1. Shaun O’Toole
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Name: SHAUN O’TOOLE
Location: Sussex
Mobile: 07906022415
Email: spotoole@hotmail.com
Availability: By Arrangement
PROFILE
An accomplished,adaptableandenthusiastic IT Engineer, with extensive experience in technical support. Confident and versatile
with far-reachingandvariedknowledgeacrossa broad range of clients and employers, both in the public and private sectors, and
an in-depth understanding of a diversityof detailed business principles and practices. Strong background in delivering technical
supportsolutions, workingwith a broad spectrum of small and large clients, having successfullycontracted as a limited company
for global brands.
Specific and detailed understanding of developing, nurturing and delivering protracted and complex technical support issues to
bring safe, business-centred and profitable results: notable use of a range of key methodologies. People and results-focused.
Exceedingly resourceful with a proven track record of business enhancement. Displays a maturityand balance, fostering a good
work ethic with a wealth of transferable skills.
Shaun has completed assignements across the UK and is flexible on the location of future contracts.
KEY KNOWLEDGE,SKILLS & EXPERTISE
 Occupation-based–Highlyfocused anddiligentsolutionsexpertwith a proven expertise.
 Communication–Influentialcommunicatorwhoadoptsstyle andapproachtosuit a widevariety of individualsand
organisationstogaincommitment.Changesstyleof deliveryto work withdifferent organisations.
 Teamwork –Takesthetimeto understandindividualsinorderto play to their strengths. Manageslargeteamswhen
implementingprojectsanddriveshis teamsto meet businessdeadlines.
 Technical –Hassoundtechnical knowledgeandhasadaptedhisskill set to work with newmethodologiesandsystems.
Adapts his transferableskillsto suit any environment.
 Relationship Management –Buildsrespectandtrust withinternaland externalstakeholdersandcolleaguestomeetand
exceedexpectations.
TECHNICAL EXPERIENCE
 CCNA(Wireless)  MCSE
PROFESSIONAL EXPERIENCE
Barclays / Dell July 2014 – March 2015
Deployment / Migration Engineer
 Deploymentof Desktop, LaptopsandCitrix ThinClientsforBarclays commercial andInvestmentBank.
 Floorwalkingsupportfor HardwareandSoftware.
 Active DirectoryadministrationwithQuestSoftware.
Merlin Entertainments / Coal IT June 2013 – June 2014
Support Engineer
 Supportof Desktop, Laptopand EPOS system for LondonEye, DungeonandMadametussauds.
 Windows7 deployment.BuildingandimagingusingSCCM.
 Active DirectoryandExchangeadministration
 Hardwareandsoftware refresh.
NCR / Rapid December - August 2013
Installation Engineer
 InstalledNCR self checkoutsystems (SCO)at various supermarketstores.

2. Shaun O’Toole
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Ticketmaster /Coal IT June–September2012
SeniorSupportEngineer
Responsibilities
 Installedand supportedthe ticketingsystem in and aroundthe surroundingareas ofthe Olympic Parkand Athletes’ Village.
 Supported100+Windows7 thinclientsincludingservers,printersand wirelessticketscanningdevices.
Scottish Elections /Azte April –May2012
SeniorSupportEngineer
Responsibilities
 ResponsibleforinstallingandsupportingaWindow2008 / Windows7 network at an electioncountcentreinGlasgow.
 Accountableforall of the HP servers, desktops andscannersusedfor countingvotes.
Morgan Sindall /Datacom January2012 –February2012
ContractMigrationEngineer
Responsibilities
 Migratedalllaptopsfrom XP to Windows7, Office2010and SCCM.
Fujitsu /Vodafone/Everything Everywhere June2011 – July2012
ContractInstallation Engineer
Responsibilities
 Installedand supportedIT,EPOS andmulti-mediasystemsforVodafone and Everything Everywhere.
American Express /HP May2011 – June2011
ContractDesktop Support
Responsibilities
 Provided desktopsupport for XP / 7, MicrosoftOffice2007 /2010, Lotus Notesand in-housebespokesystems.
 Responsibleforlaptopand desktopimagingandbuilds.
SussexHIS / NHS March –April 2011
ContractFieldSupportEngineer
Responsibilities
 Accountablefordesktopsupport withinGP surgeriesinthe Sussex area, providingsupport for breakfix, imagingand
applications.
Coal IT / Debenhams /T-Mobile July–December2010
ContractDesktop Support
Responsibilities
 MigratedallDebenhamsstoresnationwidetonew Cisco2800routers.
 Configured,patchedandtestedall connectionsandsystemsincludingthedecommissionofold equipment.
 ManagedtheEPOSrollout for T-MobilestoresnationwideincludingtheinstallationofFujitsuTrioPOSsystems.
Hays/ West SussexCountyCouncil March –July2010
First/ Second LineDesktop SupportEngineer
Responsibilities
 Responsibleformovingusers andassets from the countyto a new headofficeincluding iMacs,desktops,laptopsandimaging
(Altiris) and for hardwareandsoftwaresupport andall repairs.
 Provided comprehensiveendusertrainingfor all users.
SussexHIS / NHS March 2009 –January2010
ActiveDirectoryMigration Contractor
Responsibilities
 Migratedallservicesandusers from mixeddomainstooneActive Directorydomainandallapplicationsanddatato Microsoft
2003/ 2008servers.
 ConfiguredAD / Exchangeuseraccounts,printersand groups.

3. Shaun O’Toole
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Datacom/ BT Lynx September2008 –February2009
Lead EngineerADMigration
Responsibilities
 Managedateam of engineers inthe rebuildandmigrationofXP desktopsandlaptops to the newglobal Active Directoryat
various DHL sites aroundthe UK.
 InstalledHP files andprint servers (ML350/AIO600).
 ConfiguredMicrosoft2003 andSymantec antivirus and implemented backupexecution.
Netbox5 / Fujitsu July2007 – August2008
Lead EngineerSystemRefresh
Responsibilities
 Responsibleforthe rolloutof the newHP Server, MS 2003,Desktop XP, network printers, Ciscoroutersandswitchesand for
the commissioningofRF accesspoints acrossMarks&Spencerstores aroundtheUK.
 Projectmanagedallaspectsofthe rolloutfrom the store survey through the installation tothe go-live cover, either working
alonefor smallerstoresor in teamsfor largestores.
 Updatedthe server configurationandre-patchedcablingasrequired.
 Trackedanddocumentedassets.
GenericSoftware May– July2007
Installation Engineer
Responsibilities
 Responsibleforthe installation of BeetleEPOS systems in various retail sites around the SouthEast of England.
Royal Mail Group January –April 2007
Installation Engineer
Responsibilities
 Accountableforthe rolloutof XP on the newIPM desktopand laptopsystems acrossRMG sites inSussex and Kent.
 Configuredandmigrateduseraccounts,LotusNotes, Citrix andstored data from Win2000systems, loggingandupdatingthe
asset managementsystem.
Newall Rubbermaid December2006 –January2007
Desktop Support
Responsibilities
 Provided a desktopsupport roleincluding firstandsecond linesupportfor all MicrosoftO/Sandapplications.
 Accountableforallhardwareincludingdesktops,laptops,printersandnetworkinfrastructure.
 Responsibleforthe Active Directoryand for related grouppolicy.
 UsedHEAT for callloggingand aGhost ImagingServer for desktop andlaptopimages.
Netlogic February2005 –November2006
Installation Engineer
Responsibilities
 ManagedthecommercialanddomesticinstallationandconfigurationofPC / LAN, ASDL / Router/ VPN and firewallsetupof
Delldesktop andlaptopequipment.
 Worked in a customer-facingrole,involvingon-site presenceforconfigurationand forthe troubleshooting ofsoftware and
hardware.
PROFESSIONAL QUALIFICATIONS& EDUCATION
East SurreyTechnical College
City & GuildsElectro/MechanicalEngineering
John FisherSchool
4 ‘O’Levels