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In This Together
Learning From the Past to Build for
the Future
Chris Haddow, Head of Sales at Swapcard
hello@salesimpactacademy.co.uk
Sales Teams
Live 4pm UK Time
A live broadcast series in partnership with:
Learning from the Past to Build
for the Future
Chris Haddow
Head of Sales
Chris Haddow
Lessons from DoubleDutch;
1. Stay focused on your core market
2. Not all revenue is good revenue
3. Protect your base/build your foundation
Now to the Current Day…….
Dramatic Market Shift;
1. There will be winners and losers
2. It’s those who adapt fastest that will survive
3. Unforeseen challenges will likely arise
+2,000
Clients
40
Countries
92%
Satisfaction
Paris - Dubai - Canada - US - UK
50
Employees
Challenges for Swapcard;
1. Significant inbound flow overwhelming Sales team
2. Reactive Sales is diluting market focus
3. Pressure on supporting teams with accelerated Sales
velocity
So what are we doing about it?
1. Segment the Wave
Segment Details Service Level
(Resource
Investment)
Sales
Methodology
Revenue per
Deal
Primary Large Tradeshow/Expo Whiteglove
High priority
SaaS
Outbound $$$$
Secondary Mid-sized Tradeshow
Expo’s
SaaS Inbound $$$
Tertiary Large Corp Event or High
velocity Corp Prog.
SaaS Inbound
Select Outbound
$$
Quarternary Small Events Automated Inbound $
Segmentation
2. Qualify Hard & Qualify Out
3. Take Intelligent Risks
4. Don’t Get Too Comfortable
5. Hire for Adaptability & Coachability
Things I hope you take away from this;
1. Know your markets, work out how to segment and stay
focused.
2. Orient your teams around future state. By hiring the right
people you will cover the short term needs.
3. Think about long term impact and figure out a risk/reward
profile that works for your business.
Questions?
Q&A

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Chris Haddow - Learning from the Past to Build for the Future

  • 1. In This Together Learning From the Past to Build for the Future Chris Haddow, Head of Sales at Swapcard hello@salesimpactacademy.co.uk Sales Teams Live 4pm UK Time A live broadcast series in partnership with:
  • 2. Learning from the Past to Build for the Future Chris Haddow Head of Sales
  • 4.
  • 5.
  • 6.
  • 7. Lessons from DoubleDutch; 1. Stay focused on your core market 2. Not all revenue is good revenue 3. Protect your base/build your foundation
  • 8. Now to the Current Day…….
  • 9.
  • 10.
  • 11.
  • 12. Dramatic Market Shift; 1. There will be winners and losers 2. It’s those who adapt fastest that will survive 3. Unforeseen challenges will likely arise
  • 14.
  • 15. Challenges for Swapcard; 1. Significant inbound flow overwhelming Sales team 2. Reactive Sales is diluting market focus 3. Pressure on supporting teams with accelerated Sales velocity
  • 16. So what are we doing about it?
  • 17.
  • 19. Segment Details Service Level (Resource Investment) Sales Methodology Revenue per Deal Primary Large Tradeshow/Expo Whiteglove High priority SaaS Outbound $$$$ Secondary Mid-sized Tradeshow Expo’s SaaS Inbound $$$ Tertiary Large Corp Event or High velocity Corp Prog. SaaS Inbound Select Outbound $$ Quarternary Small Events Automated Inbound $ Segmentation
  • 20. 2. Qualify Hard & Qualify Out
  • 22. 4. Don’t Get Too Comfortable
  • 23. 5. Hire for Adaptability & Coachability
  • 24. Things I hope you take away from this; 1. Know your markets, work out how to segment and stay focused. 2. Orient your teams around future state. By hiring the right people you will cover the short term needs. 3. Think about long term impact and figure out a risk/reward profile that works for your business.
  • 26. Q&A