2. 1. Log into VoiceSage ™ Select your target customers and segment profiles
3. 2. Record your voice greeting Create your greeting, create your chosen response options, and send
4. 3. Customer receives voice message “ Hi, John. Your Acme Widgets will be delivered tomorrow at 2 PM.”
5. 4. Customer is offered 1st option “ To confirm this delivery, press 1 and we’ll check your details.”
6. 5. Customer is offered 2nd option “ To cancel this delivery, press 2.”
7. 6. Customer is offered 3rd option “ To reschedule this delivery, press 3.”
8. 7. Customer pushes 3 to reschedule “ Great. We have two additional delivery slots this week...”
9. 8. Customer selects alternate date “ To confirm your address, press 1 and we’ll check your details.”
10. 9. Delivery is rescheduled and confirmed “ Thank you, John. We’ll deliver your Acme Widgets on Thursday at 11 AM.”
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