Government Digital transformation trends shaping digital Government

1. GovernmentTransformation
Trend
Support Providedby EA (examplesofspecificmechanismsand tools)
1 Changingthe business rules • Single unifiedfederatedview of governmentinaholisticmanner
rather thandepartmental view.
• Priorityandfocus on deliveringcore government servicesinan
efficientusingoutcome orientedModel.
• Using government-widepoliciesandstandards, atsame time
allowingautonomytoindividual agencies,partnersanddepartments.
2 Usingmore of performance
management
• Establish andconstantlyassessingthe performance of Government
servicesintermsof linesof businesses,functionsandbusiness
processesand constantly improvingthemasneeded.
• Accessthe performance of the programmesthroughaset of
assessmentcriteriaandlinkingittothe budgetaryprocess.
• LinkingEA up to organizational goals,strategiesandmeasures.
3 Providingcompetition,choice and
incentives
• Setupsharedservicescenterto cater to common administrative
procedures benefiting fromeconomiesof scale andefficiency
returns.
• Institutingmechanismstosupportpublic-privatepartnerships.
4 Performingondemand • Measuringvalue andimprovinggovernmentresponsivenessby
havingclarityon underlyingservices, businessprocesses, data,
applications,andtechnologies.
• Focusingoncore governmentfunctionsandbusinessprocesses.
5 Engagingcitizens • SeamlessAccessto updatedgovernmentinformationandservices.
• Viewingcitizensandbusinessesascustomersof government
services.
6 Usingnetworksandpartnerships • Furtheringcollaborationandcooperationbetweenagenciesand
departments throughcommonandsharedprocesses,data,
applicationsandtechnologies.
• Reorganizinggovernmentservicesintermsof linesof businesses and
businessfunctions(irrespective of agencyperformingthe function) to
builda new service deliverysystem.