Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Improving Customer Satisfaction
1. Achieving CUSTOMER SATISFACTION Better product quality by: Our prices more competitive Continuous improvement of customer support Always apply quality control Invest in friendly user software Proper correspondence and Follow UP Always negotiate better deals with vendors& Suppliers Compare prices between suppliers, or through direct sell Results- oriented training Increase level of experience required for hiring 24 hour support system Monitoring of all products Customer Satisfaction Improvement Plan Add support options, such as Internet Booking Engines