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Sahil Gothoskar
SE-A 26020
Topic: Emotional Intelligence
What is Emotional Intelligence?
● Drawing from several different sources, a simple definition of emotional intelligence (also called the
Emotional Quotient, or EQ) describes an ability to monitor your own emotions as well as the
emotions of others, to distinguish between and label different emotions correctly, and to use
emotional information to guide your thinking and behavior and influence that of others (Goleman,
1995; Mayer & Salovey, 1990).
● Emotional intelligence is what we use when we empathize with our coworkers, have deep
conversations about our relationship with our spouse or significant other, and attempt to manage an
unruly or distraught child. It allows us to connect with others, understand ourselves better, and live a
more authentic, healthy, and happy life.
● Although there are many kinds of intelligence, and they are often connected to one another, there
are some very significant differences between them.
Comparision between EQ Vs IQ
● EQ is emotional intelligence, which as we just learned is all about identifying emotions (in ourselves
and others), relating to others, and communicating about our feelings (Cherry, 2018A).
● IQ, on the other hand, is cognitive intelligence. This is the intelligence that people are generally most
familiar with, as it is the type that is most often referred to when the word “intelligence” is used. It is
also the type that is most often measured through testing and estimated through things like grade
point average.
Emotional Quotient in Psychology
● Emotional intelligence filled a gap in the mainstream understanding of intelligence, especially for
psychologists. The field always seemed to have a general understanding that IQ wasn’t everything,
but the theories on what, exactly, the other important components were varied greatly and couldn’t
agree on a single concept or idea.
● When the idea of emotional intelligence was first introduced, psychologists found that this theory fit
into the field like a puzzle piece that had been missing.
5 Domains of Emotional Quotient
● Self-Awareness
● Self-Regulation
● Motivation
● Empathy
● Social Skills
❖ Self-awareness can be defined as “the ability to recognize and understand your own emotions” (Cherry,
2018B). It is the foundational building block of emotional intelligence, since regulating ourselves, having
empathy for others, and so on on all rely on identifying and understanding emotion in ourselves.
❖ Self-regulation is one step further-to have high EQ, we must not only be able to recognize our own
emotions, we must also be able to appropriately express, regulate, and manage them.
❖ People who are high in EQ are generally also high in intrinsic motivation; in other words, people high in
EQ are motivated for internal reasons rather than to gain wealth, respect, fame, or other external
rewards. Those with high EQ are motivated for their own personal reasons and work towards their own
goals.
❖ Empathy can be defined as the ability to understand how other people are feeling and recognize, on an
intimate level, how you would feel in their shoes. It does not mean you sympathize, validate, or accept
their behavior, just that you can see things from their perspective and “feel” what they feel.
➢ Self-Awareness
– Emotional awareness: recognizing one’s emotions and their effects.
– Accurate self-assessment: knowing one’s strengths and limits.
– Self-confidence: sureness about one’s self-worth and capabilities.
❖ Self-Regulation
– Self-control: managing disruptive emotions and impulses.
– Trustworthiness: maintaining standards of honesty and integrity.
– Conscientiousness: taking responsibility for personal performance.
– Adaptability: flexibility in handling change.
– Innovativeness: being comfortable with and open to novel ideas and new information
❖ Self-Motivation
– Achievement drive: striving to improve or meet a standard of excellence.
– Commitment: aligning with the goals of the group or organization.
– Initiative: readiness to act on opportunities.
– Optimism: persistence in pursuing goals despite obstacles and setbacks.
❖ Empathy/Social Awareness
– Empathy: sensing others’ feelings and perspective, and taking an active interest in their concerns.
– Service orientation: anticipating, recognizing, and meeting customers’ needs.
– Developing others: sensing what others need in order to develop, and bolstering their abilities.
– Leveraging diversity: cultivating opportunities through diverse people.
– Political awareness: reading a group’s emotional currents and power relationships.
❖ Social Skills
– Influence: wielding effective tactics for persuasion.
– Communication: sending clear and convincing messages.
– Leadership: inspiring and guiding groups and people.
– Change catalyst: initiating or managing change.
– Conflict management: negotiating and resolving disagreements.
– Building bonds: nurturing instrumental relationships.
– Collaboration and cooperation: working with others toward shared goals.
– Team capabilities: creating group synergy in pursuing collective goals (Consortium for Research
on Emotional Intelligence in Organizations, n.d.; Goleman, 1998).
-0-

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Emotional Quotient

  • 1. Sahil Gothoskar SE-A 26020 Topic: Emotional Intelligence
  • 2. What is Emotional Intelligence? ● Drawing from several different sources, a simple definition of emotional intelligence (also called the Emotional Quotient, or EQ) describes an ability to monitor your own emotions as well as the emotions of others, to distinguish between and label different emotions correctly, and to use emotional information to guide your thinking and behavior and influence that of others (Goleman, 1995; Mayer & Salovey, 1990). ● Emotional intelligence is what we use when we empathize with our coworkers, have deep conversations about our relationship with our spouse or significant other, and attempt to manage an unruly or distraught child. It allows us to connect with others, understand ourselves better, and live a more authentic, healthy, and happy life. ● Although there are many kinds of intelligence, and they are often connected to one another, there are some very significant differences between them.
  • 3. Comparision between EQ Vs IQ ● EQ is emotional intelligence, which as we just learned is all about identifying emotions (in ourselves and others), relating to others, and communicating about our feelings (Cherry, 2018A). ● IQ, on the other hand, is cognitive intelligence. This is the intelligence that people are generally most familiar with, as it is the type that is most often referred to when the word “intelligence” is used. It is also the type that is most often measured through testing and estimated through things like grade point average.
  • 4. Emotional Quotient in Psychology ● Emotional intelligence filled a gap in the mainstream understanding of intelligence, especially for psychologists. The field always seemed to have a general understanding that IQ wasn’t everything, but the theories on what, exactly, the other important components were varied greatly and couldn’t agree on a single concept or idea. ● When the idea of emotional intelligence was first introduced, psychologists found that this theory fit into the field like a puzzle piece that had been missing.
  • 5. 5 Domains of Emotional Quotient ● Self-Awareness ● Self-Regulation ● Motivation ● Empathy ● Social Skills
  • 6. ❖ Self-awareness can be defined as “the ability to recognize and understand your own emotions” (Cherry, 2018B). It is the foundational building block of emotional intelligence, since regulating ourselves, having empathy for others, and so on on all rely on identifying and understanding emotion in ourselves. ❖ Self-regulation is one step further-to have high EQ, we must not only be able to recognize our own emotions, we must also be able to appropriately express, regulate, and manage them. ❖ People who are high in EQ are generally also high in intrinsic motivation; in other words, people high in EQ are motivated for internal reasons rather than to gain wealth, respect, fame, or other external rewards. Those with high EQ are motivated for their own personal reasons and work towards their own goals. ❖ Empathy can be defined as the ability to understand how other people are feeling and recognize, on an intimate level, how you would feel in their shoes. It does not mean you sympathize, validate, or accept their behavior, just that you can see things from their perspective and “feel” what they feel. ➢ Self-Awareness – Emotional awareness: recognizing one’s emotions and their effects. – Accurate self-assessment: knowing one’s strengths and limits. – Self-confidence: sureness about one’s self-worth and capabilities.
  • 7. ❖ Self-Regulation – Self-control: managing disruptive emotions and impulses. – Trustworthiness: maintaining standards of honesty and integrity. – Conscientiousness: taking responsibility for personal performance. – Adaptability: flexibility in handling change. – Innovativeness: being comfortable with and open to novel ideas and new information ❖ Self-Motivation – Achievement drive: striving to improve or meet a standard of excellence. – Commitment: aligning with the goals of the group or organization. – Initiative: readiness to act on opportunities. – Optimism: persistence in pursuing goals despite obstacles and setbacks. ❖ Empathy/Social Awareness – Empathy: sensing others’ feelings and perspective, and taking an active interest in their concerns. – Service orientation: anticipating, recognizing, and meeting customers’ needs. – Developing others: sensing what others need in order to develop, and bolstering their abilities. – Leveraging diversity: cultivating opportunities through diverse people. – Political awareness: reading a group’s emotional currents and power relationships.
  • 8. ❖ Social Skills – Influence: wielding effective tactics for persuasion. – Communication: sending clear and convincing messages. – Leadership: inspiring and guiding groups and people. – Change catalyst: initiating or managing change. – Conflict management: negotiating and resolving disagreements. – Building bonds: nurturing instrumental relationships. – Collaboration and cooperation: working with others toward shared goals. – Team capabilities: creating group synergy in pursuing collective goals (Consortium for Research on Emotional Intelligence in Organizations, n.d.; Goleman, 1998). -0-