Organizations are continuously looking for ways to transform by adopting new practices and technologies in order to become more competitive. They target business growth by increasing their efficiencies, by improving their internal operations and/or delivering novel value-added products and services. This is not easy to accomplish, as it requires defining a new strategy, changing the way of working, training and engaging employees and interacting with the customers to address different global trends

1. DARE2HACK
Crowdsourcing ideas through hackathons
to codesign new human-centric services
Myrna Flores & Shaun West
Authors:
Myrna Flores, Matic Golob, Doroteja Maklin, Christopher Tucci, Shaun West & Oliver Stoll
SDS2020, 26th June 2020

2. CONTENTS
About us DARE2HACK Findings
Introduction Research Conclusions

3. ABOUT US
Shaun WestChristopher Tucci
Myrna Flores Doroteja MaklinMatic Golob
Oliver Stoll

4. INTRODUCTION

5. SHIFT FROM CLOSED TO OPEN INNOVATION
Adapted from: Chesbrough (2010)

6. AN APPROACH TO OPEN INNOVATION:
CROWDSOURCING
Source: Mark Ralphs (Good Rebels)
Crowdsourcing is the act of taking a job traditionally performed
by a designated agent (usually an employee) and outsourcing it
to an undefined, generally large group of people in the form of
an open call, commonly using the internet.
Jeff Howe, contributing editor, Wired

7. Hackathon is a co-creation event designed to
utilize the diverse mindsets, tackle complex
challenges, collaborate with people you have
never met before, develop lots of ideas, build
prototypes, test them and create new business
opportunities in order to save a specific problem!
Co-create, problem-solve and address the most complex challenges
by applying the Design Thinking methodology and harnessing the
collective mind of the crowd.
HACKATHONS:
CROWDSOURCING EVENTS
Source: Lean Analytics Association (2018-2020)

9. DESIGN THINKING AS THE BACKBONE PROCESS OF
BUSINESS HACKATHONS
Source: Design Council
PROBLEM SPACE
SOLUTION SPACE

10. THE RISE OF SERVICE ECONOMY
Source: Shuman (2014)

11. ORGANIZING HACKATHONS
DARE2HACK METHODOLOGY

12. DARE2
HACK
Source: Lean Analytics Association (2018-2020)

13. DARE2HACK METHODOLOGY
© Lean Analytics Association 2020

14. How can hackathons accelerate the
crowdsourcing of ideas to
accelerate the design of new
human-centric services?
RESEARCH QUESTION

15. APPLICATION:
HACKATHON TO
DESIGN NEW SERVICES
IN INNOVATION HUBS

16. HACKATHON
IN MEXICO CITY
Objective: To identify what are the best collaboration practices for an
innovation hub
4TH MARCH 2019
Source: Lean Analytics Association (2018-2020)

17. PRE-HACKATHON:
PREPARATION STAGE
Highlight the two core activities from the preparation stage
of the DARE2HACK Methodology

18. 109 collaborative innovation hubs analysed
RESEARCH: INNOVATION HUBS STUDY
Source: Lean Analytics Association (2018-2020)

19. RESEARCH: INNOVATION HUBS
2. Creating a hub requires a clear
strategy, long term vision &
investment
3. Developing a hub requires a
structured approach and
knowledge integration from its
members
1. . Growing Global Awareness
and investments to speed
innovation
4. Its success depends on the
strong collaboration of all
parties involved
6. Different approaches for
developing a hub
7. Successful hubs become self-
sustained through time
9. Digital Transformation is
currently the hottest topic in
which hubs are focusing on
8. Hubs require a diversity of
partners with key roles and a
clear governance model
5. Successful Hubs offer specific
services to bridge the gap for
knowledge and competences to
cocreate solutions
10. Successful hubs show strong
interaction of triple helix partners
Source: Lean Analytics Association (2018-2020)

20. RESEARCH: GLOBAL ONLINE SURVEY
Over 400
responses
from across
the globe
Source: Lean Analytics Association (2018-2020)

21. FINDINGS
f r o m 1 0 9 o p e n i n n o v a t i o n h u b s
*Data gathered from websites
GOVERNANCE OFFER
68%
73%
52%
71%
83%
Projects Training Sourcing
funding
Co-working
space
Events
Source: Lean Analytics Association Research (2018-2019)
No info
11%
One organization
21%
Double helix
23%
Triple helix
45%

22. THE HACKATHON
STAGE
74 participants from 26 companies, 4 governmental entities,
4 universities and 2 city clusters coming.

23. 6 HACKATHON TEAMS
Source: Lean Analytics Association (2018-2020)

24. INNOVATION CHALLENGES
6
5
4
4
4
4
3
3
2
2
2
1
Lack of specialists
Financing / budget
Colaboration / partnerships
Lack of knowledge on innovation
Time
Culture
Uncertainty
Lack of capacity to innovate
Lack of space / infrastructure
Lack of organization
Lack of shared vision
Differentiate from the competition
N=6 teams
The question:
What challenges or
problems do you
have to innovate?
Source: Lean Analytics Association (2018-2020)

25. NUMBER OF IDEAS FOR EACH “PERSONA”
Source: Lean Analytics Association (2018-2020)
0
5
10
15
20
25
30
35
40
45
50
0
5
10
15
20
25
30
Team 1 Team 2 Team 3 Team 4 Team 5 Team 6
Totalnumberofideasperteam
Numberofideasperteam
Team number
Startups Private sector Academia Government Total per team

26. INNOVATION
HUBS
HACKATHON
MEXICO
MARCH 2019
Highlights video available
at:
www.youtube.com/wat
ch?v=kOLlgxZTNyA
WINNING TEAM FOR THE BEST SOLUTION
BEST PITCH BEST IDEASource: Lean Analytics Association (2018-2020)

27. POST-HACKATHON:
REFLECTION STAGE
Reflection & documentation of the
hackathon and research outcomes

28. ANALYSIS & REPORT
The detailed documentation
and an in-depth analysis of
all the challenges, problem
statements, ideas and
prototypes. A detailed
report with key highlights
was developed and shared.

29. KEY FINDINGS &
CONCLUSIONS

30. SERVICES EXPECTED FROM AN INNOVATION HUB
TRAINING ORGANIZATION OF
EVENTS(FORUMS,
WEBINARSWITH
INNOVATION
EXPERTS, ETC.)
HELP TO GET
EXTERNAL FUNDS
SUPPORT
PROTOTYPE
DEVELOPMENT
ORGANIZATION OF
PUBLIC
HACKATHONS
TRENDSRESEARCH CONSULTING
EXPERTISETO HELP
YOU SOLVE
INNOVATION
CHALLENGES
ORGANIZATION OF
TRIPSTO LEARN
ABOUT TRENDS
AND BEST
PRACTICES
MEXICO ARGENTINA OTHERS GLOBAL N=52
INTERESTED
IN
LESS
INTERESTED

31. KEY FINDINGS:
INNOVATION HUBS HACKATHON
06 07 08 09 10
01 02 03 04 05
Many organizations
want to collaborate in
a hub find selection of
a hub difficult as the
options are unclear
Open innovation is the
basis for development
of collaborative
projects in a hub.
Triple helix and
integration of startups
is the preferred option
Innovation practices
like Design Thinking,
Agile and Lean Startup
are still unknown
There is a high interest
to conduct research on
trends and new ways
of working to develop
capabilities between
members with shared
investment
Matching the needs
from private sector to
academic research is
important to
accelerate innovation
The role of the
Orchestrator and
Project managers is
vital to execute open
innovation projects
Legal support is
needed for IP issues
The hub needs to be
recognized as a space
to learn, collaborate
and co-create rather
than a coworking
space
The hub requires a
process and defined
model for
collaborative
innovation to support
the successful
execution of projects
between different
ecosystem members
Showcasing innovation
results would
encourage more
members to join the
hub
Source:LeanAnalyticsAssociation(2018-2020)

32. ABOUT LAA
w e a r e a s p i n - o f f f r o m t h e E c o l e P o l y t e c h n i q u e F é d é r a l e d e L a u s a n n e ( E P F L )

33. THANK YOU
Dr. Myrna Flores
myrna.flores@epfl.ch
myrna.flores@lean-analytics.org
THANK YOU!
Dr. Shaun West
shaun.west@hslu.ch