CSC E-Governance India is leading the game in bringing G2C & B2C services across the nation on a digital marketplace that enables citizens to avail services from the comfort of their neighbourhood kiosk called Common Service Centers. The digital platform enables and empowers the lives of millions of Indians to access services in the modern digital world. In this talk, Abhishek shares insights on how CSC harnesses the power of CloudStack to underpin the services delivery and build a government community cloud for powering applications which aid in building a digitally inclusive ecosystem. Abhishek is the CTO with CSC e-Governance Services India a special purpose vehicle under the Ministry of Electronics & Information Technology, Govt of India. He runs the technology behind CSC which drives the world’s largest front end service delivery points to deliver government & business services across the nation reaching the remotest of the country on a digital format. CSC's Digital platform supports multi domain products & services ranging from government, business, aadhaar, insurance, travel, education, utilities, bill payments, fintech apps for banking services delivery. Prior to CSC he worked with the UIDAI, where he was engaged as member of the technology team that built Aadhaar, during his Aadhaar days he was involved in building the Aadhaar Biometric Attendance system, Digital Life Certificate & several other exciting and challenging projects which were widely adopted across the nation. He previously did his bachelors in engineering from BITS Mesra and passionately participates in Application Architecture, Product Design & Development, Big Data Analysis and specializes in Product Strategy, Strategic Tech Planning & Technology Leadership. ----------------------------------------- CloudStack Collaboration Conference 2022 took place on 14th-16th November in Sofia, Bulgaria and virtually. The day saw a hybrid get-together of the global CloudStack community hosting 370 attendees. The event hosted 43 sessions from leading CloudStack experts, users and skilful engineers from the open-source world, which included: technical talks, user stories, new features and integrations presentations and more.

1. #CSCollab22
15th Nov, 2022
Empowering Digital India
with CloudStack.
Abhishek Ranjan
CTO, CSC E-Governance India
abhishekranjan
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Sofia, Bulgaria

2. Location types
52 Metropolitan Cities, 7935 Towns &
Cities, 679 thousand villages
Mobile
More than 1 billion mobile subscribers
are now active
Population 1.38 billion
As per records the current population is
1.38 billion in the year 2021 of which
34.9% live in urban areas while 65.1% in
rural locations.
Female 48.1 %
Male 51.9 %
Bank Accounts
21 million above 15 years are
unbanked, recently 336 million were
introduced into formal banking system
between 2015-2019
Urban
483 million.
233 million Males
219 million Females
Rural
900 million.
463 million Males
434 million Females
Geography
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3. mission mode project under Digital India created as frontend access points for service delivery across the nation
physical facilities for delivering Government of India
e-Services to rural and remote locations, where
availability of computers & Internet was negligible or
mostly absent
delivery of essential public utility services, social welfare
schemes, healthcare, financial, education and agriculture
services, apart from host of B2C services to citizens in
rural and remote areas of the country
common service centre
2015 2022
100 thousand kiosks
28 million e-transactions
541 thousand active kiosks
389 million e-transactions
2
Transparent &
simple
4
Cost effective
6
Time & location
convenience
1
elimitates multiple
visit
3
User friendly &
convenient
5
Across the counter
services
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4. csc coverage
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82%
Male
18%
Female
CSC has vibrant ecosystem comprising of VLEs, government agencies, service providers
541,024
75.9% Rural users,
24.1% Urban users
Village Level Entrepreneurs
283 thousand Local bodies with an average of 1 VLE/ 2000 Rural citizens
18 - 30 yrs
31 50 yrs
50+ yrs
49.2 %
43.6 %
7.2 % User with more
than 1500+
customer
transactions
Averaging 700-
1500 customer
interactions
Less than 700
customer service
transactions
29%
Type A
39%
Type B
32%
Type C
Catering to an average of 200+ million citizens every month across the nation

5. business portfolio
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Citizens can conveniently avail G2C
services from nearby CSC Kiosk like
Passport, Pan, Birth, Death, Land ,
Transport., Election, UID
Government Services
Multiple business services including
utility bill payments, Insurance, Travel,
Telecom etc.
Business Services
connecting citizens in rural and
remote areas, particularly women and
marginalized communities, with
mainstream financial services like
banking, pension
Financial Inclusion
Healthcare solutions like tele-medicine,
diagnostic services and generic medicine
services to the masses in rural and remote
areas of the country
Healthcare
Uses ICT to create awareness and
empowers citizens on digital
technologies, financial management,
legal rights & education services
Education
Enables a platform for rural
products & services to be made
accessible to the urban markets
E-Commerce

6. csc timeline
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2019
100 million
transactions
worth
590 million USD
- 200K kiosk
2022
2021
2020
2019
2018
2020
250 million
transactions
worth
1 billion USD
- 370K kiosk
2021
300 million
transactions
worth
1.8 billion USD
- 400K kiosks
2022
360 million
transactions
worth
3 billion USD
- 540K kiosk
2018
70 million
transactions
worth
470 million USD
-120K kiosk

7. cloudstack implementation
Setup distributed across two
Data centre
Infrastructure
62 dedicated compute machines
20K Ghz of CPU & 20 TB Ram
Compute Instances
29 dedicated storage nodes adding
600 TB of storage
Storage Instances
01
02
03
6 dedicated Next Gen UTM
4 dedicated WAF
Perimeter Security
Multiple private links and muti tier
uplink
Network
04
05
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8. thank You for watching!
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