1. SAMIK RANJAN ROY
+971-565053773
sam.roy@outlook.com
Oriental House #1, Flat No. 304 (I), 3rd Floor, Bank Street, Dubai, UAE
A competent professional with 10 years of experience in:
~ Pre Sales ~ Project Execution ~ ERP Implementation
~ Client Relationship Management ~ Training ~ Liaison & Coordination
~ MIS Reporting & Documentation ~ Technical Support ~ Testing
Experienced in supervising project progress as per scheduled deadlines for various tasks and taking necessary steps to
ensure completion within time, cost & effort parameters
Motivated and self-directed professional that can operate within proper guidelines
Proficient in providing support including procedural documentation and relevant reports
Demonstrated abilities in handing client for ERP/CRM consultation, implementation and technical support
An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal, people
management & negotiation skills
AREAS OF EXPERTISE
Implementing project plans within pre-set budgets and deadlines and balancing technical solutions.
Overseeing timely delivery of quality technical support service to clients.
Looking after end-to-end management of multiple projects, monitoring progress of project as per schedule and ensuring
timely completion & delivery of project to the client.
Providing solution strategy (pre-sales) support which involves conducting demonstrations of the products and briefing
the client on the feedback.
Monitoring and maintaining the computer systems and networks of an organization.
Planning and organizing knowledge sharing sessions to develop competency and resources.
Rendering high-end technical support on systems and ensuring high end-user satisfaction levels through solution of their
problems.
Interacting with clients & providing them best solutions involving evaluation & definition of scope of project and
finalization of project requirements.
Professional Profile IT Operations Management Professional
EDUCATION:
B.Com. from University of Burdwan in 2006
12th from West Bengal Council of Higher
Secondary Education in 2003
10th from West Bengal Board of Secondary
Education in 2001
Other Credentials:
Certification Course on Oracle 9i from NIIT
Advance in Programming Certification Course from
NIIT
IT SKILLS:
Well versed with:
o Oracle 9i, SQL
o MS Office
o Internet Applications
2. CAREER REVIEW
Apr’11 – Till Date: FACT Software
Growth Path / Deputations
Apr’11 – Mar’14: Technical Support Executive - FACT Solutions India Pvt. Ltd. (Previously known as Vedika Software Pvt. Ltd.)
Mar’14 – Till Date: Sr. Techno Commercial Manager - FACT Software, Middle East FZ LLC
Role:
As Sr. Techno Commercial Manager
System Development Lifecycle including Project Business Case, Project Schedule and Plan, Testing and Issue Resolution.
Interacting with the client to execute the project; carrying out pre sales requirement study.
Collaborating with internal functions like sales, product management, internal training programmers and operations.
User Access Security.
End User Training Curriculum design.
Managing support issues within a Global Service Delivery Organization as 2nd and 3rd-Level.
Closely work with Segments and HQ functions to ensure that business solutions are aligned.
Implementation of Taxation as VAT, Service Tax, Excise Duty etc. as per law of the land.
Financial and costing support.
Undertaking activities related to:
o Training an implementation & technical support service.
o Internal training, knowledge sharing and preparation of the system study & implementation documents
o Demonstration of software as per the specific requirement of the prospect
Looking after planning of implementation of ERP/CRM system as per business requirement of the client in various business
operations like Finance, Accounts, Account Receivables, Account Payables, Inventory & Warehouse Management and
Payroll Module
Extending support and training to the existing clients
Responsible for ensuring high quality and up-to-date documentation exists for all service arrangements
Conducting functional & operational testing of the product and filling of BUG’s to Research & Development Team as an
Internal Consultant/Senior Project Consultant, activities for the ERP / CRM System Implementation will include.
Highlights:
Merit of being transferred from FACT Solutions India Private Limited to FACT Software Middle East FZ LLC
Efficiently handled client for ERP consultation, implementation and technical support
As Technical Support Executive
Looked after training an implementation and technical support service all over India
Mar’06 – Mar’11: Premco Rail Engineers Limited as MIS Executive
Role:
Monitored daily functions of the staff and ensured productivity & checking the quality of the output
Accountable for managing payroll and ensuring accurate, timely & efficient distribution of salaries
Coordinated with relevant IT-related information to superiors
Administered, oversaw and controlled data resources in an organization
PERSONAL DETAILS
Date of Birth: 21st
November, 1984 | Linguistic Abilities: English, Hindi and Bengali
Location Preference: Anywhere