The document outlines 6 steps for providing an awesome customer experience: 1) get facts in order, 2) be aware of challenges like changing consumer demands, 3) plan smartly to keep up with modernized customer dynamics, 4) own all necessary tools to stay informed and connected to customers, 5) use the best solutions like Oracle Sales Cloud to gain customer insights, and 6) watch happy customers and provide personalized experiences to see sales increase. It promotes Oracle Sales Cloud for enabling modern sales, customer insights, and growing business.

1. Awesome Customer Experience

2. Step # 1
Get your facts in order!

3. Step # 2
Be aware of the challenges!
Retailer's
owning private
brands
Changing
demands of
consumers
Holding on to
and growing
sales
Spending heavy
on advertising
and promotions
Sales defended
from
competitors

4. Step # 3
Plan smartly!Customers dynamics and
demands have modernized like
never before.
This means the FMCG
companies need to be proactive
and plan smartly to keep the
competition at bay and increase
sales ad infinitum.

5. Step # 4
Own all the tools!Having all features and capabilities at
hand can ensure the FMCG companies
to stay ahead in the game by:
Being informed
Staying connected
Knowing their customers
Responding accordingly and promptly
Staying updated

6. Step # 5
Have nothing but the best!
Oracle Sales Cloud
empowers Modern Sales - helping
your sales reps sell more, your
managers know more, and your
company grow more.
“With our recent adoption of the Oracle Sales
Cloud, we have a new level of insight to our
customers that is now a key portion of our
business, customer experience and sales
strategy.” —Noppagarn Luangamornlert,
Deputy Managing Director, City Walk

7. Oh yes, it is
the best!

9. Step # 6
Watch your happy customers!
Today’s customers enjoy
personalization - surprises
that match their demands
and speedy and accurate
deals.
With Oracle Sales Cloud,
you give them the shopping
experience they could only
dream of.

10. Step # 6
See your sales soar ..
Color your
customer’s world,
they’ll color yours!
With Oracle Sales Cloud

11. Get In Touch With Us
www.ephlux.com
info@ephlux.com