1. SANDRA HUESING
SAN ANTONIO, TX
Email: shuesing1@hotmail.com
(210) 630-2260
Operations Management/Sales/Marketing/Training/ Management Professional
● Client Relations ● Process Improvement ● Team Leadership
A resourceful, proactive and versatile, innovative manager/marketer with a proven track record of achieving results by analyzing
the opportunities, facilitating input from the team, creating a flexible action plan and executing the plan to effectively completion.
Dynamic communicator promoted consistently to increasingly responsible positions leading to Sales Director. Demonstrated
ability to lead teams, meet deadlines, and exceed expectations. An expert in cultivating long-term relationships to achieve
business objectives by focusing on:
 Sales / Marketing Client Relations Training  Creative Problem Solving
 Operations Management  Coaching / Mentoring
 Revenue / Profit Generation  Cross Functional Teaming
 Performance Improvement  Needs Assessment
ACHIEVEMENTS
OPERATIONS MANAGEMENT: Created process improvement in the payables/receivables, water mitigation and reconstruction
department for efficiency as well as implemented a profitable marketing department.
MARKETING/SALES – Exceeded expected sales goals and led a team of 14 to top 3 positions out of 24 for 9 consecutive
months.
EMPLOYEE DEVELOPMENT- Conceived / Implemented a multi-dimensional sales/marketing development program for 150
sales reps focused on improving sales skills, overcoming objectives, closings to develop a positive customer experience which
propelled the team to #1-3 ranking company-wide for 9 consecutive months.
CORPORATE CULTURE DEVELOPMENT- Coordinated the training development team and the sales force to promote the
customer focus culture of the business so that it was reflected in all sales transactions.
PROCESS IMPROVEMENT – Created innovative format by developing a team of 14 that streamlined a process that catapulted
effectiveness and revenue by 30% compared to other sales teams.

2. TRAINING AND COACHING – Cross trained sales representatives to achieve key metrics and goals that have yet to be
surpassed while most teams barely hit minimal standards of $35k monthly revenue compared to our $85k.
LEADERSHIP – Demonstrated exceptional ability to learn quickly by successfully cross training in all property and casualty
insurance fields in 1.5 years compared to my peers at 2-3 years. First to be promoted to Senior Service Representative out of
my training class of 24 into a teaching, mentoring, middle-management role.
ORGANIZATIONAL DEVELOPMENT- Recruited / Trained sales/marketing force that streamlined job expectations to
increase division efficiency and productivity. Developed, mentored 3 sales/marketing representatives that were promoted to
sales management.
POLICIES AND PROCEDURES – Presented / Administered best practice policies to 24 sales managers to increase
professionalism, productivity and job knowledge raising sales metrics to an all-time high, increasing revenue by 25%.
PERFORMANCE METRICS - Developed reporting system to track and code all sales/marketing metrics ensuring equality for
all representatives for grading, training, staffing, development performance, commissions, evaluations, promotions and bonuses.
* Met all critical sales/marketing metrics by leading team to place number 1-3 out of a sales force of 24 teams, 150
representatives 9 consecutive months exceeding revenue expectations by 30%, sales cash goals by 50%, referral goals by 45%.
PRESENTATIONS – Conducted new sales orientation by to shorten the length of learning curve by 20% for new employees
resulting in less on-the-job training for classes of 50-60 for 6 months, resulting in higher productivity.
FACILITATION – Coordinated / Facilitated sales award ceremonies to 150 - 200 sales reps and managers, high lighting
monthly top sales performers, presenting motivational speeches to promote and demonstrate corporate culture.
PROFESSIONAL EXPERIENCE
FIRST CALL RESTORATION, SAN ANTONIO, TX 2013-2015
OPERATIONS MANAGER/SALES & MARKETING MANAGER
Logistics management: ensures that the machinery and equipment used have the ability to produce goods and
services for the client at an acceptable standard while ensuring that the goods meet an acceptable standard and
generates positive feedback from clients; interacting with the employees, prepare reports on the current condition of
logistics, and decide on the next course of action.
Budget management: obtaining requirements for logistics and coordinate with the finance department to obtain the
necessary approval for the budget while ensuring quality equipment is procured within the budget.
Operational strategizing: overseeing overall operational policy by implementing policies to optimize use of all
resources of the organization.
Manage support services: maximizing the output of the various support services such as, IT, finance and HR.
Consulting with the IT services personnel—procure Servers that helps the organization store huge amount of
confidential data in a secure manner.
Managing third party relations: Ensuring standard procedures are followed when third parties are hired such as
security, administrative assistants and office conveyance. As well as ensuring necessary administrative and legal
formalities are completed. Executes third party contracts with the agreed terms and conditions.
ASSOCIA PROCOMM HOA MANAGEMENT, SAN ANTONIO, TX 2013-1 YR
PORTFOLIO MANAGER- 14 PROPERTIES
Act as liaison between the Board of Directors, vendors, homeowners and staff
Communicate to the Board of Directors, vendors and homeowners regarding the essentials of their duties
and community items; Provide guidance to Board members regarding community policies all under the
realm of state statutes and established Rules and Regulations; Attend Board scheduled Board Meetings

3. Provide fiscal management through budget preparation and accounts receivable processes.
Complete Board packets, Management Reports, Action Item Lists and follow-up accordingly
Have knowledge of the contract analysis and vendor accountability practices
Perform site visits for the purpose of oversight of client vendors and administration of clients enforcement
processes and procedures; Respond to e-mails and phone calls daily
Marketing Coordinator for CAI (Community Associations Institute) yearly conference Exposition, CA
Day.
SPRINT COMMUNICATIONS, NEW BRAUNFELS, TX 2011-2013
BUSINESS ACCOUNT SALES EXECUTIVE/MARKETING
MARKETING/SALES-PROSPECTED FOR NEW BUSINESS, WRITING CONTRACTS FOR WIRELESS BUSINESS SOLUTIONS. BUILT
RELATIONSHIPS WITH PROSPECTS AFTER MULTIPLE CONTACTS AND MEETINGS AND DEVELOPED A STRONG REFERRAL BASE. IMPLEMENTED
STRONG LISTENING SKILLS, INTERPERSONAL SKILLS, CLOSING AND STRONG PRESENTATION SKILLS. HAVE LEVELS OF HIGH SELF-ESTEEM
AND STRONG PERSONALITY AS WELL AS BEING A SELF-STARTER AND WELL-ORGANIZED TO BUILD A CLIENT BASE.
MEMBER OF SAN MARCOS, NEW BRAUNFELS, BOERNE, SAN ANTONIO CHAMBER OF COMMERCE.
DIRECTED/COORDINATED MARKETING BOOTH AT TRADE DAYS EXPOSITION FOR NEW BRAUNFELS AND SAN ANTONIO CONFERENCES 2011-
2013
THE SCOOTER STORE, SAN ANTONIO, TX 2006- 2011
DIRECTOR OF SALES/MARKETING
Designed, initiated, and implemented motivational material, to train and motivate employees throughout the sales division.
Managed a team of 14 to successfully exceed the expected metrics. Created reports to measure metrics used for staffing,
promotions, commissions, performance development.
COMAL COUNTY SCHOOL DISTRICT, SAN ANTONIO, TX 2004 - 2006
K-12 SUBSTITUTE TEACHER
Followed curriculum for full-time teacher, reporting back any issues that required further follow-up.
BLACKMON MOORING STEAMATIC, SAN ANTONIO, TX 2002 - 2004
MARKETING MANAGER
Business to Business Field Marketing. Collaborated with a team of 4 to distribute and coordinate marketing materials, set social
gatherings between insurance agents and sales division to increase revenue, promote new business. Coordinator of trade
show expositions.
CLAIMS MANAGER
Coordinated between the Production, Operation and Sales managers ensuring customer damage was settled in a timely, fair and
equitable settlement to ensure customer satisfaction.
USAA INSURANCE, SAN ANTONIO, TX 1999-2002
LICENSED PROPERTY CLAIMS ADJUSTER
Settled, investigated claims based on policy provisions for timely, fair settlement to the limits of liability, first, third party liability
property claims. Led liaison reporting team, coordinating with middle management for employee feedback for improvement
process to increase productivity and effectiveness in a Fortune 500 company.
STATE FARM, COLORADO SPRINGS, CO
PROGRESSIVE - ZURICH INSURANCE (ACQUIRED BY PROGRESSIVE) 1992- 1999
SALES/SERVICE REPRESENTATIVE-LICENSED INSURANCE AGENT
Consulted with customers for changes, corrections, additions and advising for all lines of insurance policies.

4. USAA INSURANCE, COLORADO SPRINGS, CO
SENIOR SERVICE REPRESENTATIVE-LICENSED INS. AGENT 1988 - 1992
Successfully maintained, trained service group of 7 to increase productivity, quality assurance, on the job training to complete
two-year training period of property and casualty sales agents. Authored a weekly news bulletin outlining the sales organizations
promotions, discussions and upcoming training sessions.
EDUCATION/PROFESSIONAL DEVELOPMENT
 Bachelor of Arts, Business Communications, Eastern Kentucky University
 Member of Aerho Broadcasting Honor Society
 Multi-Lines Property/Casualty Adjusters Insurance License #1077552 npn 1598907, effective 11-17-2011 to 11-17-
2015
 All lines Insurance Agent License 1988-1999, current Life & Health Licensed in Texas
 Member of San Antonio Claims Association, Independent Women’s San Antonio, Independent Insurance Association
San Antonio, Community Associations Institute(CAI) member, Conference-trade show Coordinator
 Volunteer for Habitat for Humanity