4. Corporate Overview
Value Proposition
Clients choose SVAM for the trust we engender, the results we achieve, our
commitment to their success, and the experience we create by the way we work with
them.
We enable our clients to leverage technology for business excellence by providing :
Creative solutions at an optimal cost of ownership
Experience in getting the best value from technology investments
Talented people, proven processes, and the right technology
The ability to scale while retaining client flexibility
Our teams leverage innovative thinking, a systematic approach, and disciplined
deployment to deliver superior returns on technology investments.
5. Corporate Overview
Our People
Their know-how covers a wide range of specialties:
Technology
Application Development and Maintenance
Infrastructure Management
Processes
Database Administration
Quality Assurance
People
Mainframe Optimization
Collaboration
Business Analytics
We Achieve Results by Investing in Our People, Processes and Technology
6. Corporate Overview
Processes
CMMi Level 3
Technology
ISO 9001-2000
Project Management methodology adaptable to specific
People
customer environment
Process
We Achieve Results by Investing in Our People, Processes and Technology
7. Corporate Overview
Technology
Experience with mobile and cloud-based solutions
Process
Deep expertise in .NET and Java platforms
Base of developers for a wide range of technologies
People
Local facilities for developers supporting common
technology platforms
Technology
Off-shore infrastructure in New Delhi, India, and Cd.
Victoria, Mexico
We Achieve Results by Investing in Our People, Processes and Technology
8. Corporate Overview
We Have a Proven Track Record Across Most Technologies
Operating System
Operating Systems
Windows
Platform Linux/ Unix/ AIX Databases
Platforms MVS/ ESA, OS/390 Databases
.NET SQL Server
J2EE Oracle
Open Source DB2/ UDB
Languages Packages
Languages Packages
C++, C#, JavaScript SharePoint, SAP
VB, VB.NET FileNet, Vignette
Cobol, PER Tech Components Saperion, PeopleSoft
Tech Components
Apache, Cold Fusion
WebLogic, WebSphere
PHP, MySQL, Python
10. Corporate Overview
Global Presence
United States Mexico India
• Professional • Global Development • Global Development
Services Centre Centre
• Recruitment • IT Solutions (Near Shore) • IT Solutions (Off Shore)
• IT Solutions • Centre of Excellence for • Staff Augmentation
Microsoft Technologies Services (Off Shore)
11. Corporate Overview
Global Development Center – India
NorthShore Technologies Pvt. Ltd., incorporated in 1999. Part of SVAM group of companies
Software Operations started in India in 2006.
Registered STP with Ministry Of Information Technology and member of NASSCOM
Providing offshore development services and back office facilities to SVAM and its clients
State of Art Facilities at a Software Export Zone in NOIDA – eastern suburb of New Delhi
24 by 7 Operations ;
• Regular technical team shift from 12:30PM to 9:30PM
• Back office consulting team from 7PM to 4AM India time (sync with EST)
An ISO 9001: 2000 certified CMMi Level 3 certified; targeting CMMi Level 4 by May 2012
24X7 power backup facility with Fiber Optic based broadband internet connectivity
12. Corporate Overview
Global Development Center – Mexico
SVAM Internationale De Mexico, incorporated in 2009. Part of SVAM group of companies
Software Operations started in Mexico in 2009.
Providing near-shore development services, product engineering services and back office
facilities to SVAM and its clients
State of Art Facilities at a Software Export Zone in Victoria, Tamaulipas in North Eastern Mexico
Regular shift from 8:30 AM to 5:30 PM CST
MoProSoft Level 2 certified.
24X7 power backup facility with Fiber Optic based broadband internet connectivity
13. Corporate Overview
Correct ShoreSM Model
SVAM Correct ShoreSM delivery model delivers all the benefits
and advantages of Global delivery models. Our blended team
approach is relevant across many types of engagements. The
project team leadership works on-site with the client team Client Company
Client‟s Project Manager
throughout the engagement.
As appropriate, the offsite/offshore team may travel to the
SVAM ONSITE (US)
client‟s location to kick off the project, then return to their
development center while maintaining the lines of Project Manager Technical Architect
communication and relationships built while onsite. This • Customer Communication
• Project Management
creates both a high-touch and high-tech project experience. • Requirement Management
• Risk Management
With development centers in New York, Delhi, and Victoria, • High Level Design
• Acceptance testing
Mexico; SVAM can offer clients cost effective solutions through
a blend of engagement models:
• On-site SVAM NEAR SHORE (Mexico) SVAM OFF SHORE (India)
• Off-Site • Detail Design • Detail Design
• Off-site + Off-shore • Development • Development
• Documentation • Documentation
• On-site + Off-site + Off-shore • Testing • Testing
• On-site + Off-site + Off-shore + Near-shore
15. Services Offered
We provide business solutions, software development, project management, quality
assurance, staffing solutions, and managed services:
Collaboration
Business Intelligence
Enterprise Resource Planning (ERP)
Managed Services
• Applications Development and Maintenance
• Infrastructure Management
• Data Base Administration
Professional Services
Products
16. Services Offered - Collaboration
• New Application development
• Migration from older version to a newer version for e.g.
converting applications from MOSS 2007 to SP2010, etc.
• Migration from Lotus Notes to MOSS 2007 to SP2010, etc.
• SharePoint Governance
17. Services Offered - Collaboration
New Application development
Migration to MS Exchange
Migration to MOSS 2007 or SharePoint 2010
18. Services Offered – Business Intelligence
Platform Independent
Focus on Analytics and Reports
Integration with Business Process Management (BPM)
Integrate BI + BPM + SP 2010
19. Services Offered – ERP
SVAM has been providing Enterprise Resource Planning (ERP) solutions to its clients for a
decade by integrating business management practice and Information technology. We integrate
internal and external management information throughout the organization.
SVAM has experience working with major ERP systems supported by technologies such as
20. Services Offered – Managed Services
Overview
Managed Services principles apply across industries:
• Lower costs by tapping less-costly talent pools
• Access to best-of-breed functionality that may otherwise not be affordable.
• Your organization can concentrate on core competencies.
• We will ensure that you are making optimal use of the service to
which you are subscribing.
•Off-load routine, yet vital, IT functions so you can concentrate on the business.
•Extend your business, providing proactive services that help prevent problems, and fix
them quickly and effectively when they do.
21. Services Offered – Managed Services
Application Development & Maintenance
Production Support Small-scale Enhancements
• Performance Monitoring • Release Management
• Document Support • User Requests
• Patches • Application Advice
• User Testing
Service Management
Application Maintenance
• Client Support
• Break/Fix • Change Management
• Level 2 Help Desk • Service Reporting
• Problem Management
22. Services Offered – Managed Services
Remote Infrastructure Management
Alerts Add - On Services
• Remote monitoring of networks, systems and applications • Troubleshooting & Repair
• 24x7x365 fault, performance and security alerts • Virus & spyware issues including OS
• Monthly reporting by email • Network assessment & design
• Security assessment & design
Resolution • Software support
• Data migration
• 24x7x365 remote resolution • Data storage & backup
• Service desk access with named escalation manager • Installation
• Monthly on-site support hour credits
• Annual planning session and assessment
Management
• End user support
• Patch management
• Vulnerability scanning
• Asset tracking
• SQL and Microsoft® Exchange support
• Quarterly planning
24. Services Offered – Products
ProTrackPlus Offers Decision support system & performance tracking
to the economic development organizations (EDOs) by analyzing
internal, structured data & business processes.
It manages workflow, ensures feedback, enables tracking of multiple
projects by the stakeholders and enhances team collaboration at the
work place to achieve common business goals
The Enterprise Management Portal (EMP) is a gateway to the
Management System that helps an organization work. To enable the
entire organization to align with its core context and to collaborate at
all levels and to:
• facilitate internal and external communications,
• open access to all resources
• automate business processes
• report current performance against committed goals
27. Representative Projects – Public Sector
The DEP commissioned a program to equip every water meter in the City of New York with an active RFID
device to enable automated meter reading. The program was essential not only to improve service levels
and the efficiency of operations. The data is needed to help plan water capacity and distribution models
for a city population expected to grow by as many as one million people in the next ten years.
Challenge
DEP had contracted with a large government contractor to build the city-wide wireless network for reading
the devices, RFID and meter manufacturers, and several installation contractors to deploy the devices
throughout the city. But there was no unifying way to coordinate all the players who had to integrate
activities to meet an aggressive schedule.
SVAM’s Solution
SVAM designed and built an application called MITS that allowed the contractors to plan and execute their
activities in a coordinated way. The system was built on Microsoft‟s .NET framework to integrate into
DEP‟s architecture. The project made use of an agile approach to accommodate an aggressive schedule,
with concept to delivery taking just five months.
Results
By addressing systemic inefficiencies, MITS is helping to improve process complexity and delays that the
City Comptroller‟s office estimated to cost $24M, with recurring benefits for billing, payment, and cash flow
expected to grow into the future.
28. Representative Projects – Public Sector
Bureau of Consumer Services
Customer Support
Complaint Management
Water Conservation Program
Rebate Program
ERP Deployment
Student Administration
Campus Solutions
Human Resource Management
29. Representative Projects – Public Sector
Administration for Children’s Services (ACS)
System Management Services for mission critical computer applications
Department of Citywide Administrative Services (DCAS)
Adabas/Natural business application development, TSO/SPF and IBM ZOS JCL in
development of complex test plans.
Department of Education (DOE)
.NET services for web based transactional systems to perform application development,
maintenance and production services
Dept. of Information Technology and Telecommunications (DoITT)
Network and System Administrator Specialists to support DoITT datacenters
Human Resources Administration (HRA)
Business Services for a Data Warehousing Project
Housing Authority (NYCHA)
LAN support services
30. Representative Projects – Public Sector
Nassau County OOCD is the overall administrator for the Department of Housing and Urban Development
Community Development Block Grant (CDBG), HOME Investment Partnership (HOME), and Emergency
Shelter Grant (ESG) Programs for the Nassau Urban County Consortium. These programs are federally
funded programs & involves huge amount of documentation (per case) & relatively its tracking.
Challenge
The major challenges in this engagement were:-
Dynamic Workflows
Security
Powerful Search Capabilities & Online Document Editing
SVAM’s Solution
To meet clients challenges, SVAM team selected Microsoft SharePoint (InfoPath Forms) as the platform to
deliver this wide ranging capability. Beyond the traditional document management emphasis, the team
integrated ASP.NET code to leverage the extranet capabilities.
Results
1. Accelerated shared business processes, facilitating information-sharing across boundaries for better
business insight
2. Central repository for case information improvising management functionality
3. Operational Savings
31. Representative Projects – Public Sector
Long Island Bus (MTA) wanted to implement a Document management Solution (iDoc) for improving its
efficiency in processes and document filing.
Challenge
• Current System Assessment
• Conceptual Systems Design
• Migration Planning
• Comparison of conceptual systems design to available Enterprise Document Management Systems
• Develop Scope of Work for implementation of the Document Management System
SVAM’s Solution
SVAM was selected for the iDoc Intelligent Document Management Project to assist LI Bus in preparing
for a complete Document Management System.
Results
1. Accelerated shared business processes, facilitating information-sharing across boundaries for better
business insight
2. Central repository for case information improvising management functionality
3. Operational Savings
32. Representative Projects – Public Sector
FRBNY has responsibility for supporting Open Markets Operations to implement US monetary policy. The
Markets Group sought to update the auction system used to manage reserve requirements at Primary
Dealer banks.
Challenge
The system manages temporary and permanent open market operations, plus securities lending
operations. The new FedTrade system needed a modern architecture with up-to-date infrastructure and
interface to replace the mainframe-based Trading Room Automated Processing System (TRAPS), which
had supported open market operations since 1994.
SVAM’s Solution
SVAM‟s team members collaborated in the delivery of all functional components of the system, which was
delivered on-time and on-budget via a rich client design to provide security and ease of use.
Results
FedTrade enabled the time given for tender submission in temporary operations to be reduced from 15 to
10 minutes, and allowing for much quicker results turnaround times for all operations types – averaging
just over 1 minute for Repos, just over 2 minutes for Outrights, and near 1 minute for securities lending
operations. Information is now made available almost instantaneously, with details posted on the New York
Fed‟s website and distributed via newswires.
33. Representative Projects – Public Sector
State of Tamaulipas wanted to provide its residents a single platform with various services related to Tax
filing and citizens paperwork.
Challenge
• Achieve tax payment processes efficiency and increase tax collection.
• Provide a safe way for public citizen information queries.
• Improve mechanisms for citizen attention.
• Fast and easily accessible information for all citizens.
• Help government on tax collection.
SVAM’s Solution
SVAM‟s team implemented a robust solution designed with Service Oriented Architecture (SOA) for the
State of Tamaulipas which interacted well with hardware systems (fingerprint reader, card reader, currency
counter, printer etc.) and remote databases.
Results
The team built a fully configured and integrated system which was made available to users in an intuitive
self service interface for the following services:
• Vehicles Control Tax. • Transfers of Real State Property Tax.
• Driver License Reposition. • Pre-Registration for Pawnbrokers.
• Payroll, Fees, Lodging and ISAN Taxes • Pre-Registration for Licensing Alcohol.
• Regime for Small Taxpayers. • Intermediate Regime.
35. Representative Projects
Avaya required a Enterprise-wide data warehouse solution to support the go-to-market strategy for its
Global sales operations and to gain visibility to the other areas within the business.
Challenge
Provide access to associates at all levels of the company to near real-time data in order to
drive the go to market strategy, manage the business, and execute the strategic plan.
Avaya‟s data currently exists in various, disparate locations, with integral data links missing
causing more manual interaction, inaccuracies and inconsistencies in the information.
Avaya does not currently adheres to the concept of „single source of truth‟ data analytics.
SVAM’s Solution
SVAM‟s team implemented a SAP BI based solution at Avaya Inc. The team designed a data warehouse
solution which solved Avaya‟s immediate challenges while also being scalable for future phases across
the enterprise. The solution provides the capabilities to consolidate data from multiple SAP environments
as well as external data sources. The information is then made available to users in an intuitive self
service reporting tool.
Results
The solution being implemented by SVAM provides tight integration with the SAP R/3 environments
leading to shorter implementation times and better visibility to information. Leverage standard capabilities
in SAP instead of developing custom solutions. Will serve as the long term Enterprise data warehouse and
allow Avaya to consolidate it's other reporting applications into this one scalable solution. Will provide the
business with self service reporting to critical information that currently resides in disparate locations.
36. Representative Projects
Motorola
The Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses in
managing a suite of applications and the supporting infrastructure. SVAM provides managed services
teams onsite and offshore.
Challenge
The applications portfolio includes disparate but integrated solutions:
Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for
accessing Motorola‟s service functions
ViryaNet, a COTS solution that provides Customer Service
Clarify, a CRM application for Service Center and Field Service
Actuate, Centralized Reporting for the Enterprise Performance
Production Support, including System Admin, Network Engineering, and DB Admin
SVAM’s Solution
SVAM applied its CorrectShoreSM model to staff a distributed team onsite and offshore to deliver ADM
and infrastructure services at a very attractive price while delivering top flight service.
Results
The applications suite has an unrivaled reputation with Motorola‟s business leaders and customers for
creating high service levels.
37. Representative Projects
Dow Jones is a leader in news and business information worldwide. Dow Jones is newswires, Web sites,
newspapers, newsletters, databases, magazines, radio and television. Dow Jones owns products like
WSJ, Barron‟s, Market Watch, etc .
Challenge
Dow Jones currently had various internal web sites, intranet portal sites and Microsoft 2007 SharePoint
farms. Information and knowledge existed in various silo environments. The challenge was to migrate and
integrate existing 2007 SharePoint Farms, as well as internal intranet portals and homegrown ASP internal
websites leveraging Microsoft SharePoint 2010
SVAM’s Solution
In Phase I SVAM interviewed various Dow Jones departments to understand their department need in the
new intranet. Based on the inputs from Phase I, SVAM suggested the new intranet taxonomy and also
Governance for the new portal. Also SVAM designed a migration solution based on the requirements
phase. SVAM also suggested the new intranet homepage for Dow Jones and defined the migration path
from SharePoint 2007 to SharePoint 2010
Results
• Reduced the number of technologies and presented one common platform and technology for complete
intranet i.e. SharePoint 2010 with a better look and feel for the intranet
• Brought in more employees to intranet for reading news and self service functions and offered better
collaboration for all the teams from different departments
• Presented easy navigation, better search capabilities and search results for the end users.
38. Representative Projects
The world‟s second largest fragrance and flavors creator, a $2B global company, needed to manage
infrastructure by simultaneously taming costs without compromising on quality. They also needed to
rapidly implement a document management system integrated with SAP.
Challenge
The document solution required integration across multiple continents and service providers:
Implement the Saperion document platform in less than three months
Integrate with data created by a BPO partner
Take over support for a legacy Lotus Notes that links to the new system.
SVAM’s Solution
SVAM deployed a local team to work closely with client business and technology leaders, along with
vendor product experts, to implement the system rapidly. We then continued onsite and offshore support
for Notes as client teams redeployed to strategic areas.
Results
SVAM delivered world-class solutions at significant cost advantage via process and resource
management expertise based on experience with other global clients. We became integral with the
client‟s IT “chemistry” leveraging SVAM‟s CorrectShore TM model.
39. Representative Projects
MBS has a proud track record of supporting our clients through the delivery of a broad array of marketing
services, including strategic guidance and analytical solutions; customer database design and
maintenance; data processing and address hygiene; and ecommerce solutions and email campaign
management services.
Challenge
Re-architect, redesign and implement web based Campaign Management application
The current application is a 2-tier client server platform and was required to be redsigned to n-tier
web based application.
The proposed application will be implemented in adherence to a high level architectural
blueprint which supports SaaS.
SVAM’s Solution
SVAM‟s team implemented a 3-tier MVC based solution at MBS. The team designed a web based
application which met the immediate business requirements of MBS and also delivered a scalable
enterprise application.
Results
The solution has enabled MBS‟s clients to conduct segmentation analysis of their customer base of
households and/or individual customers, to be able to plan, effect, and subsequently analyze those
marketing campaigns, promotions. The application provides an ability to query, drill-down/up, save, get
details of purchase transactions that the segments engaged in on a historic basis.
40. Representative Projects
SonicWall
SonicWALL designs, develops, manufactures, and sells network security, content security, and business
continuity solutions worldwide. In a very competitive industry, SonicWALL wanted deeper insight into
the profit dynamics of the business, and how operational excellence could make an impact.
Challenge
SonicWall had ERP and CRM platforms that are functionally rich and integrated, but the IT team was fully
committed to supporting that environment for ongoing activities. They could not have the capacity to
create a robust business intelligence platform to yield the desired insight.
SVAM’s Solution
SVAM built and continuously enhanced an Enterprise Data Management platform for robust yet easy to
use performance management. The system is built on .NET technologies and makes extensive use of
the Qlikview Business Intelligence Tool. The SVAM team took an agile development approach that
permitted the client to experiment with innovative ideas and deploy those that created the most value.
Results
The BI solution was so successful that it was deployed among the senior leadership throughout the
company. In a subsequent phase, SVAM integrated the platform with a business process management
engine to integrate operations, and with the corporate SharePoint portal to foster greater collaboration
throughout the company.
Return on Investment
• Supply chain resilience; ability to respond and return to original form in 24 hours by switching
suppliers (Japan earthquake - 2011 crisis is a case study)
• Working capital reduction by 5%
41. Representative Projects
SiteIntel
An Internet firm needed a way to provide real-time national security information to their subscribers.
Challenge
SVAM was asked to create a robust platform that also had an attractive look and feel, with configurable
pages for end-user personalization. By the very nature of SITE Intel‟s business, a high level of security
and privacy was required, along with powerful search capabilities and ease of creating of new pages and
internal websites. The design also had to enable a second phase to integrate Web 2.0 features.
SVAM’s Solution
The SVAM team selected Microsoft SharePoint as the platform to deliver this wide ranging capability.
Beyond the traditional document management emphasis, the team integrated ASP.NET C# code to
leverage the strong database engine within SharePoint.
Results
The SITE Intel web-based application is the product of choice for the best security intelligence available
to non-governmental organizations.
42. Representative Projects
Asset Management comprises four businesses: the retail mutual funds business, alternatives, institutional asset
management , and asset management for insurance companies.
Challenge
Deutsche Bank’s Asset Management division decided to implement Eagle Investment Systems suite of
products. Eagle provides leading-edge data management, investment accounting and performance
measurement solutions to support the global financial services industry.
SVAM’s Solution
SVAM’s quality consultants were instrumental in the successful implementation and integration of Eagle Account
Reference Manager (ARM), Eagle Message Center (MC), and Eagle Pricing Center. SVAM’s team was engaged for
two years.
Results
SVAM delivered world-class solutions at significant cost advantage via process and resource management
expertise based on experience with other global clients.
43. Representative Projects
Asset Management comprises four businesses: the retail mutual funds business, alternatives, institutional asset
management , and asset management for insurance companies. My Single Knowledge Gateway (mySKG) is the
intranet portal for the Tax Practice of KPMG. The firm wanted to create a portal to provide personalized access to
internal and external tax research repositories and integration with tools and applications regularly used
throughout the practice.
Challenge
The initiative involved a complete end-to-end solution development effort that required the design of the
server architecture, installation and configuration of portal, portal administration, a customized user
experience, development of custom components (Webparts, Timer jobs, etc.), deployment of the custom
components to different environments, and knowledge transition to internal KPMG staff.
SVAM’s Solution
The SVAM team focused on the delivery of the Microsoft SharePoint platform. Beyond the traditional document
management emphasis, the team integrated ASP.NET C# and XML code to leverage the strong database engine
within SharePoint.
Results
mySKG is one of the largest and most successful SharePoint implementations anywhere. The robust knowledge
management capabilities have improved the effectiveness and productivity of the entire practice
45. Feedback
Your feedback is very important to us, please contact
us for more information and feedback
Email : feedback@svam.com
Phone : +1 (516) 466 6655
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