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WE LIKE TO FEEL
    THINGS
WE LIKE TO BE SEEN
WE GIVE TO THOSE
 WE CARE ABOUT
Source, Social Flow:
http://blog.socialflow.com/post/7120244932/data-viz-
kony2012-see-how-invisible-networks-helped-a-campaign-
capture-the-worlds-attention
WE ONLY DO
WHAT WE WANT TO
1. Will this action
make the user feel
something?
2. Will this person care
about what I’m saying
or who I’m saving?

If not, will this make
them care?
3. Is this action
giving the user
something they
really want?
4. How does this action “see” the
user?
  • Solicit their opinion
  • Validate something that
    they’ve done
  • Refer to them personally
  • Respond to something they
    care about
5. Is this action
about us or them?
FIGHT FOR THE USER
Social Media Strategy: The Fundamentals

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