1. Mr. Sandip R. ChilamwarMr. Sandip R. Chilamwar
Contact: +91-9960766260~ E-Mail: chilamwarsandip@gmail.comContact: +91-9960766260~ E-Mail: chilamwarsandip@gmail.com
Business Analytics / CRM Functional/Technical Consultant / Testing / CRM
Research, Reporting & Analytics/ Business Operations/ Business Intelligence
Professional Synopsis
 A dynamic professional with over 4.11 years of rich experience in CRM
Functional/technical consultants, Business Intelligence, Operations Management
with key focus upon intense process of managing major core tasks pertaining to Business
Operations
 Excellent Research & Analytics, Reporting skill on CRM tool Salesforce.com (SFDC)
 Previously worked in Eclerx Services Ltd, Pune as Senior Analyst from April 2010-Oct
2014
 Currently working in IGATE Global Solutions Ltd as Senior Engineer-V&V since Oct 2014
till date.
 Understand the Business Logic of the client projects from business perspective &
provide effective solutions for the business growth
 Responsible for loading, extracting and validation of client data using
Salesforce.com (SFDC)
 Business reporting using SFDC & excel tools & preparing presentations for Quarterly
Business Review, Weekly Deck
 Collecting, collating and carrying out complex data research, Customised Reports,
Presentations in support of management & clients requests
 An effective communicator with excellent relationship building & interpersonal skills. Strong
analytical, problem solving & organisational abilities. Possess a flexible & detail oriented
attitude
 Working closely with development team for Requirement Analysis & Testing
 Recognized for hard work and promoted to Senior Analyst
Core Competencies
Strategic Planning Operations Management Team Management
Project Management Client Relationship Management Meeting & Presentations
Quality Assurance Training & Development Process Improvements
Academics & Certifications
 MCA from Nagpur University, Maharashtra, in 2010
 BCS from Nagpur University, Maharashtra, in 2007
 Diploma in Software Testing, Mindscripts Technologies, Pune, in 2012

2. IT Skills:
 Operating System:- Windows XP/98/7/Vista, Windows Server 2008 R2
 Office Tools:- Microsoft Office (MS word, MS Excel, MS PowerPoint)
 Database : SQL Server 2008
 Reporting:- Excel Report Generation, SFDC Reporting, Data Directory, Weekly Deck, MMS
Tracker, EOD, FMEA, SOP, CLPM, SOD, QBR Presentation, MOM
 Data Loading:- Data Load Request in SFDC
Organisational Experience
IGATE Global Solutions Ltd Since Oct 2014- till date
Designation: Senior Engineer- V&V
Project:- Office Depot, USA & UK (Oct-2014-till date)
Description:- ‘Office Depot’ is a office supply retailing company well known for Online selling of
office related products like Printer, pages and other stationary items. It have various brands like
OfficeMax, OfficeMax Grand & Toy, Viking etc. It has taken various environmental strategy around
three concepts Buying Green, Being Green, and Selling Green
Role:- Analaytics, Reporting, Testing.
Responsibilities:-
 Gather and understand client functional requirements
 Collaborate with technical, production, and design teams to create Web and e-mail campaigns and
solutions. Define technical designs and develop and implement test plans.
 Design and integrate business processes and data flows between CRM applications and other
applications, such as back office/ERP applications
 Complete the project tasks on time and under budget
 Conduct solution testing and assist with user acceptance testing
 Create estimates for implementation tasks
 Test Case Preparation and execution
 Preparation of Dashboards, Reports, QBR Presentations as per clients requirements
eClerx India Limited Since Apr 2010- Oct 2014
Designation: Senior Analyst
Project :- CMAP Lead Management (Feb-2013-Oct 2014)
Description: - ‘Channel Marketing & Automation Project’ is a project basically aimed at the
incorporation for channel partners in sales operations & maintain track of customers for future
sales in CRM tool
Client: - Dell, USA
Tools & Technologies: - Salesforce.com, Data.com, Google, Citrix, LinkedIn, Channel Partner Portal
Roles: - Analytics / Reporting

3. Responsibilities:-
 Deploying various methodologies to analyse the process, recommending modifications to minimise
escalations, realise operational efficiencies, control variability, costs and reduce cycle-time.
 Leading client engagement through calls & E-Mails as well as taking various initiatives
maintaining SLA (Service Level Agreement) and to analysis the project requirement.
 Ensuring effective utilization of team capacity planning
 AHT Analysis for reducing the TAT in line with the client’s expectation
 Assistance in Preparation/Delivery of the Presentations for Weekly, Monthly & Quarterly review
with the clients
 Comprehensive experience in managing the overall operations with key focus on streamlining the
process & creating additional bandwidth in terms of resource to offer value adds.
 Create reports, forms and other deliverables for projects and tickets
 Write and maintain programming and project documentation based on provided specifications
 Provide end-user and system administrator training in on-site and remote formats
Project :- Global Demand Center (March 2012- Jan 2013)
Description: ‘Global Demand Center’ is a project used for assisting sales team to track customer in
CRM tool so that customer history, his purchase pattern & sales prospects can be identified for
better conversion ratios
Client :- Dell, USA
Tools & Technologies :- Salesforce.com, Data.com, LAWS, Google, MS Office
Roles:- Analytics/ Reporting
Responsibilities:-
 Lead Management Operations, handling online high priority client requests
 Worked closely with development team for LAWS (Lead Activity Workflow system) and
implemented project automation using i-match & performing UAT Testing
 Research & Analytics done for Quality Assurance and better deliverables
 Proposed Recommendations with requirement analysis to increase productivity & client’s
revenue
 Leading client engagement through calls & E-Mails as well as weekly synch-ups with clients
 Understands and uses programming and documentation best practices
 Continuously improve knowledge through reading and self-study
 Other duties as assigned by owner
Project :- Global Data Storage (Apr 2010-Feb 2012)
Description: - ‘Global LE Storage’is a project basically aimed at assisting in sales of Storage
products for clients which afterwards got merged with the Global Demand Center project
Client: - Dell, USA

4. Tools & Technologies: - Salesforce.com, Google, Linked In, Hoovers.com, IDD (Integrated Dell
Desktop)
Role: - Analytics / Reporting
Responsibilities:-
 Lead Management Operation using Salesforce.com, Hoovers.com, IDD and Client developed
Contact mapping tool
 Analyse and recollect all the information respective to client data like customer id for customer
name & affinity id for company name
 Quality check using Client’s protocols defined for data validation & verification
 Creating and maintaining database for all different activities relevant to client’s requests &
project as well.
 Chase for the approvals which are required wherever needed.
 Leading client engagement through calls & E-Mails as well as taking various initiatives for
maintaining SLA (Service Level Agreement).
 Effectively manage and solve complex problems through problem-solving
 Work cooperatively in a team environment
 Commit to the mission and vision statement of Relevant Automation
 Remain flexible on changing workloads
Professional Enhancement (Workshops & Trainings)
 Attended Workshop on Process Improvement
 Attended Web Workshop on Mail Etiquette & Effective Teamwork at Eclerx Services
 Several Behaviour Trainings included Soft skill, Visual representation of data, Analytical Thinking
Approach to Problem Solving and Team Synergy
 Business Process Improvement
 Basic Quality Tools
 Advance Excel Training
Hobbies & Interests
 Singing
 Watching movies
 Playing Cricket, Badminton, Table tennis
 Trekking
 Travelling

5. Extra Achievement/Curricular activities:-
• Participated in National Level Paper Presentation on OOPS (Object Oriented Programming
System)
• Participated in School level drama competition and won Consolation Prize, and Second Prize
as a Team
• Participated in Government ERP Development Training on Hardware Maintenance &
Networking
• Alumni of 21-MAH-Battalion NCC and honoured with ‘B’ Certificate
• Participated in Table Tennis and Carom competition, and also some other cultural & fun
activities & competitions held in eClerx.
Personal Details
 Father’s Name: Ramesh E. Chilamwar
 Date of Birth : 17th Sept 1986
 PAN Card : ANTPC8446J
 Passport Number: M334239
 Present Address : C/o. Shri. Namdeo Kumbhar, Sector No:- 27, House No:- 13/1,
Pradhikaran, Pune:- 411044
 Permanent Address: Near Shankar Ice Factory, Sanewadi, Ward No:38, Wardha- 442001
 Languages : English, Hindi, Marathi
 Current Location : Pune
Date:- Signature
Place:- _________________________

6. Extra Achievement/Curricular activities:-
• Participated in National Level Paper Presentation on OOPS (Object Oriented Programming
System)
• Participated in School level drama competition and won Consolation Prize, and Second Prize
as a Team
• Participated in Government ERP Development Training on Hardware Maintenance &
Networking
• Alumni of 21-MAH-Battalion NCC and honoured with ‘B’ Certificate
• Participated in Table Tennis and Carom competition, and also some other cultural & fun
activities & competitions held in eClerx.
Personal Details
 Father’s Name: Ramesh E. Chilamwar
 Date of Birth : 17th Sept 1986
 PAN Card : ANTPC8446J
 Passport Number: M334239
 Present Address : C/o. Shri. Namdeo Kumbhar, Sector No:- 27, House No:- 13/1,
Pradhikaran, Pune:- 411044
 Permanent Address: Near Shankar Ice Factory, Sanewadi, Ward No:38, Wardha- 442001
 Languages : English, Hindi, Marathi
 Current Location : Pune
Date:- Signature
Place:- _________________________