Shaino Gunesh has over 5 years of experience in sales, marketing, customer service, and telemarketing. Some of her accomplishments include increasing annual sales from $200,000 to $371,000 and monthly wholesale packaging sales from $14,000 to $36,000. She also suggested packing materials that increased earnings by 23%. She has excellent computer skills and experience with programs like Microsoft Office, QuickBooks, and various social media platforms. She is skilled in tasks like account maintenance, problem-solving, sales support, and implementing customer service procedures.

1. Shaino Gunesh
49 Skelton Blvd., Brampton, ON L6V 2S2
Tel: (647) 470-0148 / Email: shaino.gunesh@gmail.com
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SALES, MARKETING & CUSTOMER SERVICE PROFESSIONAL
PROFILE
 Increased Sales from $200,000 to $371,000 per year in moving services, and sales of wholesale
packaging from $14,000 to $36,000 per month
 Suggested Packing Materials that increased earnings by 23%. (Toronto Service Centre)
 Assisted with the design and production of print and digital marketing materials, such as but not
limited to information booklets, flyers, and posters.
 Assisted in the collaboration of social media.
 Assisted with the creation and distribution of press releases (Example with Storage Wars).
 Excellent knowledge and proficiency in Social Media, including Facebook, Twitter, Pinterest,
Instagram, and LinkedIn.
 More than 3 years’ successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff support,
and planning/implementing proactive procedures and systems
 More than 3 years in the telemarketing industry with proven excellent sales record to present as
being the top sales rep at Zedd Customer Solutions
 More than 3 years experience as an outbound, inbound, team lead, and verification agent
 Previous sales experience in the circuit board industry working for Circoflex
 More than 5 years excellent sales experience with the ability to generate new leads, maintain
existing clients, and ability to turn cold leads into clients
 Possess solid computer skills, excellent professional phone manner and excellent email
etiquette
 Ability to motivate, and supervise customer service employees
 A team player, acknowledged as “Total Quality Customer Service Professional.”
 Ability to multi task, and the ability to be a team player or work independently
 As a hobby creates various graphic art designs using various art applications (art deco,
contemporary, anime, abstract and many more.) To see examples, please visit Instagram
(COLLECTIONSHAINO).
COMPUTER SKILLS
UAgent Auto Dialer, SGI, Citrix, QuickBooks Pro, Microsoft Outlook, Microsoft Word, Microsoft Excel,
Access, Power Point, Publisher, Photoshop, AutoCad, Adobe, Internet Explorer, Microsoft Office
Scanning, Google Documents, VLC Player, Mozilla Firefox, WinRar, SureThing CD Labeler, Torrents, Social
Media’s (Facebook, Instagram, Twitter, LinkedIn, & Pinterest).
CAREER EMPLOYMENT
Zedd Customer Solutions (Telemarketing Firm)
Telemarketing Sales Representative,
September 2012 – December 2013
 Worked as a Rogers outbound sales rep for wireless products not limited to and including: Cell
Phone Products & Plans; Home Phone; Internet; TV & Bundling Packages
 Knowledgeable in UAgend & ICU
 Broke sales record working for the Direct Energy Campaign

2.  Broke sales record working for the Rogers Add-A-Line Campaign, and broke my own sales record
again on this campaign
 Adhere to all the companies and clients quality assurance
Toronto Service Centre Inc.
Sales Representative
April 2008 – November 2011
January 2014-November 2014
 Accounts Payable, Receivables, Invoicing, Purchasing, Inventory Control Using QuickBooks Pro.
 Performed full-cycle sales for 3 lines of business- moving services, wholesale packaging and self-
storage- over the phone in a fast-paced environment
 Increased Sales from $200,000 to $371,000 per year in moving services, and sales of wholesale
packaging from $14,000 to $36,000 per month
 Quoted costs of supplies requested, prepared and administered sales contracts
 After each sale consulted with clients to provide ongoing support
 Manage all facets of the sales cycle from initial contact with the client to order taking to
invoicing to ongoing client service
 Suggested Packing Materials that increased earnings by 23%. (Toronto Service Centre)
 Prepared all invoices, and received all payments for each invoice
 Entered completed invoices into the access database system
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service
Innovative Vision Marketing
Call Centre Supervisor
October 2007 - April 2008
 Worked with nationally acclaimed newspapers. Work entailed heavy cold-canvassing and
following up on referrals
 Managed, Trained, Supervised, & Motivated an inside sales/customer service team of
consultants
 Received a certificate for excellent leadership
 Managed all verified sales to provide operational excellence
 Conducted performance reviews, and prepared statistical reports
EDUCATION
Sheridan Collegiate (AutoCad)
References Available Upon Request