From the SMX West Conference in San Jose, California March 21-23, 2017. SESSION: Your Mobile PPC Sucks (But It Doesn't Have To!). PRESENTATION: Your Mobile PPC Sucks (But It Doesn't Have To!) - Given by Maddie Cary, @maddiemarketer - PointIt, Director of Paid Search. #SMX #22B1

1. #SMX #22B1 @MaddieMarketer
YOUR
MOBILE
PPC
SUCKS
(But It Doesn’t
Have To!)

2. #SMX #22B1 @MaddieMarketer
 Director of Paid Search at Point It
 Based in Seattle, WA
 Oversee $35M+ in Yearly Media
 Global SEM Program Lead
 20 Person Team
 30 Languages
 60 Markets

3. #SMX #22B1 @MaddieMarketer
Oh, and I searched
far & wide
for some great
“angry at phone”
stock photos…

4. #SMX #22B1 @MaddieMarketer
LET’S TALK
ABOUT
MOBILE

5. #SMX #22B1 @MaddieMarketer
Apr
2015
Feb
2016
May
2016
June
2016
Jan
2017
Enhanced
campaigns
announced
Enhanced
campaigns
forced migration
Google
IF function ads
(1/31)
“Mobilegeddon”
Algo Update
(4/22)
Feb
2013
July
2013
Sidebar Ads
Removed
(2/19)
Google Summit (5/24)
• ExpandedText Ads
• Responsive Display Ads
• Bid Adjustments by Device
• Local Search Ads
Mobile Friendly 2
Algo Update
(5/12)
Google
Mobile-Friendly
Website Tool (6/2)

6. #SMX #22B1 @MaddieMarketer
Number of Mobile
devices has surpassed
Desktop
Mobile search volume
has also surpassed
Desktop

7. #SMX #22B1 @MaddieMarketer
People spend 50%
of their time on
smartphones
using search engines

8. #SMX #22B1 @MaddieMarketer
I could throw stats at you all day.
We all know that
mobile is important
AND YET…

9. #SMX #22B1 @MaddieMarketer
We back-burner
optimizing our
sites for mobile…

10. #SMX #22B1 @MaddieMarketer
We aren’t doing a
great job of
tracking
the influence of
mobile devices…

11. #SMX #22B1 @MaddieMarketer
We approach
desktop & mobile
as if their audiences don’t overlap

12. #SMX #22B1 @MaddieMarketer
We get lazy and don’t alter
our strategy for
mobile-specific intent

13. #SMX #22B1 @MaddieMarketer
Should I test targeting mobile in PPC?
“We aren’t optimized for mobile”
“Our customers don’t use mobile”
“We can’t prioritize mobile right now”
“We don’t need mobile to drive growth”
OH MY GOD
TURN IT OFF!
WE’RE NEVER
TARGETING
MOBILE AGAIN
“We don’t have mobile-specific products”
Mobile performance
not exactly equal to
Desktop
SURE! NOPE

14. #SMX #22B1 @MaddieMarketer
WHEN I SEE MY
MOBILE CPA
YOUR MOBILE PPC
DOES SUCK
But your
conclusions &
assumptions
are wrong!

15. #SMX #22B1 @MaddieMarketer
STEP #1:
STOP
IGNORING
MOBILE

16. #SMX #22B1 @MaddieMarketer
HEY, WHAT’S GOING ON?

17. #SMX #22B1 @MaddieMarketer
What’s going with mobile in your industry?
TRAVEL ELECTRONIC
S
E-COMMERCE B2B
In 2015,
conv rates
grew
+88%
on mobile
travel
sites
(Google MicroMoments)
Mobile’s
sales
channel
influence
4.6x
for
electronics
(Google AdWords mLab Study)
Mobile
e-Commerce
is growing
300x
faster
than
e-Commerce
(Coupofy Study)
34%
of executives
didn’t
purchase
because of a
non-mobile
friendly
interface
(Google & Forbes Insights)

18. #SMX #22B1 @MaddieMarketer
How about outside of our US bubble?
Countries like
Spain, Singapore,
Japan, South Korea,
& China
expect to find you
on a mobile device
Because most
ONLY use a
mobile device!

19. #SMX #22B1 @MaddieMarketer
Keep tabs on mobile search trends!

20. #SMX #22B1 @MaddieMarketer
DON’T RULE IT OUT

21. #SMX #22B1 @MaddieMarketer
Have you automatically opted out?
+20%
revenue growthFor one of our
beauty brand clients,
mobile PPC
set up took
only 1 hour…

22. #SMX #22B1 @MaddieMarketer
Think you’re “too big” to worry about mobile?
Enterprise client
decided to test mobile
Sure, mobile only
added +5% lift
But who wants to
tell their boss
they missed out on
$4M in revenue??
95%
5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Desktop/Tablet Mobile
$3.7M
in
additional
revenue

23. #SMX #22B1 @MaddieMarketer
Or maybe “too small” to do mobile right?
Small insurance client, competing with big fish!
Decided to test opening up
mobile bid modifiers beyond -90%
7.9%
25.5%
Before After
3.6%
4.7%
Before After
11
99
Before After
CTR up
+223%
CVR up
+31%
Conv up
+800%!

24. #SMX #22B1 @MaddieMarketer
SOMETHING IS
PROBABLY BROKEN

25. #SMX #22B1 @MaddieMarketer
You aren’t giving mobile enough credit

26. #SMX #22B1 @MaddieMarketer
Peek into Google Analytics…

27. #SMX #22B1 @MaddieMarketer
Peek into Google Analytics…
Mobile assisted in 40% of total conversions, but
only got credit for 29%
It also assisted in $13K in revenue

28. #SMX #22B1 @MaddieMarketer
OR…peek into AdWords
MOBILE
is the starting
device in the
2nd
most
frequent
device path
which makes up
28%
of conversions

29. #SMX #22B1 @MaddieMarketer
STEP #2:
STOP
DEVALUING
MOBILE

30. #SMX #22B1 @MaddieMarketer
WHO IS YOUR AUDIENCE?

31. #SMX #22B1 @MaddieMarketer
The people aren’t different, but the need is!
THE BROWSER
THE RESEARCHER
THE ON-THE-GOER
THE FRANTIC
THE LOYALIST

32. #SMX #22B1 @MaddieMarketer
WHAT ARE THEY
LOOKING FOR?

33. #SMX #22B1 @MaddieMarketer
Look to search intent & trending queries
42%
of searchers
have started using
voice search
in the last
6 months

34. #SMX #22B1 @MaddieMarketer
Don’t underestimate the power of local search
Searches containing
“near me” have
DOUBLED
in just the
last year

35. #SMX #22B1 @MaddieMarketer
Oh, and don’t rule out those purchase-intent searches!
52%
of shoppers plan to use
a smart phone for
holiday shopping
before visiting a store
82%
will consult their phone
while in a store

36. #SMX #22B1 @MaddieMarketer
ACCEPT THAT
THERE WILL BE UNKNOWNS

37. #SMX #22B1 @MaddieMarketer
We can’t track everything
Cross-device conversions
are still only estimates…
Online to offline can be a black hole…
Signed-in users only gets us a
certain percentage of the audience…
Beacons are being used,
but aren’t widely adopted…
Mobile makes marketers’ lives HARDER! UGH!
But we can’t ignore it. It makes searchers lives’ EASIER

38. #SMX #22B1 @MaddieMarketer
STEP #3:
STOP
DOING
MOBILE PPC
BADLY!

39. #SMX #22B1 @MaddieMarketer
GET A HANDLE ON
MOBILE BIDDING

40. #SMX #22B1 @MaddieMarketer
Use (directional) mobile bid modifier calculation

41. #SMX #22B1 @MaddieMarketer
Leverage third-party bidding tools!
Is your bidding tool adjusting
mobile bid modifiers?
At what frequency?
Can budget & performance
projections be done for mobile
specifically?
What is your tool’s timeline for
supporting the return of
device-specific bids?

42. #SMX #22B1 @MaddieMarketer
TAILOR YOUR
AD MESSAGING

43. #SMX #22B1 @MaddieMarketer
The mobile-preferred ad must-haves
LINK ‘EM
SEPARATE
‘EM
LOAD ‘EM
REMIND ‘EM
Use them
mobile sitelinks!
Key details in
Headline & DL1
End DL1 with
punctuation
Use m. or /mobile in
Display URLs

44. #SMX #22B1 @MaddieMarketer
Hello, ETAs!

45. #SMX #22B1 @MaddieMarketer
Hello, ETAs!

46. #SMX #22B1 @MaddieMarketer
Wait…where did
mobile-preferred ads
go?

47. #SMX #22B1 @MaddieMarketer
The mobile-preferred ad must-haves
LINK ‘EM
SEPARATE
‘EM
LOAD ‘EM
REMIND ‘EM
Use them
mobile sitelinks!
Key details in
Headline & DL1
End DL1 with
punctuation
Use m. or /mobile in
Display URLs

48. #SMX #22B1 @MaddieMarketer
BEHOLD…“IF” Function Ads!

49. #SMX #22B1 @MaddieMarketer
FIX THAT CRAPPY
LANDING EXPERIENCE

50. #SMX #22B1 @MaddieMarketer
I AM STUPID, MAKE IT EASY FOR ME
“A drunk person
should be able to
convert on your
mobile site”
- Erin Sagin, Wordstream

51. #SMX #22B1 @MaddieMarketer
The mobile landing page must-haves
SHORT
PATHS
EASY ENTRY
SHORT
FORMS
SPEEDY LOAD
The fewer steps to
convert, the better!
Only the absolutely
necessary
Adjust <input type=
in form code
Slow page load?
I’M BOUNCIN’

52. #SMX #22B1 @MaddieMarketer
STEP #4:
START
EXPANDING
YOUR IDEA OF
MOBILE PPC

53. #SMX #22B1 @MaddieMarketer
WHO THEY GONNA CALL?

54. #SMX #22B1 @MaddieMarketer
You know what people want to do? CALL YOU!
Call Extensions

55. #SMX #22B1 @MaddieMarketer
Maybe you only want them to call you?
Call-Only
Campaigns

56. #SMX #22B1 @MaddieMarketer
Want to track call conversions for free?
Google Forwarding Numbers!

57. #SMX #22B1 @MaddieMarketer
PEOPLE ♥ APPS

58. #SMX #22B1 @MaddieMarketer
Up to
90%
of consumers’
monthly mobile time
is spent in apps
(Flurry Analytics Study)
No, but really, people love mobile apps…

59. #SMX #22B1 @MaddieMarketer
Another ad extension!
Mobile App
Extensions

60. #SMX #22B1 @MaddieMarketer
Or how about a whole campaign!
Mobile App
Campaigns
(Search & GDN)

61. #SMX #22B1 @MaddieMarketer
Or how about a whole campaign!
Mobile App
Engagement
Campaigns
(Android Search)

62. #SMX #22B1 @MaddieMarketer
REDUCE, REUSE, REMARKET

63. #SMX #22B1 @MaddieMarketer
All those remarketing tactics? Porque no mobile?

64. #SMX #22B1 @MaddieMarketer
Don’t limit yourself to just Google
RLSA UET

65. #SMX #22B1 @MaddieMarketer
LET’S GO SHOPPING

66. #SMX #22B1 @MaddieMarketer
Target mobile in Shopping campaigns
Shopping
Shopping +
RLSA

67. #SMX #22B1 @MaddieMarketer
“FIGURE OUT”
MOBILE
NOW!
Don’t be this guy

68. #SMX #22B1 @MaddieMarketer
pointit.com/blog
Check out the
Point It blog
for more tips & tricks on
PPC, SEO, & digital marketing!

69. #SMX #22B1 @MaddieMarketer
SEE YOU AT THE NEXT #SMX!
THANK YOU!