This document discusses priority queuing, which assigns different priority levels to packets in a queue to address impatient customers. It describes how priority can be determined by packet headers, source/destination addresses, ports, or other criteria. The document outlines preemptive and non-preemptive priority queuing, provides state transition diagrams and performance measures, and gives an example comparing FCFS, preemptive priority, and non-preemptive priority queuing for a router handling video and audio packets.