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Ch01 slides
1.
Technical communication
has two meanings: • the process of making and sharing technical information in the workplace • a set of applications—the documents you write and the presentations you deliver Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 1
2.
You have three
roles as a communicator: • the writer of a document • a member of a project team • an information resource for others Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 2
3.
Technical communication
affects your career: • Companies say communication skills are important. • Strong communication skills make you a more valuable employee. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 3
4.
Technical communication
has six main characteristics: • It addresses particular readers. • It helps readers solve problems. • It reflects the organization’s goals and culture. • It is produced collaboratively. • It uses design to increase readability. • It consists of words or images or both. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 4
5.
Communicators use design
features to accomplish three basic purposes: • to make the document look attractive and professional • to help readers navigate the document • to help readers understand the document Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 5
6.
Images help the
writer perform five main functions: • to make the document more interesting and appealing • to communicate and reinforce difficult concepts • to communicate instructions and descriptions of objects and processes • to communicate large amounts of quantifiable data • to communicate with nonnative speakers Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 6
7.
An example of
technical communication Source: U.S. Department of Agriculture, 2005 <www.mypyramid.gov/downloads/sp-MiniPoster.pdf>. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 7
8.
An example of
technical communication Source: Sage Software, 2009 <http://download.act.com/act2010/ docs/act_usability_and_productivit y_whitepaper.pdf>. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 8
9.
An example of
technical communication Source: Marathon Technologies, 2010 <www.marathon1.c om/why_marathon_ video.html>. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 9
10.
There are eight
measures of excellence in technical communication: • honesty • clarity • accuracy • comprehensiveness • accessibility • conciseness • professional appearance • correctness Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 10
11.
You must communicate
honestly for three reasons: • It is the right thing to do. • If you are dishonest, readers can get hurt. • If you are dishonest, you and your organization could face serious legal charges. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 11
12.
Technical communication
must be clear for two reasons: • Unclear technical communication can be dangerous. • Unclear technical communication is expensive. Chapter 1. Introduction to Technical Communication © 2012 by Bedford/St. Martin's 12
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