don’t assume Listen to every stakeholder Ensure human interoperability Keep trying & iterating Don’t be afraid to fail… … and you can start by failing small!
- 8. Cláudia Barroso International Relations Head of Unit Claudia.barroso@ama.pt
Notes de l'éditeur
- AMA is a public agency born in 2007, from the merge of several different entities, foreshadowing the economic recession that soon followed. Among many other responsibilities, we highlight some of the core activities of AMA in the pursuit of a more seamless, proactive, truly digital Government.
- Dados de 24 Março, 15h47m
- Dados de 24 Março, 15h47m
- Automated Social Energy Tariff: Through the interoperability platform, the Government checks if a household checks the criteria for social aid and informs energy suppliers that from that moment forward, the energy bill for a certain family will be reduced. Change fo address: All major base registries are on the Citizen Card. Once someone changes their address on the CC, the interoprability Platfrom notifies those entities fo the change automatically. Citizesn can further choose other entities to notify, such as utilities, for instance. Vaccine alert: Part of the multifunctional national health app is one’s vaccination bulletim, that informs the citizen off all the vacines taken since birth, as well as the next due dates. If a vaccine is overdue, na alert appears on the screen
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