SlideShare une entreprise Scribd logo

Luis Arnal: Service Innovation in ‘Emerging Markets’

•
•
Service Experience Camp
Service Experience Camp

This document discusses different continents and regions including North America, South America, and Europe. It raises the question of "How?" and provides a list of bullet points comparing and contrasting various items with different symbols. The bullet points cover multiple topics across several continents.

Business
1  sur  29
Télécharger pour lire hors ligne
NORTH AMERICA SOUTH AMERICA EUROPE
HOW?
• •
≠
• •
• • •
• • •
• •
Luis Arnal: Service Innovation in ‘Emerging Markets’
Luis Arnal: Service Innovation in ‘Emerging Markets’
Luis Arnal: Service Innovation in ‘Emerging Markets’

Recommandé

Design for Critical Situations / Halogen
Design for Critical Situations / HalogenDesign for Critical Situations / Halogen
Design for Critical Situations / HalogenService Experience Camp
 
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday ThingsJeff Wu
 
Data & Services / Service Experience Camp
Data & Services / Service Experience CampData & Services / Service Experience Camp
Data & Services / Service Experience CampService Experience Camp
 
Technology Infrastructure for Offender Rehabilitation / Martin Ruskov
Technology Infrastructure for Offender Rehabilitation / Martin RuskovTechnology Infrastructure for Offender Rehabilitation / Martin Ruskov
Technology Infrastructure for Offender Rehabilitation / Martin RuskovService Experience Camp
 
Klara Lindner: How to scale energy services for the 2$-per-day society
Klara Lindner: How to scale energy services for the 2$-per-day societyKlara Lindner: How to scale energy services for the 2$-per-day society
Klara Lindner: How to scale energy services for the 2$-per-day societyService Experience Camp
 
Putting Service back into Public Service / Service Experience Camp 2014
Putting Service back into Public Service / Service Experience Camp 2014Putting Service back into Public Service / Service Experience Camp 2014
Putting Service back into Public Service / Service Experience Camp 2014Service Experience Camp
 
Lean Service Clinic / Andreas Conradi
Lean Service Clinic / Andreas ConradiLean Service Clinic / Andreas Conradi
Lean Service Clinic / Andreas ConradiService Experience Camp
 
Staying human centric in emerging technology / Tracy Rolling
Staying human centric in emerging technology / Tracy RollingStaying human centric in emerging technology / Tracy Rolling
Staying human centric in emerging technology / Tracy RollingService Experience Camp
 

Recommandé

Design for Critical Situations / Halogen
Design for Critical Situations / HalogenDesign for Critical Situations / Halogen
Design for Critical Situations / HalogenService Experience Camp
 
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday Things
設計的心理學-Chapter 6A-設計思考 Design Thinking@The Design of Everyday ThingsJeff Wu
 
Data & Services / Service Experience Camp
Data & Services / Service Experience CampData & Services / Service Experience Camp
Data & Services / Service Experience CampService Experience Camp
 
Technology Infrastructure for Offender Rehabilitation / Martin Ruskov
Technology Infrastructure for Offender Rehabilitation / Martin RuskovTechnology Infrastructure for Offender Rehabilitation / Martin Ruskov
Technology Infrastructure for Offender Rehabilitation / Martin RuskovService Experience Camp
 
Klara Lindner: How to scale energy services for the 2$-per-day society
Klara Lindner: How to scale energy services for the 2$-per-day societyKlara Lindner: How to scale energy services for the 2$-per-day society
Klara Lindner: How to scale energy services for the 2$-per-day societyService Experience Camp
 
Putting Service back into Public Service / Service Experience Camp 2014
Putting Service back into Public Service / Service Experience Camp 2014Putting Service back into Public Service / Service Experience Camp 2014
Putting Service back into Public Service / Service Experience Camp 2014Service Experience Camp
 
Lean Service Clinic / Andreas Conradi
Lean Service Clinic / Andreas ConradiLean Service Clinic / Andreas Conradi
Lean Service Clinic / Andreas ConradiService Experience Camp
 
Staying human centric in emerging technology / Tracy Rolling
Staying human centric in emerging technology / Tracy RollingStaying human centric in emerging technology / Tracy Rolling
Staying human centric in emerging technology / Tracy RollingService Experience Camp
 
Of Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar SiebelOf Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar SiebelService Experience Camp
 
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’tJeff Wu
 
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anythingJeff Wu
 
What does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic ScheffelWhat does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
 
Customer profile from Value Proposition Design
Customer profile from Value Proposition DesignCustomer profile from Value Proposition Design
Customer profile from Value Proposition DesignJeff Wu
 
Retain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben FausoneRetain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben FausoneService Experience Camp
 
Design and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro RegoDesign and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro RegoService Experience Camp
 
How to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde FestivalHow to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde FestivalService Experience Camp
 
Service Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay PoyzerService Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay PoyzerService Experience Camp
 
Melanie Wendland: A bold plan
Melanie Wendland: A bold planMelanie Wendland: A bold plan
Melanie Wendland: A bold planService Experience Camp
 
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSRFrieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSRService Experience Camp
 
This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012Martin Jordan
 
Service Design and Start-ups / More than Metrics
Service Design and Start-ups / More than MetricsService Design and Start-ups / More than Metrics
Service Design and Start-ups / More than MetricsService Experience Camp
 
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn QuanA Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn QuanService Experience Camp
 
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享Jeff Wu
 
City as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne StenrosCity as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne StenrosService Experience Camp
 
Introduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert ExchangeIntroduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert ExchangeAndrej Balaz
 
Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011Martin Jordan
 
Apps as Machines — at FH Potsdam
Apps as Machines — at FH PotsdamApps as Machines — at FH Potsdam
Apps as Machines — at FH PotsdamMartin Jordan
 
Creating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria LumiahoCreating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria LumiahoService Experience Camp
 
Future-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna KopsFuture-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna KopsService Experience Camp
 
Designing for future life events – Karolina Kohler
Designing for future life events – Karolina KohlerDesigning for future life events – Karolina Kohler
Designing for future life events – Karolina KohlerService Experience Camp
 

Contenu connexe

En vedette

Of Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar SiebelOf Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar SiebelService Experience Camp
 
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’tJeff Wu
 
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anythingJeff Wu
 
What does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic ScheffelWhat does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
 
Customer profile from Value Proposition Design
Customer profile from Value Proposition DesignCustomer profile from Value Proposition Design
Customer profile from Value Proposition DesignJeff Wu
 
Retain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben FausoneRetain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben FausoneService Experience Camp
 
Design and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro RegoDesign and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro RegoService Experience Camp
 
How to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde FestivalHow to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde FestivalService Experience Camp
 
Service Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay PoyzerService Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay PoyzerService Experience Camp
 
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSRFrieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSRService Experience Camp
 
This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012Martin Jordan
 
Service Design and Start-ups / More than Metrics
Service Design and Start-ups / More than MetricsService Design and Start-ups / More than Metrics
Service Design and Start-ups / More than MetricsService Experience Camp
 
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn QuanA Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn QuanService Experience Camp
 
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享Jeff Wu
 
City as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne StenrosCity as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne StenrosService Experience Camp
 
Introduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert ExchangeIntroduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert ExchangeAndrej Balaz
 
Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011Martin Jordan
 
Apps as Machines — at FH Potsdam
Apps as Machines — at FH PotsdamApps as Machines — at FH Potsdam
Apps as Machines — at FH PotsdamMartin Jordan
 

En vedette (19)

Of Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar SiebelOf Warlords, Kings and Hippies / Caspar Siebel
Of Warlords, Kings and Hippies / Caspar Siebel
 
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
為什麼他能看到你沒看到的 Chapter 10 - Seeing What Others Don’t
 
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
衡量通用方法論(AIE, Applied information economics) - 如何衡量萬事萬物 How to measure anything
 
What does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic ScheffelWhat does your job title really mean? / Ben Fausone & Yannic Scheffel
What does your job title really mean? / Ben Fausone & Yannic Scheffel
 
Customer profile from Value Proposition Design
Customer profile from Value Proposition DesignCustomer profile from Value Proposition Design
Customer profile from Value Proposition Design
 
Retain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben FausoneRetain Talents / Yannic Scheffel & Ben Fausone
Retain Talents / Yannic Scheffel & Ben Fausone
 
Design and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro RegoDesign and prepare your open session / Claudia Brückner & Mauro Rego
Design and prepare your open session / Claudia Brückner & Mauro Rego
 
How to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde FestivalHow to organise an event experience for 100.000 people • Roskilde Festival
How to organise an event experience for 100.000 people • Roskilde Festival
 
Service Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay PoyzerService Design for Government Services / Sanjay Poyzer
Service Design for Government Services / Sanjay Poyzer
 
Melanie Wendland: A bold plan
Melanie Wendland: A bold planMelanie Wendland: A bold plan
Melanie Wendland: A bold plan
 
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSRFrieder Sölling / Think Future Differently: The Idea Lab of the BSR
Frieder Sölling / Think Future Differently: The Idea Lab of the BSR
 
This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012This is Service Design / DMY Symposium / June 7, 2012
This is Service Design / DMY Symposium / June 7, 2012
 
Service Design and Start-ups / More than Metrics
Service Design and Start-ups / More than MetricsService Design and Start-ups / More than Metrics
Service Design and Start-ups / More than Metrics
 
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn QuanA Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
A Smile in the Mind: Exploring Visual Metaphors / Quinn Quan
 
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
HPX78 價值覺醒 - 價值主張年代(Value Proposition Design)VPD4OG小組分享
 
City as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne StenrosCity as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne Stenros
 
Introduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert ExchangeIntroduction to JTBD at IXDS Design Expert Exchange
Introduction to JTBD at IXDS Design Expert Exchange
 
Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011Input: User-centred Design / Global Service Jam Berlin 2011
Input: User-centred Design / Global Service Jam Berlin 2011
 
Apps as Machines — at FH Potsdam
Apps as Machines — at FH PotsdamApps as Machines — at FH Potsdam
Apps as Machines — at FH Potsdam
 

Plus de Service Experience Camp

Creating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria LumiahoCreating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria LumiahoService Experience Camp
 
Future-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna KopsFuture-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna KopsService Experience Camp
 
Designing for future life events – Karolina Kohler
Designing for future life events – Karolina KohlerDesigning for future life events – Karolina Kohler
Designing for future life events – Karolina KohlerService Experience Camp
 
Design for Implementation / Frankie Abralind
Design for Implementation / Frankie AbralindDesign for Implementation / Frankie Abralind
Design for Implementation / Frankie AbralindService Experience Camp
 
How making services accessible benefits all users / Alistair Duggin
How making services accessible benefits all users / Alistair DugginHow making services accessible benefits all users / Alistair Duggin
How making services accessible benefits all users / Alistair DugginService Experience Camp
 
Don't let your Service be speechless – Clive K. Lavery
Don't let your Service be speechless – Clive K. LaveryDon't let your Service be speechless – Clive K. Lavery
Don't let your Service be speechless – Clive K. LaveryService Experience Camp
 
Time machine to machine time / Reima Rönnholm
Time machine to machine time / Reima RönnholmTime machine to machine time / Reima Rönnholm
Time machine to machine time / Reima RönnholmService Experience Camp
 
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...Service Experience Camp
 
From Hipster-Centric to Human-Centred Design / Clive K. Lavery
From Hipster-Centric to Human-Centred Design / Clive K. LaveryFrom Hipster-Centric to Human-Centred Design / Clive K. Lavery
From Hipster-Centric to Human-Centred Design / Clive K. LaveryService Experience Camp
 
Game Design for User Research / Birga Schlottmann & Marion Couesnon
Game Design for User Research / Birga Schlottmann & Marion CouesnonGame Design for User Research / Birga Schlottmann & Marion Couesnon
Game Design for User Research / Birga Schlottmann & Marion CouesnonService Experience Camp
 
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de CesareEmerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de CesareService Experience Camp
 
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...Service Experience Camp
 
Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern
Making Journey Maps relevant to different stakeholders / Tobias LichtensternMaking Journey Maps relevant to different stakeholders / Tobias Lichtenstern
Making Journey Maps relevant to different stakeholders / Tobias LichtensternService Experience Camp
 
Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
Let's get rid of this awkwardness / Francesca Terzi & Felix SchmidtLet's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
Let's get rid of this awkwardness / Francesca Terzi & Felix SchmidtService Experience Camp
 
Characteristics of Good Service / Martin Jordan
Characteristics of Good Service / Martin JordanCharacteristics of Good Service / Martin Jordan
Characteristics of Good Service / Martin JordanService Experience Camp
 
Reimagining & transforming the digital travelling experience / Sneha Khullar
Reimagining & transforming the digital travelling experience / Sneha KhullarReimagining & transforming the digital travelling experience / Sneha Khullar
Reimagining & transforming the digital travelling experience / Sneha KhullarService Experience Camp
 
Making ourselves redundant: Delivering impact by building design capabilities...
Making ourselves redundant: Delivering impact by building design capabilities...Making ourselves redundant: Delivering impact by building design capabilities...
Making ourselves redundant: Delivering impact by building design capabilities...Service Experience Camp
 
This is the Lean Agile Design Thingything / Marc Stickdorn
This is the Lean Agile Design Thingything / Marc StickdornThis is the Lean Agile Design Thingything / Marc Stickdorn
This is the Lean Agile Design Thingything / Marc StickdornService Experience Camp
 

Plus de Service Experience Camp (20)

Creating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria LumiahoCreating next level flight experiences / Maria Lumiaho
Creating next level flight experiences / Maria Lumiaho
 
Future-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna KopsFuture-proof design for urban mobility in growing cities / Hanna Kops
Future-proof design for urban mobility in growing cities / Hanna Kops
 
Designing for future life events – Karolina Kohler
Designing for future life events – Karolina KohlerDesigning for future life events – Karolina Kohler
Designing for future life events – Karolina Kohler
 
Design for Implementation / Frankie Abralind
Design for Implementation / Frankie AbralindDesign for Implementation / Frankie Abralind
Design for Implementation / Frankie Abralind
 
How making services accessible benefits all users / Alistair Duggin
How making services accessible benefits all users / Alistair DugginHow making services accessible benefits all users / Alistair Duggin
How making services accessible benefits all users / Alistair Duggin
 
Don't let your Service be speechless – Clive K. Lavery
Don't let your Service be speechless – Clive K. LaveryDon't let your Service be speechless – Clive K. Lavery
Don't let your Service be speechless – Clive K. Lavery
 
Time machine to machine time / Reima Rönnholm
Time machine to machine time / Reima RönnholmTime machine to machine time / Reima Rönnholm
Time machine to machine time / Reima Rönnholm
 
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...
Fighting mental shortcuts by other mental shortcuts? / Marta W. Falkowska & A...
 
From Hipster-Centric to Human-Centred Design / Clive K. Lavery
From Hipster-Centric to Human-Centred Design / Clive K. LaveryFrom Hipster-Centric to Human-Centred Design / Clive K. Lavery
From Hipster-Centric to Human-Centred Design / Clive K. Lavery
 
Game Design for User Research / Birga Schlottmann & Marion Couesnon
Game Design for User Research / Birga Schlottmann & Marion CouesnonGame Design for User Research / Birga Schlottmann & Marion Couesnon
Game Design for User Research / Birga Schlottmann & Marion Couesnon
 
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de CesareEmerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare
Emerging Tech as an Opportunity / Melanie Dreser & Giuseppe de Cesare
 
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...
Create B2B Persona Networks to Empathize with Companies / Audrey Liehn & Step...
 
Value driven design / Iwan Cuijpers
Value driven design / Iwan CuijpersValue driven design / Iwan Cuijpers
Value driven design / Iwan Cuijpers
 
Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern
Making Journey Maps relevant to different stakeholders / Tobias LichtensternMaking Journey Maps relevant to different stakeholders / Tobias Lichtenstern
Making Journey Maps relevant to different stakeholders / Tobias Lichtenstern
 
Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
Let's get rid of this awkwardness / Francesca Terzi & Felix SchmidtLet's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt
 
The Emotion Map / Prof. Daniela Hensel
The Emotion Map / Prof. Daniela HenselThe Emotion Map / Prof. Daniela Hensel
The Emotion Map / Prof. Daniela Hensel
 
Characteristics of Good Service / Martin Jordan
Characteristics of Good Service / Martin JordanCharacteristics of Good Service / Martin Jordan
Characteristics of Good Service / Martin Jordan
 
Reimagining & transforming the digital travelling experience / Sneha Khullar
Reimagining & transforming the digital travelling experience / Sneha KhullarReimagining & transforming the digital travelling experience / Sneha Khullar
Reimagining & transforming the digital travelling experience / Sneha Khullar
 
Making ourselves redundant: Delivering impact by building design capabilities...
Making ourselves redundant: Delivering impact by building design capabilities...Making ourselves redundant: Delivering impact by building design capabilities...
Making ourselves redundant: Delivering impact by building design capabilities...
 
This is the Lean Agile Design Thingything / Marc Stickdorn
This is the Lean Agile Design Thingything / Marc StickdornThis is the Lean Agile Design Thingything / Marc Stickdorn
This is the Lean Agile Design Thingything / Marc Stickdorn
 

Dernier

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1kcpayne
 
Buy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From SeosmmearthBuy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From SeosmmearthBuy Verified Binance Account
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizharallensay1
 
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030tarushabhavsar
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow ChallengesFalcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow Challengeshemanthkumar470700
 
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Omaninstagramfab782445
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecZurliaSoop
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateCannaBusinessPlans
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdflaloo_007
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPanhandleOilandGas
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxPre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxRoofing Contractor
 

Dernier (20)

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Buy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From SeosmmearthBuy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From Seosmmearth
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow ChallengesFalcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
 
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in OmanMifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
Mifepristone Available in Muscat +918761049707^^ €€ Buy Abortion Pills in Oman
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdf
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxPre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 

Luis Arnal: Service Innovation in ‘Emerging Markets’