1. Santhosh P CheeranSanthosh P Cheeran
Address: "Thanal House", Chathangattu Road, Palarivattom, Kochi, Kerala, India
Contact: +91-8281283494, +91-8281289493, +91-484-2345144
Email: 2004spcheeran@gmail.com, spcheeran@gmail.com
Customer Service Management & Business Development Professional
Recognized for high professional merit & excellence in the entire career
Objective: Seeking challenging and senior Management role as Head/ Regional Manger/Branch Manager across
Trading & Manufacturing Industry with reputed organization, demanding high standard of quality and precision
and providing opportunity to amalgamate my personal enrichment with organizational goal.
Career Synopsis: Dynamic, energetic, multi-tasking, customer service oriented and target focused professional
with over 24 years experience in handling Marketing, Direct/Indirect Sales, identifying new business opportunity
for Business development, Customer Relationship building, customer care management and Business
Administration with different types of industries. Possessing valuable insights, keen analysis and team approach
to implement best practices used in organizing business, adept at working in high pressure environments with
strict deadlines and multiple deliverables.
 Proven experience of working in manufacturing plant with expertise in coordinating various activities in
factory environment in both, India and Gulf.
 Established credentials in closing and coordinating large project negotiations during order releasing /
marketing stage with ability to negotiate both with clients and suppliers.
 Quick decision maker, ambitious and resourceful with expertise in building & maintaining long term
business relationship with clients.
 Flair for continuously upgrading knowledge with the latest development in the field of interest and
implementing in the organization to get an edge over the competitors.
 Gelling, agile and disciplined with positive attitude, carries an unsullied image of integrity and honesty.
 Out-of-the-box thinker, creative, collaborative and dedicated leader and team builder, always leads the team
from the front; gifted with pleasing, impressive and cheerful personality & good convincing skills.
 Self confident, dedicated, highly organized and good communicator as well as motivator with excellent
presentation, interpersonal and relationship building skills.
CORE COMPETENCIES: Vision & Strategic Planning • Sales & Marketing • Business Development • Customer
Service Management • Management Reporting • Large Project Coordination • Payment Follow-up • Resource
Orchestration • Systems Implementation • Work Flow Management • Liaison & Coordination • Relationship
Management • Team Building & Leadership Skills • Training & Development • Problem Solving
PROFESSIONAL EXPERIENCE
Nilkamal Limited, Kochi, Kerala India 2014 –
2015
Branch Manager (Reporting to the Regional Manger)
Company Brief: Nilkamal Limited, Kochi, Mattress division, is a part of Nilkamal group with 1500Cr Turnover.
Key Responsibilities:
 Heading and managing the Kerala Market-Mattress division with
 Assigned responsibility of managing the Depot, appointing dealers and meeting the Sales target for Kerala
Market.
 Monitoring of sub - dealer network sales and responsible for maintaining stock at the Depot.
 Accountable for timely preparing and dispatching Management reports on request.
 Planning and organizing technical seminar for dealers and sub-dealers.
Major Accomplishments:
 Successfully achieved all time high sales for the Kerala market.

2. Grove Info Limited, Kochi, Kerala, India 2013 –
2014
Chief Manager – Business Development (Reporting to the Unit Head)
Company Brief: Grove Info Limited, Kochi, Kerala is a part of 350 Cr. Merchem group which is specialized in the
manufacture of Rubber Chemical, Grove snacks which specializes in Snacks Food.
Key Responsibilities:
 Responsible for the training of the Marketing and field staff with the latest updates of software.
 Assigned responsibility of Marketing of the software products and meeting Sales target.
 Preparing and ensuring sending of timely management reports.
 Managing the entire marketing operations with a team of dedicated team of engineers and managers across
India.
Major Accomplishments:
 Instrumental in achieving a Major Sales Break through for ULTIMA, the utility management software.
Best Power Controls, Manama Bahrain 2007 –
2013
Regional Manager (Reporting to the MD)
Company Brief: Best Power Controls (Middle East) WLL specializes in trading of power conditioning equipments like
UPS, Batteries, Chargers, Automatic Transfer Switches, Power Control Solutions, Instrumentation and Control Panel.
Key Responsibilities:
 Assigned responsibility of Marketing of New products and achieving the Sales target and General
Administration.
 Involved in negotiating with suppliers and clients with overall responsibility of Service Area.
 Monitoring the activities of Market expansion and managing logistics of stock as well as projects material, and
appointment of dealers and sub-dealers.
Major Accomplishments:
 Instrumental in getting orders and achieving timely completion of various major projects with government
Ministry like:
o Ministry of Electricity and Water, Bahrain
o Ministry of Health, Bahrain
o Ministry of Works, Bahrain
o Ministry of Interior, Bahrain
o Bahrain Defence Force, Bahrain
 Applauded by the Management for getting substantial orders and effectively overseeing of execution of
projects with various major companies like:
o Aluminium Bahrain ( ALBA)
o Bahrain Telecommunication Company ( BATELCO)
o Bahrain National Gas Company ( BANAGAS)
o DHL, Bahrain office
o Arab Bank
o Shopping Malls like City Centre Bahrain
O/E/ N India Limited (O/E/N), Kochi, Kerala, India 1991 –
2007
Sr. Engineer- Customer Care (Reporting to the GM - Customer care)
Company Brief: O/E/N India Limited, Kochi is an ISO 9001:2000 & ISO/TS16949:2002 company manufacturing
electro-mechanical components like relays, switches and potentiometers for telecommunication, industrial and
military application in India as well as abroad.
Career Progression with O/E/N:
 Sr. Engineer- Customer Care , 2004 – 2007

3.  Senior Engineer Marketing/ Engineer/ Assistant Engineer, 1999 – 2004
 Assistant Engineer/ Graduate Trainee - Research and Development, 1992 – 1999
 Trainee under Apprentices Act, 1991 – 1992
Sr. Engineer- Customer Care
Key Responsibilities:
 Assigned responsibility of coordinating activities related to the Marketing & Factory and customer care
management at all India level.
 Preparing invoices and managing despatch as well as Stocking of goods.
 Associated with the R&D for handling the new product development.
 A single-point of contact for resolving both technical as well as commercial problems and providing workable
solutions for the customer without any delay.
Major Accomplishments:
 Applauded by the Management for building and maintaining excellent relationship with all the customers
Senior Engineer Marketing/ Engineer/ Assistant Engineer
Key Responsibilities:
 Assigned responsibility of handling marketing and direct/ indirect sales of the entire range of the company
Products in the Eastern and Southern India.
 Functioning as a contact point for all the technical and commercial clarification for the customers.
 Assigned responsibility of identifying business opportunities for Market development to meet the target and
development of sales network including stockist, dealers etc.
 Monitoring the business and initiating corrective actions to meet the target for the regions by removing bottle-
necks areas impeding the progress.
 Forecasting the demand for existing and new products and arranging for manufacturing of these products.
 Key person for identifying and suggesting new products for the future of the company.
Major Accomplishments:
 Got accelerated from Assistant Engineer to Senior Engineering – Marketing.
 Successfully developed South India and Eastern India market.
Assistant Engineer - Research & Development/Graduate Trainee
Key Responsibilities:
 Conducting feasibility study and handling design, development and batch production of electro- mechanical
components prior to transfer for regular production, adaptation of technology etc.
 Responsible for setting up the CAD station at R& D.
Indian Aluminium Company, Kalamassery, Kerala 1990 - 1991
Engineering graduate Trainee
Key Responsibilities:
 Managing scheduled maintenance jobs in Extrusion Press, Casting plant, 25 KA and 50 KA Pot Rooms etc.
EDUCATION & TRAINING
B.E. (Mechanical), Gogte Institute of Technology, Belgaum, Karnataka University, 1989
IT Skills: Proficient with the use of MS Office suite, Oracle JD Edwards Enterprise One Version 8.9 and Internet
PERSONAL DETAILS
 Date of Birth : 3rd
May 1966
 Nationality : Indian
 Language Known : English, Malayalam & Hindi
 Marital Status : Married with 2 Children
 Passport Details : No. M 6535174, valid till 18th Feb 2025

4.  Driving Licenses : Holding Valid Bahrain Driving License as well as Indian Driving License
 Location Preference : Gulf and South/Western India
 References : Available Upon Request