1. CHOUDHURY SANJOYA KUMAR DAS
E-Mail : sk.das74@yahoo.com
Phone : +91 - 9582260555
SENIOR MANAGEMENT PROFESSIONAL
Project / Portfolio / Process / Delivery/Operation Management/Sales Operations ● Profit Centre Operations
Enterprising leader & planner with a strong record of contributions in streamlining delivery, operations, invigorating
businesses, heightening productivity and improving Process, systems & procedures
Industry Preference: Telecom/IT/Software Service ~ Location Preference: Bangalore
P R O F I L E S U M M A R Y
• A dynamic technocrat with 20 years of rich experience in Project & Program
Management, Delivery/Operation Management, Sales Enablement programs, Portfolio
Management and Profitability Management, Vendor Management, ITSM, Managed
Service
• Distinction of working in a global environment and at international locations like
Singapore, Thailand, Philippines, Malaysia, Taiwan and Bangladesh
• Domain expertise in Telecom, Banking, Finance, Insurance, Travel, IT, BPO & Healthcare
• Apical in managing relationships with clients, collaborating with them for
achieving their strategic objectives by effectuating management controls and
effectively handling processes to facilitate the required change
• Skilled in handling end-to-end development of products / projects from inception,
requirement specs, planning, designing, implementation, configuration management,
documentation and closure with cross-cultural teams
• Conversant with ITIL principles; handled large teams
• High energy and self-motivated professional with a natural ability to deliver under constraints, reach out to other areas beyond
direct responsibility such as championing people development & training
C O R E C O M P E T E N C I E S
• Envisioning and delivering insightful & innovative business solutions through
technology, shaping future course for the organization, introducing innovative, and
cutting edge business solutions for clients
• Handling Managed Service Delivery/Operations with a combination of skills
including communication, budget tracking & problem-solving
• Developed Professional Services project plans/SOW & revised them in accordance
with clients’ requirements; created/reviewed and evaluated business soultuions &
objectives; ensuring consistent implementation of business processes across
common project objectives
• Mapping business requirements and providing customized software solutions, involving
finalization of test methodologies and selection of appropriate techniques
• Evaluating & prioritizing defect corrections & enhancement requests with
accountability of evaluation of impact of proposed requirements changes on users
and business processes
• Managing Delivery Center/NOC issues, including issue identification, escalation,
and resolution status tracking & Customer Management.

2. O R G A N I S A T I O N A L E X P E R I E N C E
IBM India Pvt. Ltd
Since Dec’16
Associate Director Sales Enablement
NOTABLE CREDITS AS GLOBAL EXECUTIVE
Finance Management
Works with the Sales team and various IT Service Offering teams of IBM for deals 10M $ & GT 10M Size. Enable teams
with various sales tactics for XaaS, manage factor/validated Pipeline for CQ & NQ and works very closely with Marketing
and Portfolio team for Sales collaterals for Sales enhancement and Revenue achievement programs.
Delivery, Operation
Works for Cloud (Private, Public or Hybrid), Mobility, Systems, Security, Resiliency team for As a Service model, various
offerings across all verticals and industry solutions.
Highlights
• Recipient of Eminence Excellence Award for Successful execution of various strategic World Wide Sales Enablement
Programs for Pipeline Enhancement which was highly appreciated by WW Seller Community.
P R E V I O U S E X P E R I E N C E
Hewlett-Packard (HP) GlobalSoft, Gurgaon (Jun’12 – Dec’16)
Customer Service Operations / Delivery Leader
NOTABLE CREDITS AS SERVICE DELIVERY/OPERATIONS LEADER
Team Leadership
Spearheading the managed service program delivery/operation & NOC/Technical Team & on- site team comprising of
100+ resources for Airtel, Reliance, managing performance of the team members, growth of team members, assisting
with people leadership & strategic decisions
Client Relationship Management
Working Exclusively with Account Delivery Team for overall customer relationship and being responsible for high customer
satisfaction for Bharti Airtel account for all locations (India, Bangladesh, Srilanka & 16 Africa Countries) and other
customers like Reliance Communications, Bangalore International Airport ltd (BIAL), DB, etc.
Proficiently implemented various proactive monitoring steps in NOC thus increased the customer satisfaction level with
minimal breakdown and executed a close mapping of customer relationship for various levels thus having high cu SAT
Delivery, Operation & SLA Management
Handling account delivery within the contractual SLAs, multiple development projects/programs for VAS and managing
service applications successfully within the timelines and budget.
Conducting regular review of KPIs and improvement plans for IT infrastructure and acquired knowledge on ITSM and
provides necessary operational trainings
Automation
By Automating the Reporting Portal & Health Check Dashboard saved $30K PA.
Highlights
• Recipient of three Awards (Avaya “Circle of Excellence” & “Ovation Award” for two consecutive years in recognition of
various Leadership Program Management Activites
• Pivotal in saving $50K PA through innovative approaches such as Automation, Proactive Monitoring etc
• Pivotal in streamlining Incident/Change Management processes through measures such as Proactive Monitoring,
Dashboards and other regulatory bodies

3. Nokia Siemens Networks (NSN), NOIDA (Nov’09 – Jun’12)
Regional Service Manager
NOTABLE CREDITS AS SERVICE MANAGER INDIA
CXO Interaction
Interfaced with Leadership team as a Service Delivery Leader, tied up with Delivery, Operations & Project Management
teams for directed service delivery/pre-sales within the region (India) encompassing new business generations,
implementation of changes in maintenance mode including Office IT Projects.
Partner Management
Built/Maintain Partners & trained them on allotted technical platforms for new project assigments on Capex & Opex
budgeting.
Finance Management
Co-ordinated with finance Head forP&L Management & financial reviews, technical evaluation, multiple initiatives for Cost Savings.
Served towards development of strategies, short term plans (STP), administered operative supplier management and
maintained regular business communication with respective supplier(s)
Business Cost Reduction Strategics
Executed programs like Partner Consolidations, Automations projects, minimised the partner from 11 to 4 within 2 years
which assisted to save close to Euro 500M PA from OPEX Prospective
Highlights
• Successfully Executed various cost Saving Programs (projects) and able to achieve nearly 100M Euro saving for the
Year starting 2011 & followed for subsequent years
• Accomplished seamless service/ project coordination with various internal & external clients/ vendors for rolling out
enterprise, managed Solutions for different business teams including Vodafone, TATA DoCoMo, GNOC Operations and
NSN R&D and Data Centre Operations
• Collaborated customer Responsiveness & Project Management Programs, which resulted in high level of Cu SAT
Avaya Global Connect Ltd. (AGCL), Gurgaon (Sep’00 – Nov’09)
Manager Professional Service
NOTABLE CREDITS AS PROFESSIONAL SERVICE MANAGER INDIA
Joined as Engineer and rose to the position of Manager-Professional Services in Jun’07
Program Management (Professional Service)
Proficiently assisted towards business consulting, knowledge expertise in strategic performance management
methodologies, process assessment work, and the application of technologies to business for different kinds of Telecom/IT
and software Services projects with budget value ranging from 1M to 150M Rupees and team size varied from 3 to 25
Successfully accomplished projects in various domain i.e. Telecom, BFSI, Travel, IT, BPO and Healthcare and with reputed
clients like GE Money Bangkok, CTCB Taiwan, TT&T Thailand, Fidelity Gurgaon, Samsung India Delhi, State bank of India,
Indian Railways, Make My Trip, OCBC Bank Singapore, UOB Bank Singapore, SSKI Mumbai, Vodafone, Bharti Airtel, Bajaj
Allianz, Citibank India and Patni computers Noida
Client Relationship Management
Managed business relations with customers at various levels on technical, business and commercial matters.
Served as SPOC between:
• Sales and Professional Service Team for the development of proposals, SOW and tender responses
• Product Marketing and PS Teams for defining/ developing new products and services for delivery
P&L Management (Professional Service)
Owning P&L Administration for Professional Services for Asia Geography worth 1 Billion
Structuring Sales Pipeline (Professional Service)
Worked closely with Sales team for building the Professional Service Sales Pipeline along with company level Product &
Service Sales Target
Account Mining (Professional Service)

4. Bagged Multiple Sales as Service Projects worth nearly $500K on yearly basis to achieve the Revenue Target with Profit
Margin ranging from 20-45 %
Highlights
• Bestowed with the following:
o Achievement Par Excellence Award (4 times) for record breaking performance during various Quarters of 2005,
2006, 2008 & 2009
o Achiever 2002-03 for best performance in 2002-03
o “Customary Team Excellence Award” (5 times) for efficiently managing various projects in the years 2002, 2003,
2004, 2005, 2006 and 2008
o Several awards and appreciation for excellent project execution by various customers
o “Individual Excellence Award” for the successful & timely execution of projects in Bangkok (2004-05)
o “Team Excellence Award” for handling the successful installation of PDS and subsequent integration with
eCreator for first time in India for Patni Computers, NOIDA, in Q2 2008
Servion Global Ltd., Chennai (May’99 – Aug’00)
Engineer
Career Growth
Joined as an Engineer and responsible for Contact Centre IVR application Development/Deployment, SIT and UAT
for BFSI /Telecom Clients & also did various transition Projects
P E R S O N A L D E T A I L S
Date of Birth: 13th July 1974
Languages Known: English, Hindi & Oriya
Mailing Address: J238, Sena Vihar, Kammanahalli Main Road, Bangalore
Passport Details: H7398898