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The Rise of the Mobile Empire

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Are tablets the new workstation? IT Pros weigh in on the future of mobile technology.

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The Rise of the Mobile Empire

  1. 1. April 2015 1You Back, Union Jack? 1 The Rise of the Mobile Empire Are tablets the new workstation? IT pros weigh in on the future of mobile tech… April 2015 | #ModernWorkforce Free IT reports on today’s hottest tech topics and trends. Sponsored by:
  2. 2. April 2015 3 TABLE OF CONTENTS 00 Desktop Dynasty: A Kingdom in Decline01 The Uprising of the Mobile Workforce02 Future Ruler: Tablettodius the Great PAGE 04 PAGE 10 PAGE 16 04 Embrace the Age of Mobility PAGE 20 05 The State of the Tech Kingdom PAGE 06 Mobile Device Olympics (Benefits & Trials)03 PAGE 12 Details on the Data PAGE 22 06
  3. 3. 4 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 00 The State of the Tech Kingdom  The citizens of TechVille are predicting the dawn of a new workday: “Desktops are obsolete.” “Tablets will replace laptops.” “You can do real work on smartphones.” Truth, exaggeration, or wishful thinking? Spiceworks got to the heart of the matter by asking IT pros what’s really going on in the workplace. A new era is upon us, but will mobile truly reign supreme? Who’s using which technologies for what? What are the biggest obstacles in managing such a diverse collection of form factors and platforms? The masses have spoken – learn what IT pros envision for the future of the workstation…
  4. 4. April 2015 5 SURVEY INFO We asked over 300 IT pros in the U.S. to tell us how the rising number of laptops, tablets, and smartphones in the workplace is impacting the way work gets done. They let us know which devices their users have, how they’re being used, and how they expect these trends to shift in the future. IT pros also cited some challenges that keep them from using mobile devices for everything – things like cost, screen size, and OS compatibility. And they gave us a closer look at the opportunities and benefits they think mobile devices will bring to their organizations. The highlights: 1. The desktop kingdom, while still notable, is showing signs of decline. Desktops are often still the primary device for people who work from a dedicated workspace or who rely on lots of computing power to get that work done. But desktop usage is not expanding for most organizations. 2. What IS growing is the mobile workforce, as evidenced by the escalating number and variety of devices people use at work. Many rely on tablets and smartphones in addition to desktops – and some have replaced their desktops entirely. IT pros predict the mobile empire will continue to spread its reach. 3. The device most likely to replace desktops in the future? Tablets. But IT pros have some caveats before they’re willing to look at tablets as true desktop successors. The consensus: Employees use devices in different combinations based on the work they do within their organizations. They also said that device use varies by the type of apps used. And while some say their organizations already take advantage of the flexibility offered by tablets and smartphones, a full passing of the torch to mobile devices is still in progress. Where’s your organization on the mobile device spectrum? Do you still rely on desktops for most of the heavy lifting (as you’re looking for ways to integrate mobile devices)? Or do you have an increasingly mobile workforce that’s driving the need to replace desktops entirely? How do the features and functionality of mobile devices fit with the applications you use and the larger demands of your business? Read on for a closer look at how and why U.S. IT pros are rolling out the red carpet for mobile devices in their organizations.  KEY FINDINGS
  5. 5. 6 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 01 Desktop Dynasty: A Kingdom in Decline  When it comes to devices in the workplace, the landscape can quickly turn into a chaotic tech arena. The vast majority of IT pros say their organizations have a company-issued device policy, but more than half also allow employees to bring their own devices to work. Let the mayhem commence! IT pros say that on average, 63% of employees use desktops as their primary workhorse, while 30% pri- marily use laptops – but just 5% primarily use tablets or smartphones. Average Percent of Employees Using Each Device as a Primary Device 63% 30% 2% 3% 2% Desktops Laptops Smartphones Tablets Don’t know
  6. 6. April 2015 7 Device Policies Supported by Organizations With the crowd roaring for mobile, high desktop usage may seem surprising. But the findings suggest those who primarily rely on desktops work in dedicated workspaces and in roles like accounting, finance, HR, and customer support. Of the organizations surveyed, almost 90% report that their accounting and finance teams use desk- tops, but only 39% report these same teams having laptops. Less than a third of these number crunchers reportedly use smartphones for work tasks, and only 7% use tablets. Other heavy desktop users are those who need access to high-per- formance computing to do their work, like IT. This makes sense given the amount of time these specific roles spend crunching data with spe- cialized software that demands lots of screen real estate and high computing performance. However, the fact that you can now dock both laptops and tablets for a more desktop-like experience – including multiple monitors and full-sized keyboards – should continue to narrow the gap between desktop and mobile devices. In other words, the tried and true chariot is getting smaller… and motorized. 56% 22% 85% 4% Bring your own device Choose your own device Company issued Other
  7. 7. 8 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO Devices Used in Organizations for Business Purposes Multiple device selections permitted Accounting/Finance General staff/ Faculty 87% Desktops Laptops Tablets Smartphones IT 84% HR/Operations Executive/ Management Development/ Engineering Marketing Sales Research/ Development Legal Field service 83% 76% 75% 65% 54% 50% Other 39% 37% 31% 21% 39% 35% 88% 38% 40% 75% 44% 39% 46% 27% 20% 50% 7% 12% 62% 7% 15% 41% 14% 12% 21% 10% 5% 28% 27% 25% 73% 28% 29% 58% 25% 28% 36% 16% 10% 41% 19% 12% 6% 9% Customer service/ Support Top departments using each type of device
  8. 8. April 2015 9 Despite the continued need for specific types of users, desktop use is stagnant. Fifty-five percent of IT pros say their company’s desktop usage has plateaued over the last three years, while 25% say they’re relying on them less and less. And while they expect to keep using desktops in the near future, most plan to increase their use of mobile devices. Change in Device Usage Within the Past Three Years Projected Change in Device Usage Within the Next Three Years Tablets 14% 2% 1% 3% Tablets 14% 55% 25%17% 5% 4%33%58% 66% 25% 8% 73% 11% Laptops Smartphones Desktops No change Decreased Don’t knowIncreased 1% 4% 6%17% 2% 75% 62% 31% 6% 47% 41% 8% 15% 49% 35% Tablets Smartphones Laptops Desktops 1% No change Decrease Don’t knowIncrease
  9. 9. 10 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 02 The Uprising of the Mobile Workforce All hail the new mobile regime… well, sort of. The biggest driver behind the use of mobile devices: More workers than ever now reach for the convenience of tablets and smartphones to stay productive and connected on the go. While 66% of organizations currently use desktops alongside laptops, tablets, and smartphones, roughly a third are replacing at least some desktops with mobile devices. In that sense, the mobile phenomenon really does signal the dawn of a new age.  How Organizations Use Mobile Devices in Relation to Desktops Mobile devices used in conjuncton with desktops Mobile devices are replacing some desktops Mobile devices are replacing most desktops Mobile devices are replacing all desktops Don’t know 66% 22% 8% 3% 1%
  10. 10. April 2015 11 Highly mobile employees – from IT pros and executives to sales teams and field service staff – may have desktops, but also rely on laptops. They make heavy use of smartphones and tab- lets as well. In fact, more IT pros have laptops (88%) than desktops (83%)… and many also use smartphones (73%) and tablets (62%) for work. Mobile usage is also on the rise across the rest of the organization, particularly when it comes to tablets. In the last three years, 73% of organizations have seen an increase in tablet usage, 66% have increased smart phone use, and 58% have increased use of laptops. Now that we’ve seen who is using mobile devices in the workplace, let’s take a closer look at why they’re using them – along with the challenges and benefits managing these devices present for IT pro gladiators.
  11. 11. 12 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 03 Mobile Device Olympics (Benefits & Trials) As the tech civilization grows (and moves), so does the challenge of supporting a wider vari- ety of form factors and platforms in the workplace. Some software/app workflows are easy to conduct on mobile and other devices already in use in the organization, but others…less so.  Top Challenges Experienced When Supporting Multiple Types of Devices 65% 62% 59% 54% 52% Software/app compatibility Device configuration Device compatibility Security compliance/requirements End-user policy enforcement
  12. 12. April 2015 13 More than half of IT pros surveyed believe mobile devices will eventually conquer antiquated desk- tops – but those who disagree cite issues such as cost, usability, screen size, and performance. For instance, when we asked respondents to rate how easy it is to search the Internet and handle documents on different devices, almost all of them found desktops and laptops easy to use for all of these workflows. Most found it easy to use tablets for searching the Internet, viewing documents, completing online forms, and sharing documents. But some found tablets difficult to use for document creation, editing, and storage, and few found it easy to use smartphones for much beyond online searches and basic communication. One thing to note: While storage on mobile devices might be a drawback today, it may become less of an issue as cloud storage is more widely adopted. Ease of Use for Workflows by Device Respondents used a ranking scale from 1 to 5, with percentages of easy to very easy reported below 97% 98% 96% 96% 97% 98% 99% 96% 78% 96% 95% 93% 94% 96% 96% 71% 40% 56% 51% 28% 26% 63% 41% 25% 33% 23% 10% 9% Searching the Internet Viewing documents Completing online forms Sharing documents Saving/Storing documents Creating documents Editing documents Desktops Laptops Tablets Smartphones
  13. 13. 14 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO In fact, 73% of organizations surveyed stated they’d be unlikely to use a smartphone as a primary device. Why? Most say they’re too small – in this case, size does matter (and a tiny screen/ no keyboard is definitely… an issue). Others say smartphones don’t run the applications and software they need to do their work. How do tablets rank? Here, the numbers get interesting. More than three-quarters of respon- dents would be likely to consider tablets as a primary work device – but only IF they packed enough power to perform critical tasks. Likelihood of Using Tablets or Smartphones as Primary Devices But enough about the frustrations – what about the benefits? IT pros who think mobile devices are likely to replace desktops offer up a wide range of reasons including mobility (naturally), flexibility, convenience, OS support, cloud and SaaS, docking, enhanced perfor- mance, and lower price points. Mobile devices are also expanding their territory into basic office productivity tasks that used to be the exclusive realm of desktop royalty. Employees run word processing, spreadsheet, and presentation software on laptops and increasingly on tablets – as well as commu- nication apps, file sharing, and storage. They use smartphones largely for communi- cation (email, calendar, IM, text, VoIP/UC, and web conferencing) and for sharing and storing files via applications like Dropbox, Google Drive, Box, and more. “It’s all about mobility and flexibi- lity. People aren’t just working from their desks anymore, and they need tools that will allow them to be productive wherever they are.” – IT pro survey respondent 76% Organization is somewhat to very likely to use tablets as primary work devices for at least some workers 27% Organization is somewhat to very likely to use smartphones as primary work devices for at least some workers
  14. 14. April 2015 15 Types of Professional Software/Applications that Run on Each Type of Device Basic office productivity Communication 95% Desktops Laptops Tablets Smartphones File sharing/Storage 80% Economic or financial HR/Operations Custom/Proprietary Customer service/ Relationship mgmt Media & entertainment creation Industry/Vertical specific Educational Engineering 79% 78% 73% 73% 64% 64% Software engineering 59% 57% 41% 41% 89% 79% 71% 49% 54% 43% 53% 51% 41% 44% 32% 32% 41% 52% 43% 7% 15% 10% 17% 19% 14% 14% 21% 6% 29% 58% 39% 2% 8% 5% 11% 14% 8% 6% 10% 3% 39% 32% 4% 4% Advanced commercial Scientific 28% 21% 6% 2% Top software/applications that run on each type of device
  15. 15. 16 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 04 A new leader has its sights set on the crown. Half of IT pros think mobile devices will com- pletely overthrow desktops in the future – and most believe tablets will likely triumph (even over laptops)! But they don’t see big change right around the corner: less than a quarter expect to see complete desktop replacement within the next five years, while 31% say it will take 5-10 years, and 29% envision this change ten years or more down the road. In other words, mobile will carpe diem… eventually.  Future Ruler: Tablettodius, The Great
  16. 16. April 2015 17 Likelihood of Mobile Devices Replacing Desktops Entirely in the Future Mobile devices include laptops, tablets, and smartphones Projected Amount of Time When Mobile Devices will Replace Desktops Entirely Asked of those who believe it’s at least somewhat likely to happen “ …Our employees already use and prefer the tablets we provide, and use their laptops for quotes and content creation. [If vendors can make] these devices fully – IT pro survey respondent 48% 30% 10% 8% 4% Not at all likely Somewhat likely Likely Very likely Extremely likely Within the next 3 years Within the next 3-5 years Within the next 5-10 years Beyond the next 10 years Don’t know 9% 14% 31% 29% 17% capable of easily creating content, I see no need for a laptop or desktop for 90% of our employees’ work tasks.”
  17. 17. 18 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO IT pros also have some caveats to their pre- dictions – and some fairly strong preferences about which OS platform they’d want in order to view tablets as eventual desktop successors. Nearly half would prefer Windows, 31% would prefer Google Android, and 20% would prefer Apple iOS. According to the survey, IT pros look to Windows for manageability, to Android for affordability, and to iOS for security. “We probably need two more gen- erations of mobile computing hardware before there is feature/ performance parity with desktops. Then you’ll need 2+ refresh cycles to replace legacy desktops.” – IT pro survey respondent
  18. 18. April 2015 19 Preferred OS Platform if Smartphones or Tablets Replaced Desktops Smartphone and Tablet OS Perceptions 49% 31% 20% Microsoft Windows Google Android Apple iOS 41% Microsoft Windows Google Android Apple iOS Easiest to manage Most secure Best value 9% 74% 17% 52% 23% 25%25% 34%
  19. 19. 20 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #TBD#dvvweWS2003EO 05 If you’ve been wondering exactly how mobile devices fit into your arena (a.k.a., workplace), we hope this report gives you some useful information to consider. Based on responses from the IT pros we surveyed, mobile devices are rising both in demand and usefulness, and it’s worth it to work through the challenges of incorporating them into your IT infrastructure. The reward is the flexibility and convenience of devices that can be easily used away from the office to not only check email and search online, but also to dock on- site for more intensive tasks. However your organization uses mobile tech today, we urge you to continue looking for ways to match mobile to the way your organi- zation functions – and vice versa. As vendors continue to refine and expand the form factors, compatibility, and power of laptops, tablets, and smartphones, mobile devices will thrive and revolutionize the way employees navigate the workday. Best part: You’ll be positioned to take advantage of all the benefits these devices have to offer as you seamlessly adapt… to the grand new mobile regime.  Embrace the Age of Mobility “We are nearly there now, and I can only see us going further in the future.” – IT pro survey respondent
  20. 20. 22 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO 06 You’ve just read Spiceworks’ version of data gone spicy: Our answer to humdrum data. We tackle the tech issues of today… and what’s coming soon to a server room near you. And we deliver it all with more originality and spice than your typical run-of-the-mill reports. Drawing from a user base of more than 6 mil- lion IT pros, it’s a glimpse into tech you can’t get anywhere else. This research in particular was conducted in February 2015.  Details on the Data Region 100% United States
  21. 21. April 2015 23 Industry Company Size 12% IT service provider 11% Manufacturing 10% Education Non profit 10% Healthcare 9% 7% Government 6% Finance 17% 1-19 employees 20-49 employees 50-99 employees 100-249 employees 250-499 employees 16% 20% 23% 11% 13% 500+ employees This report was sponsored by Samsung Business. As a global leader in enterprise mobility and information technology, Samsung Business provides a diverse portfolio of enterprise technologies including smartphones, wearables, tablets, digital displays, hospitality TVs,  printers and medical diagnostic equipment. We are committed to putting the business customer at the core of everything we do by delivering comprehensive products, solutions and services across diverse industries including retail, healthcare, hospitality, education and government.  For more information, please visit Samsung.com/ business or follow Samsung Business via Twitter @SamsungBizUSA.
  22. 22. 24 The Rise of the Mobile Empire: Are tablets the new workstation? IT pros weigh in on the future of mobile tech… | #ModernWorkforcev- vweWS2003EO The contents in this report are a result of primary research performed by Spiceworks. Unless otherwise noted, the entire contents distributed as part of this report are copyrighted by Spiceworks. As such any information made available by any means in this report may not be copied, reproduced, duplicated, published, displayed, transmitted, distributed, given, sold, traded, resold, marketed, offered for sale, modified to create derivative works or otherwise exploited for valuable consideration without prior written consent by Spiceworks. For more information visit www.spiceworks.com/voice-of-it/terms. This report contains information of fact relating to parties other than Spiceworks. Although the information has been obtained from, and is based on sources that Spiceworks believes to be reliable, Spiceworks does not guarantee the accuracy, and any such information might be incomplete or condensed. Any estimates included in this report constitute Spiceworks’judgment as of the date of compilation, and are subject to change without notice. This report is for information purposes only. All responsibility for any interpretations or actions based on the information or commentary contained within this report lie solely with the recipient. All rights reserved. 2015. About Spiceworks Voice of IT® The Spiceworks Voice of IT market insights program publishes stats, trends and opinions collected from technology professionals that are among the more than 6 million users of Spiceworks. Survey panelists opt-in to answer questions on technology trends important to them. To find out more about our research capabilities, email insights@spiceworks.com. About Spiceworks Spiceworks is the professional network 6 million IT professionals use to connect with one another and over 3,000 technology brands. The company simplifies how IT professionals discover, buy and manage more than $600 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Austin Ventures, Institutional Venture Partners (IVP), Goldman Sachs, Shasta Ventures and Tenaya Capital. For more information www.spiceworks.com. For other Spiceworks Voice of IT reports visit: www.spiceworks.com/marketing/resources/ Voice of IT® Credits Research: Tracy Peto, Jace Recio Copy & editing: Mary Summerall, Lisa Young, Andrew Baron, Priscilla Brave Illustration & design: Julian Hector, Clarice Bajkowski Follow Spiceworks on Twitter and connect with Spiceworks on Facebook.
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