The threat of AI taking over our jobs is a belief that many still have today. But nothing can be further from the truth—as with any disruptive technology, some jobs will be replaced by machines, while many more opportunities will be created and augmented for more efficiency and value. This is evident with the current COVID-19 crisis in how organizations that are utilizing a hybrid workforce of humans and AI-powered virtual agents have been able to optimize the customer experience. While conversational AI provides 24/7 automated self-service, live agents are given more bandwidth to focus on more complex, higher-value work that requires personal interactions.

1. SaaStock Remote 2020
The future is here: How humans
and AI will propel the hybrid
workforce
Vasco Pedro
CEO and Co-founder, Unbabel

2. AI is here

3. Generation AI
650 million members

4. Meet Unbabel

5. The World’s Translation Layer

6. PaymentsCloud computing Content Delivery Shipping
The global infrastructure
of the Internet

7. The global infrastructure
of the Internet
Language
PaymentsCloud computing Content Delivery Shipping

10. “AI is definitely not
eliminating jobs,
it is eliminating tasks of jobs,
and creating new jobs.”
Josh Bersin, principal and founder of Bersin by Deloitte

11. 11
Job
Interviews

12. 1
2
In-store
Operations

13. 13
Automating
Customer Support

14. Humans in the loop

15. Smartphones are already
human extensions

16. “Our brain
produces enough
data to stream
4 HD movies
every second.”
Mark Zuckerberg, 2017

17. Cochlear Implants

18. AI can help humans
make more efficient
and transparent decisions.

19. Chapter 01
Thank you
Vasco Pedro
CEO and Co-founder, Unbabel
vasco@unbabel.com