1. Shanna Marie Henry, BSc (Hons)
Phone: (204) 978 0245 Email: shannahenry@yahoo.com
PROFILE
 Progressive and focused professional offering strong leadership and knowledge in Food Service
Management
 Excellent at identifying and responding to trends in the Food Service Industry
 Strong interpersonal, communication and relationship management skills
 Excellent planning and time management skills
 Able to work effectively in a fast pace environment
 Excellent inventory, labor and food cost management, knowledge and experience
 Strong team work and conflict resolution skills
CORE COMPETENCIES
Recruiting & Interviewing Negotiation with suppliers Budgeting
Relationship Development Team Building and Leadership
EDUCATION AND CERTIFICATIONS
Bachelor of Science Food Service Management (Hons) 2009
School of Hospitality and Tourism Management, University of Technology, Jamaica
Relevant course work include: Advanced Food Service, Human Resource Management, Restaurant Operation
Management, Advanced Culinary Skills (Garde Manger & Patisserie), Menu Planning and Purchasing,
Culinary Arts & Production, Menu analysis and Engineering, Bar & Beverage Management, Food Beverage
and labour Cost Control, Hazard Analysis Critical Control Points (HACCP)
ServSafe Certification, American National Standards Institute and the Conference for Food Protection
Certificate in Dining Room Etiquette, B&E Catering Institute
PROFESSIONAL EXPERIENCE
Front Counter Attendant, Tim Hortons, The Pas, MB Aug 2014 – Present
 Ensure provision of timely and efficient service to customers
 Assist customers with their queries about menu items
 Maintaining a clean and tidy dining room appearance
 Use equipment to prepare hot beverages such as coffee and tea specialties
Supervisor, Tastee Jamaica Limited, Jamaica Jul 2011 – Aug 2014
 Implement and develop ongoing staff training program in the area of food safety and customer service
 Reconcile daily sales and bank deposits
 Achieved profitability of the restaurant by 13% while increasing sales and guest satisfaction
 Identify and select suitable suppliers in accordance with the organizations benchmarks
Shift Manager, McDonald's Restaurant, North Cape May New Jersey Mar 2010-Jun 2010
 Ensure that there is adequate staffing for every shift
 Coordinate service flow by making sure that the guests are served in a timely and accurate manner
 Generate daily report on sales and productivity

2. Shanna Henry 2
Assistant Manager, Wendy’s Starboard Group, Pennsylvania U.S.A Jun 2010 – Apr 2011
 Forecast the weekly food consumption and place orders with suppliers accordingly
 Assist customers in answering their queries regarding food quality and service
 Coordinate and manage the entire operation of the restaurant
 Recruit and motivate a staff compliment of up to 30
 Generate detailed daily and monthly business, staff and profitability reports
Manager Trainee, Lillian’s Restaurant, University of Technology, Jamaica Feb 2006 - Apr 2007
 Planned and organized theme, dining room layout and menu for special events and ceremonies
 Generated $115,000 in a single night’s sale
 Coordinate suitable entertainment for events
 Organized International Cuisine Dinner Series
Intern, I.S.K McDonald, Manhattan, New York Apr 2006 – Aug 2006
 Professional Internship Program, worked under the protégé of Assistant Manager Marcos Estrella.
AWARDS AND ACHIEVEMENTS
 Achieved placement on University of Technology Jamaica Dean’s 2009 Honor Roll, for most outstanding
student in Food Service Management
LANGUAGE AND TECHNICAL SKILLS
 Spanish and Japanese at a basic level
 Proficient in Microsoft Word, Excel, Power Point
VOLUNTEER WORK Bellevue Heights Basic School
 Played a key role in the development of a cycle menu for the school's canteen
 Helped implement suitable inventory control methods
 Developed and implemented the use of purchasing specifications
INTERESTS
Love track and field, reading and dancing