Skills for Implementing Effective BPM By Sanjay Gupta Chief Architect Shared Services Forum

1. People

2. Change Management
Executive Commitment
Leadership Buy-in
Staff Buy-in
Process
Technology

3. Key Competencies
 Demonstrating
Personal Excellence
 Driving Extraordinary
Performance
 Coaching and
Developing Leaders
 Accepting and
Enabling Change
 Building Better
Relationships
 Enhancing Business
Acumen

4. Resources
 Hire the right talent
mix to match the
vision
 Enhance effectiveness
through trainings
 Build Career Planning
for team
 Prepare for
Rebadging/
Redeployment

5. Changing the Culture
 Documentation
 Process
Improvement
 Sharing Right
Things
 Reward Identifying
Control Issues &
Enhancements
 Focus on
Performance

6. Training & Development
 Functional, Process,
System & Business Skills
 Control & Metrics
 Leadership Basics
 Service & Customer
Orientation
 Approach -10:20:30:40
for people development