Twitter is a free microblogging platform that allows users to share content, ideas, and data in updates of 140 characters or less. Using Twitter can help businesses build connections, increase brand awareness, and further relationships with customers by voicing opinions and finding answers in real time. The document provides guidance on setting up a Twitter profile, finding people to follow, composing tweets using hashtags and mentions, and tools for updating across social networks.

1. Listen. Share. Connect.

7. Twitter Home What are the tweeps you follow saying? Update here Search for a topic here You Your Direct Messages & Mentions

12. You can Mention (@), Unfollow , Block or Report any Twitter user.