Presentation given by Azerbaijan at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.
The document is a project proposal for an online voting system. It includes sections on background and motivation, problems with current voting systems, aims and objectives of the proposed system, proposed solution details, resource requirements, and project planning. The proposed system would allow voters to cast votes online through a web-based system for more convenient and transparent voting. It outlines technologies and frameworks that could be used to develop the system, including PHP, MySQL, Bootstrap, and XAMPP server.
The document outlines ClickAway's expansion plan to grow its online yellow pages business. It proposes expanding operations from Delhi NCR to 10 major cities in India by 2020. Immediate revenue sources like lead generation fees and promoted ads would be implemented first. Medium-term sources like listing fees and data analytics would follow. By fully implementing the revenue models, total revenue could reach Rs. 760 crore by 2020, growing exponentially as the user base expands into new cities. Key assumptions include a starting base of 18,000 service providers and 22% annual growth rate.
The document discusses Pimpri Chinchwad Municipal Corporation's (PCMC) implementation of various ICT initiatives including an e-tendering system, health care management system, and online octroi facility. The e-tendering system allows contractors to submit tenders, documents, EMDs, and fees online, increasing transparency and efficiency. Over 830 bids have been submitted online collecting over Rs. 2,231.95 lakhs in fees. The health care management system aims to improve citizen services and transparency in the health sector. The online octroi facility allows for online payment of taxes, reducing processing time.
Scope definition of ticketing automation bangladeshShakil Mahmood
The document provides an overview of the scope for a ticketing automation system in Bangladesh. It discusses objectives to create a central portal for booking bus tickets across Bangladesh. It describes the existing manual ticketing system and opportunities to improve the user experience with features like seat selection and payment options. A feasibility analysis finds the project technically, economically, socially and timely feasible. It provides timelines and estimates the system will become profitable within two years. Future enhancements are planned like mobile apps and an improved interface.
The document discusses Amravati Municipal Corporation's implementation of an Automated Building Plan Approval System (AutoDCR) to streamline its building plan scrutiny and approval process. AutoDCR automates the drawing review process, accurately checking drawings against development rules. It generates compliance reports instantly. AutoDCR also automates file workflows and enables online proposal submission and status tracking. This has led to more efficient processing, accountability, and improved services for applicants and citizens while increasing the revenue of AMC's building permission department.
This document discusses service blueprint and fishbone models for railway services. It begins by defining a service blueprint as a map that accurately portrays the steps involved in providing a service. It then outlines the key components of a service blueprint including customer actions, onstage employee actions, backstage employee actions, and support processes. The document provides examples of how service blueprints can be used in areas like new service development, service recovery, and more. It also describes how to build a service blueprint in 5 steps. Finally, the document includes examples of service blueprints and a fishbone model applied to specific processes within a railway system.
The document is a project proposal for an online voting system. It includes sections on background and motivation, problems with current voting systems, aims and objectives of the proposed system, proposed solution details, resource requirements, and project planning. The proposed system would allow voters to cast votes online through a web-based system for more convenient and transparent voting. It outlines technologies and frameworks that could be used to develop the system, including PHP, MySQL, Bootstrap, and XAMPP server.
The document outlines ClickAway's expansion plan to grow its online yellow pages business. It proposes expanding operations from Delhi NCR to 10 major cities in India by 2020. Immediate revenue sources like lead generation fees and promoted ads would be implemented first. Medium-term sources like listing fees and data analytics would follow. By fully implementing the revenue models, total revenue could reach Rs. 760 crore by 2020, growing exponentially as the user base expands into new cities. Key assumptions include a starting base of 18,000 service providers and 22% annual growth rate.
The document discusses Pimpri Chinchwad Municipal Corporation's (PCMC) implementation of various ICT initiatives including an e-tendering system, health care management system, and online octroi facility. The e-tendering system allows contractors to submit tenders, documents, EMDs, and fees online, increasing transparency and efficiency. Over 830 bids have been submitted online collecting over Rs. 2,231.95 lakhs in fees. The health care management system aims to improve citizen services and transparency in the health sector. The online octroi facility allows for online payment of taxes, reducing processing time.
Scope definition of ticketing automation bangladeshShakil Mahmood
The document provides an overview of the scope for a ticketing automation system in Bangladesh. It discusses objectives to create a central portal for booking bus tickets across Bangladesh. It describes the existing manual ticketing system and opportunities to improve the user experience with features like seat selection and payment options. A feasibility analysis finds the project technically, economically, socially and timely feasible. It provides timelines and estimates the system will become profitable within two years. Future enhancements are planned like mobile apps and an improved interface.
The document discusses Amravati Municipal Corporation's implementation of an Automated Building Plan Approval System (AutoDCR) to streamline its building plan scrutiny and approval process. AutoDCR automates the drawing review process, accurately checking drawings against development rules. It generates compliance reports instantly. AutoDCR also automates file workflows and enables online proposal submission and status tracking. This has led to more efficient processing, accountability, and improved services for applicants and citizens while increasing the revenue of AMC's building permission department.
This document discusses service blueprint and fishbone models for railway services. It begins by defining a service blueprint as a map that accurately portrays the steps involved in providing a service. It then outlines the key components of a service blueprint including customer actions, onstage employee actions, backstage employee actions, and support processes. The document provides examples of how service blueprints can be used in areas like new service development, service recovery, and more. It also describes how to build a service blueprint in 5 steps. Finally, the document includes examples of service blueprints and a fishbone model applied to specific processes within a railway system.
The document proposes building an Android-based local train ticketing system that allows users to register accounts and book tickets from their Android devices when within WiFi range of a server at a train station. The system calculates fares based on station distance and deducts the amount from the user's account. It aims to provide a convenient, time-saving, and environmentally friendly ticketing option with features ensuring security, accuracy, reliability, and feasibility. Design documents include use case diagrams, activity diagrams, class diagrams, and UI designs for the proposed system. The outcome would allow users to reserve and cancel seats, view station and train information, and search for trains between locations.
Automatic fare collection system for transit.pptxDevarshiTrivedi5
An automated fare collection (AFC) system automates ticketing and fare payment on public transportation networks. The presented system aims to provide a secure, efficient, and convenient payment method for passengers while helping operators optimize services and improve the passenger experience. It eliminates manual ticketing and reduces fraud and errors compared to traditional systems. The architecture of the presented AFC system includes use case diagrams, activity diagrams, and flowcharts showing how users can login, manage roles and access, and view transaction and schedule masters. Screenshots demonstrate features like user and role management, transaction types, and integrated payment. Future integration with RFID cards and mobile devices could allow automatic fare deduction based on travel duration.
IoT can be complex and confusing with many definitions often perceived by enterprises. But it's not a futuristic trend because it's already happening and we can start small with existing 'things'.
The Internet of Things powers a new era of innovation that opens new opportunities to re-imagine the future of our city, so city leaders can more proactively address city priorities such as reducing energy consumption, improving public safety, and nurturing innovation and growth.
This document is a project report for a Radio Cab Navigation System created by students Sujit Shelar, Shivraj Telangi, and Sanmeet Bamane at KIT College of Engineering, Kolhapur under the guidance of Mr. Patil T.B. The report includes an introduction describing the system, literature review of existing and proposed systems, requirement specifications for the user interfaces and hardware/software requirements, and system design diagrams including entity relationship diagrams, data flow diagrams, class diagrams, sequence diagrams, use case diagrams, and state chart diagrams. The proposed system will use an Android application to allow customers to book taxis, track their locations, and allow drivers to accept orders.
IRJET - Digital KYC with Auto Form FillingIRJET Journal
This document describes a system for digital KYC verification and automated form filling. The system extracts key information from identity documents using optical character recognition. It stores this in user profiles. When a user needs to fill out a form, the system automatically populates it with the stored information from their profile, eliminating manual form filling. This streamlines the KYC process and makes it paperless and more efficient. The system was created to reduce human errors and make compliance and record keeping easier for organizations.
IRJET- Face Recognition System with HOG in ATMSIRJET Journal
The document describes a proposed face recognition system for ATMs using Histogram of Gradients (HOG) to improve security and user experience. It discusses how current ATM security relies on PIN codes, which are vulnerable to hacking. The proposed system would allow customers to register facial photos and withdraw cash by having their face recognized by ATMs equipped with cameras. It describes the HOG algorithm for facial feature extraction and recognition. If a customer's face matches their registered photo, the transaction would proceed, improving authentication security over PIN codes alone.
The eCommerce Purchase Path Team has requested existing user data and additional user research on the checkout Payment
Methods webpage, specifically focusing on Promotion Codes and ScoreCard Reward Certificates.
IRCTC is a website that allows users to book train tickets online
It removes the pain of physical reservations with a trusty yet cluttered user interface
My role was to research, interview users and redesign the UI to enhance the user experience by making it simple for existing and future users
MM Binus Design thinking Business Project PresentationBayu Putra
Easy Parking is a proposed smart parking system that uses sensors and software to help drivers quickly find available parking spots. The system guides drivers to empty spaces through a mobile app or kiosk, reducing time spent searching. It also lowers operating costs for parking facilities by reducing the need for manual labor. The founders believe the system could solve parking issues in crowded cities and generate revenue through installation contracts with malls and offices. A business plan outlines goals to implement the system at three buildings in the first year and expand to 46 buildings by 2017.
This document describes a mobile application that allows banking users to locate the nearest ATM based on their search criteria. The application uses the device's GPS to find the user's location and displays nearby ATMs on a map. It provides distances and directions to each ATM. The application was designed using standard MVC architecture and utilizes Google Maps and APIs to retrieve location data and display ATM locations and directions on a map.
IRJET- Computerized Vehicle Number Plate Recognition and Fine GenerationIRJET Journal
1) The document describes a computerized vehicle number plate recognition and fine generation system. The system uses image processing techniques to detect vehicle number plates from images, recognize the characters, and match the plate to a database to issue fines.
2) The system works in two modules - the first uses edge detection and optical character recognition to identify the plate and characters from an image captured using an Android app. The second module matches the plate to a database and sends a fine message via SMS if a match is found.
3) The system aims to automate the manual process of issuing vehicle fines to reduce errors and effort. It could help address parking issues by efficiently fining vehicles parked in no-parking zones through digital
The Public Service Hall in Georgia provides consolidated access to over 400 public and private services through a single front office. It aims to streamline service delivery and improve the customer experience. On average, it serves 20,000 customers per day with an average waiting time of 7 minutes and service delivery time of 7 minutes. It employs innovative approaches like public-private partnerships, online services, and mobile identification to continuously improve processes based on customer feedback. International evaluations have recognized it for achieving high levels of efficiency, customer satisfaction, and acting as a model for public service reform.
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
IRJET- Secure Voting System using Aadhar and BiometricsIRJET Journal
This document proposes a secure voting system using Aadhar card authentication and biometrics to address issues with the current Indian voting system. The proposed system provides three-tier security - scanning the QR code on the Aadhar card, fingerprint authentication, and face recognition verified against an existing database. This allows a person to cast their vote using the nearest voting booth regardless of their registered constituency. The system architecture uses a microcontroller, fingerprint sensor, Wi-Fi module, and connects to a server running on Java. It implements fingerprint matching and face recognition using PCA for authentication before allowing vote casting.
This document describes a project report on an online voting system submitted by three students - G. Poojitha, Ch. Sridham, and Imtiyaz Ahmad Wani - to JNTU Hyderabad in partial fulfillment of the requirements for a Bachelor of Technology degree. The report includes an introduction to the project, background on existing voting systems and their drawbacks, a proposed online voting system app, design requirements, results and performance analysis, advantages, and future scope. It is certified by their project guide Ms. G. Srividya and department head Dr. S. Siva Skanda.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
The document summarizes SoftTech's AutoDCR software product for building plan scrutiny and approval. AutoDCR automates the building plan approval process, accelerating scrutiny and enabling collaboration between stakeholders. It checks building plans for compliance with development rules, calculates fees, and issues approval certificates digitally. AutoDCR has been implemented in over 35 urban development authorities in India to bring transparency and efficiency to building plan approvals.
Presentation given by Ukraine at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Moldova at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Contenu connexe
Similaire à PPT - SIGMA-GIZ Academies - Topic 4 - Azerbaijan - Public Service Design.pdf
The document proposes building an Android-based local train ticketing system that allows users to register accounts and book tickets from their Android devices when within WiFi range of a server at a train station. The system calculates fares based on station distance and deducts the amount from the user's account. It aims to provide a convenient, time-saving, and environmentally friendly ticketing option with features ensuring security, accuracy, reliability, and feasibility. Design documents include use case diagrams, activity diagrams, class diagrams, and UI designs for the proposed system. The outcome would allow users to reserve and cancel seats, view station and train information, and search for trains between locations.
Automatic fare collection system for transit.pptxDevarshiTrivedi5
An automated fare collection (AFC) system automates ticketing and fare payment on public transportation networks. The presented system aims to provide a secure, efficient, and convenient payment method for passengers while helping operators optimize services and improve the passenger experience. It eliminates manual ticketing and reduces fraud and errors compared to traditional systems. The architecture of the presented AFC system includes use case diagrams, activity diagrams, and flowcharts showing how users can login, manage roles and access, and view transaction and schedule masters. Screenshots demonstrate features like user and role management, transaction types, and integrated payment. Future integration with RFID cards and mobile devices could allow automatic fare deduction based on travel duration.
IoT can be complex and confusing with many definitions often perceived by enterprises. But it's not a futuristic trend because it's already happening and we can start small with existing 'things'.
The Internet of Things powers a new era of innovation that opens new opportunities to re-imagine the future of our city, so city leaders can more proactively address city priorities such as reducing energy consumption, improving public safety, and nurturing innovation and growth.
This document is a project report for a Radio Cab Navigation System created by students Sujit Shelar, Shivraj Telangi, and Sanmeet Bamane at KIT College of Engineering, Kolhapur under the guidance of Mr. Patil T.B. The report includes an introduction describing the system, literature review of existing and proposed systems, requirement specifications for the user interfaces and hardware/software requirements, and system design diagrams including entity relationship diagrams, data flow diagrams, class diagrams, sequence diagrams, use case diagrams, and state chart diagrams. The proposed system will use an Android application to allow customers to book taxis, track their locations, and allow drivers to accept orders.
IRJET - Digital KYC with Auto Form FillingIRJET Journal
This document describes a system for digital KYC verification and automated form filling. The system extracts key information from identity documents using optical character recognition. It stores this in user profiles. When a user needs to fill out a form, the system automatically populates it with the stored information from their profile, eliminating manual form filling. This streamlines the KYC process and makes it paperless and more efficient. The system was created to reduce human errors and make compliance and record keeping easier for organizations.
IRJET- Face Recognition System with HOG in ATMSIRJET Journal
The document describes a proposed face recognition system for ATMs using Histogram of Gradients (HOG) to improve security and user experience. It discusses how current ATM security relies on PIN codes, which are vulnerable to hacking. The proposed system would allow customers to register facial photos and withdraw cash by having their face recognized by ATMs equipped with cameras. It describes the HOG algorithm for facial feature extraction and recognition. If a customer's face matches their registered photo, the transaction would proceed, improving authentication security over PIN codes alone.
The eCommerce Purchase Path Team has requested existing user data and additional user research on the checkout Payment
Methods webpage, specifically focusing on Promotion Codes and ScoreCard Reward Certificates.
IRCTC is a website that allows users to book train tickets online
It removes the pain of physical reservations with a trusty yet cluttered user interface
My role was to research, interview users and redesign the UI to enhance the user experience by making it simple for existing and future users
MM Binus Design thinking Business Project PresentationBayu Putra
Easy Parking is a proposed smart parking system that uses sensors and software to help drivers quickly find available parking spots. The system guides drivers to empty spaces through a mobile app or kiosk, reducing time spent searching. It also lowers operating costs for parking facilities by reducing the need for manual labor. The founders believe the system could solve parking issues in crowded cities and generate revenue through installation contracts with malls and offices. A business plan outlines goals to implement the system at three buildings in the first year and expand to 46 buildings by 2017.
This document describes a mobile application that allows banking users to locate the nearest ATM based on their search criteria. The application uses the device's GPS to find the user's location and displays nearby ATMs on a map. It provides distances and directions to each ATM. The application was designed using standard MVC architecture and utilizes Google Maps and APIs to retrieve location data and display ATM locations and directions on a map.
IRJET- Computerized Vehicle Number Plate Recognition and Fine GenerationIRJET Journal
1) The document describes a computerized vehicle number plate recognition and fine generation system. The system uses image processing techniques to detect vehicle number plates from images, recognize the characters, and match the plate to a database to issue fines.
2) The system works in two modules - the first uses edge detection and optical character recognition to identify the plate and characters from an image captured using an Android app. The second module matches the plate to a database and sends a fine message via SMS if a match is found.
3) The system aims to automate the manual process of issuing vehicle fines to reduce errors and effort. It could help address parking issues by efficiently fining vehicles parked in no-parking zones through digital
The Public Service Hall in Georgia provides consolidated access to over 400 public and private services through a single front office. It aims to streamline service delivery and improve the customer experience. On average, it serves 20,000 customers per day with an average waiting time of 7 minutes and service delivery time of 7 minutes. It employs innovative approaches like public-private partnerships, online services, and mobile identification to continuously improve processes based on customer feedback. International evaluations have recognized it for achieving high levels of efficiency, customer satisfaction, and acting as a model for public service reform.
The Public Service Hall in Georgia provides consolidated access to hundreds of public and private services through a single front office. It has established efficient service delivery processes that allow most services to be completed within 5 minutes. The Hall engages citizens for feedback and has improved services for accessibility based on user input. International evaluations have recognized it for delivering high quality, reliable public services with high customer satisfaction.
IRJET- Secure Voting System using Aadhar and BiometricsIRJET Journal
This document proposes a secure voting system using Aadhar card authentication and biometrics to address issues with the current Indian voting system. The proposed system provides three-tier security - scanning the QR code on the Aadhar card, fingerprint authentication, and face recognition verified against an existing database. This allows a person to cast their vote using the nearest voting booth regardless of their registered constituency. The system architecture uses a microcontroller, fingerprint sensor, Wi-Fi module, and connects to a server running on Java. It implements fingerprint matching and face recognition using PCA for authentication before allowing vote casting.
This document describes a project report on an online voting system submitted by three students - G. Poojitha, Ch. Sridham, and Imtiyaz Ahmad Wani - to JNTU Hyderabad in partial fulfillment of the requirements for a Bachelor of Technology degree. The report includes an introduction to the project, background on existing voting systems and their drawbacks, a proposed online voting system app, design requirements, results and performance analysis, advantages, and future scope. It is certified by their project guide Ms. G. Srividya and department head Dr. S. Siva Skanda.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
The document summarizes SoftTech's AutoDCR software product for building plan scrutiny and approval. AutoDCR automates the building plan approval process, accelerating scrutiny and enabling collaboration between stakeholders. It checks building plans for compliance with development rules, calculates fees, and issues approval certificates digitally. AutoDCR has been implemented in over 35 urban development authorities in India to bring transparency and efficiency to building plan approvals.
Similaire à PPT - SIGMA-GIZ Academies - Topic 4 - Azerbaijan - Public Service Design.pdf (20)
Presentation given by Ukraine at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Moldova at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Armenia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Montenegro at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by SIGMA at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Photo gallery from Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Montenegro at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Montenegro at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Georgia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by SIGMA at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by the Republic of Slovenia Ministry of Higher Education at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by ReSPA at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Bosnia and Herzegovina at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Montenegro at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by the Republic of North Macedonia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Ukraine at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given by Serbia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Presentation given at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
Omnichannel management, presentation given by Willem Pieterson. SIGMA Webinar series on service design and delivery in the Western Balkan region in 2023. Topic 3: Omni and Multi-channel service design and delivery.
The document discusses Montenegro's electronic health system and ezdravlje.me platform. It provides information on the country's Integral Information System of Healthcare which connects various health institutions. It also details the numbers involved in development including 13 information systems, 3000 computers, and 5000 users. Furthermore, it outlines 10 electronic services available on the ezdravlje.me platform including eScheduling, ePrescription, eReport.lab, and ePharmacy. The summary concludes by mentioning plans for an eRecord service to provide a good basis of patient data in Montenegro's health information system.
Plus de Support for Improvement in Governance and Management SIGMA (20)
UN WOD 2024 will take us on a journey of discovery through the ocean's vastness, tapping into the wisdom and expertise of global policy-makers, scientists, managers, thought leaders, and artists to awaken new depths of understanding, compassion, collaboration and commitment for the ocean and all it sustains. The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
karnataka housing board schemes . all schemesnarinav14
The Karnataka government, along with the central government’s Pradhan Mantri Awas Yojana (PMAY), offers various housing schemes to cater to the diverse needs of citizens across the state. This article provides a comprehensive overview of the major housing schemes available in the Karnataka housing board for both urban and rural areas in 2024.
The Antyodaya Saral Haryana Portal is a pioneering initiative by the Government of Haryana aimed at providing citizens with seamless access to a wide range of government services
AHMR is an interdisciplinary peer-reviewed online journal created to encourage and facilitate the study of all aspects (socio-economic, political, legislative and developmental) of Human Mobility in Africa. Through the publication of original research, policy discussions and evidence research papers AHMR provides a comprehensive forum devoted exclusively to the analysis of contemporaneous trends, migration patterns and some of the most important migration-related issues.
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
In this report we show that the realities and challenges of life and migration in this region and in Zambia need to be better understood for support to be strengthened and tuned to meet the specific needs of young people on the move. This includes understanding the role of state and non-state stakeholders, the impact of laws and policies and, critically, the experiences of the young people themselves. We provide recommendations for immediate action, recommendations for programming to support young people on the move in the two towns that would reduce risk for young people in this area, and recommendations for longer term policy advocacy.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
3. Simplification and improvement of
public services
Applying design thinking
to the services and
redesign
Setting standards
Areas of activity of the public service
design direction
3
18. Universal operator is the process of implementation of several public services by one employee
This includes the submission of ready
documents to the person applying
through the universal operator, their legal
representative, or a person authorized
under a power of attorney.
Azerbaijan Experience
Universal
operator
59 SERVICES
26. Operator statistics
Sum Served
Not
approach
ed
Rejecte
d
Operator 01 9:56:23 10:01:53 19:58:16 03:13:41 00:05:14 37 36 1 0 39
Operator 02 10:01:05 09:48:07 19:49:12 05:38:10 00:08:15 41 37 4 0 38
Operator 03 9:57:10 09:59:00 19:56:10 04:51:25 00:06:47 43 43 0 0 24
Operator 04 9:56:58 10:02:40 19:59:38 05:45:14 00:09:35 36 34 2 0 19
Baku "ASAN service" center №2
Statistics for Service windows and serving operators
Operators
Log in
time
Working
time
Log out
time
Service
time
Average
service
time
Result of the service
Number of
document
28. 28
38 35 1 2 31 10:00 18:13 18:15 1:37 02:05:02 00:04:48
192 182 6 4 175 10:00 19:08 19:22 2:23 13:45:53 00:06:50
583 531 50 2 518 10:00 19:31 20:02 7:46 33:46:01 00:11:21
Name of service
Baku "ASAN service" center №2
Statistics of type of services
Issuance and renewal of
identity cards 00:03:48
Issuance and renewal of
passport of citizen 00:04:26
Renewal of driving licenses 00:03:23
Average
time per
ticket
Total
Total
service
time
Average
service
time
Number of applies Number
of
docume
nt
First time
applicant
Last time
applicant
Last
served
time
Average
waiting
time
(minute)
Service time
Served
Not
approach
ed
Reject
ed
Service statistics
33. On our website, open, updated
interactive statistics are available
for everyone. The most requested
services, demographic statistics,
and indicators for centers are
reflected here.