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Target :
LOCKED-IN
First things first:
How much does it take to persuade prescribing doctors?
The Short
ANSWER is
A LOT
Expenditure By Type Of Pharmaceutical Marketing
$ 15 Billion
Detailing (face to face
sales and promotional
activities) $ 5.7 billion
Samples (free
medication provided
to physicians)
$ 3.1 billion
Samples (free
medication
provided to
physicians)
$ 2.1 billion
Educational &
promotional
meetings
Promotional
mailing
$1.2
billion
Clinical trials: $ 130 million
Advertisements (print): $ 90 million
THIS IS A
LOT OF
MONEY
So, do you
really
know your
doctor?
Let’s segment our customers based on a two
criteria model?
Shall we?
INNOVATION
Potentiality
High
Low
High
Low
Dreamers Talents Astronauts
Truckers
Librarians
CUSTOMER SEGMENTATION
Based on Two Criterion Model
High INNOVATION
High Potentiality
TEND TO GO FOR NEW TRENDS IN
MANAGEMENT WITH HIGH EXPERIENCE
AVERAGE EXPERIENCE– NOT INVOLVED IN
LECTURES BUT CAN BE DEVELOPED – CAN
AFFECT LOCAL COLLEAGUES
High INNOVATION
Medium potentiality
DREAMERS
High INNOVATION
Low Potentiality
Tend to go for new
trends in
management with
high experience
University Doctors –
Less daily practice
• Old style management.
• Mostly use first generations of medications
as cornerstone
• Resist change and tend to stick to well known
classes of medication
Low INNOVATION
High Potentiality
Librarians
Low INNOVATION
Low Potentiality
• Less routine practice
• Don’t seek updates
• No interest in activities
Innovators
2.5%
Early adopters
13.5%
Early majority
34%
Late majority
34% Laggards
16%
• Understanding and
segmenting the
targeted customers
based on that
model will allow
better preparation.
• Stronger
implementation.
• Better results upon
performance
measurement.
Resources:
• Combined data of customer segmentation models.
• Field Data- Middle East Market.
Prepared by:
Sarah Fouad
sarahahmedfouad@gmail.com

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Pharma customers segmentation do you know your doctor