2. What is Public?
A public is any group that has an actual or potential
interest in or impact on a company’s or a person’s ability
to achieve its objectives.
What is Relations?
It is the result and outcome of mutual understanding
derived from the process of sharing common interests.
3. What is Public Relations?
Public Relations (PR) involves a variety of programs
designed to promote or protect a company’s image
or a person’s or individual products.
4. Defining Public Relations
Public relations, according to the Institute of Public
Relations (IPR), is about reputation. The result of what
you do; what you say and what others say about you.
The PR practice is defined as the discipline that looks
after reputation with the aim of earning understanding
and support, and influencing opinion and behaviour. It
is planned and sustained effort to establish and maintain
good will and mutual understanding between an
organization and its public – i.e., a company's staff,
suppliers, shareholders, customers, etc."
5. Origin of PR in the world
PR found itself originating in the media & publicists who
specialized in promoting circuses, theatrical
performances, and other public spectacles.
The First World War also helped stimulate the
development of public relations as a profession.
6. 1900s…
Public Relations evolved from individual ‘press agents’ and
publicists to counseling firms that offered their services as
experts in the field
America’s first publicity firm, The Publicity bureau was
founded in Boston in 1900
In 1906 the railroads made these bureaus more prominent
and soon they had their own PR departments
7. Ivy Ledbetter Lee
The early public relations practitioners
He helped develop many of the techniques and principles
that are followed today in PR
He believed in open communications with the media and he
was candid and frank in his approach to the press
He understood that good corporate performance was the
basis of good publicity.
8. Ivy Ledbetter Lee
His major contribution it is said was to humanize wealthy
businessmen and to cast big business in a more positive light
Lee was earlier a Wall Street Reporter who became a public
relations counselor with George Parker in 1904
9. Edward L.Bernays
He is credited with coining the term public relations counsel
in his first book on the subject, Crystallizing Public Opinion,
originally published in 1923. In 1928, he published
Propaganda, and in 1952, Public Relations
10. PR in the world
In Europe, too, professional public relations
mushroomed after World War II as diplomacy and mass
communications became central to the stability and
reconstruction of scores of countries
In the late 1940s and throughout the 1950s and 1960s,
the growth of public relations became evident in the
formation of national professional associations in South
Africa, Australia and Western Europe
11. Common Principles
There was general agreement regarding the basic principles
and practices of public relations; e.g., the power of public
opinion, the need for relationship-building between
institutions and their publics, the influence of the press as a
force for free speech, and the value of corporate citizenship
12. Common Principles
Public relations increasingly borrowed from and redefined
philosophical concepts such as human rights, fairness and
social freedom
13. Evolution of Public Relations Industry
in India
A systematic and organised practise of public relations in
India began with the Indian Railways.
During the first World War (1914-1918), the Central
Publicity Board was set up in India. This was the first
organised PR/Information set-up in the then British ruled
India.
14. Evolution of Public Relations industry in
India contd…
After Independence (1947), the government of India set
up a full-fledged Ministry of Information and
Broadcasting.
Soon after freedom, multi-national companies operating
in India for several years felt the need to communicate
with the Indian people more meaningfully led to Tata’s
setting up a Public Relations Department in Mumbai in
1943.
15. Retrospective…
Businessmen and industrialists preferred staying out of media
Profit was a dirty word
No significant growth of business media in the country -
Business India was launched in 1976 .Financial papers turned
pink only by 1989
Industrial houses engaged liaison officers- mainly family
retainers - retired bureaucrats
16. Retrospective…
They were fixers (spin) - They knew the style. They could
manipulate and manage
Their task was to look after bureaucrats, politicians and
journalists
They were relationship managers.
Wining and dining was an art - Nothing was impossible
17. Retrospective…
Professional PR came in with process of liberalisation.
1985 onwards….
Profitability became sign of success
Increasing competition in the open market needed strong
brands ,good marketing skills
Booming markets changed the face of business journalism
PR managers were needed for crisis management
18. Retrospective…
Good communication skills became corner stone of
success
Influencing opinion makers/ journalists, acquired more
importance than merely managing crisis
Professional PR separated from advertising - event
management skills matured
Fixers were replaced by good communicators
Professional PR stills continues to be a mixed bag
19. Retrospective…
PR was largely restricted to management of new issues
in the new liberalised economy 1980-90
Advertising agencies offered PR free initially and then
for a fee
Companies started looking at PR as a long term strategic
need---Corporate Communications
PR could influence opinion makers, ensure change in policies -
lobbying
20. We need to…
Evolve uniform practices - code of conduct - strengthening
of professional bodies
Principles are the same - honesty, integrity and
transparency : Adherence to corporate governance
Long term professional integrity is more important than short term
organizational advantages
21. Propaganda
Propaganda: "... the manipulation of symbols as a means of
influencing attitudes on controversial matters" (Harold D.
Lasswell)
Unlike PR, which is often described as objective and
extensive information of the public, advertising and
propaganda are associated with manipulative activities.
22. Influence of Propaganda
Propaganda techniques were first codified and applied in a
scientific manner by Walter Lippman and Edward Bernays
Many of the first PR professionals, including Ivy Lee,
Walter Lippman, Edward Bernays, and Carl Byoir, got
their start with the Committee for Public Information
(also known as the Creel Committee), which organized
publicity on behalf of U.S. objectives during World War
I
23. Propaganda
Bernays coined the terms "group mind" and "engineering
consent," important concepts in practical propaganda work
World War II saw continued use of propaganda as a weapon
of war, both by Hitler's propagandist Joseph Goebbels and
the British Political Warfare Executive
24. The Communications Model by Lasswell
In 1939, Germany’s
frighteningly effective use
of propaganda prompted
President Franklin Delano
Roosevelt to create a group
of "top men" to start
working on anAmerican
version of propaganda –
just in case it was needed
25. The Communications Model by
Lasswell
During World War II, US Federal agencies used
Lasswell’s secret model to test a variety of propaganda
techniques and to create some very powerful propaganda
posters, films, and radio broadcasts
For example, it was discovered that "help win the war"
wasn’t the most effective slogan to use for selling war
bonds. It appealed to men, but not women. This led to
the development of a more effective slogan: "Help win
the war and bring the boys home"
26. The difference between publicity and
public relations …
The terms public relations and publicity are often misused or
confused.
They are not interchangeable.
Publicity is only one function of public relations. It is media
coverage — news stories, feature articles, talk show
interviews, editorials and reviews
27. Basic Functions of PR
Press or Media Relations
Product Publicity
Corporate Communications
Lobbying (is the act of attempting to influence decisions
made by officials in a government, most often legislators or
members of regulatory agencies.)
Counseling
Crisis Management
Investor Relations
29. Books for reference:-
Public Relations- The realities of PR by Newsom, Turk,
Kruckleberg
Principals of Public Relations-C.S Rayudu & K.R.Balan
Public Relations -Diwakar Sharma
Public Relations Practices- Center & Jackson
Effective Public Relations in Public and Private Sector by Banik
The Corporate Peacock-Rita Bhimani
lations for your business- Frank Jefkins
The Art of Public Relations by CEO of leading PR firms