1. SHAYLAS WILLIAMS
2829 E Sawyer St Apt A, Long Beach, CA 90805
Home: (562) 739-0171
Shaywill1979@gmail.com
CAREER OVERVIEW
Highly enthusiastic customer service professional with 20 years client interface experience.
CORE STRENGTHS
Strong organizational skills Adaptive team player
Active listening skills Customer service expert
Sharp problem solver Energetic work attitude
Courteous demeanor
ACCOMPLISHMENTS
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working
overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
WORK EXPERIENCE
IHHS
Long Beach, CA
Home Health Aide 10/2008 to Current
Assist with all aspects of daily care, including bathing, feeding and dressing..
Complete general housekeeping to ensure a clean and organized environment.
Transport and accompany clients to appointments and on errands.
BARNES AND NOBLE
Long Beach, CA
Cashier 09/2012 to 09/2014
Worked with efficiency and accuracy in processing transactions in a busy, fast-paced retail environment.
Efficiently operate cash register, scanners and computers to process purchases.
Assist with store stocking, floor-sets and opening/closing procedures.
LONG BEACH CITY COLLEGE
Long Beach, CA
Cashier 12/2010 to 01/2012
Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and supervisors
alike.
Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting.
Cashiering, stocking, inventory, displays, open and close store, balancing cash drawers, and training new cashiers.
SKILLS
OSHA Sit down Forklift Certification, administrative, cash register, Cashiering, closing, clients, customer service, fast, GPS,
inventory, excel, personnel,
quality, quality control, Radio, rapport, recording, retail, scanners, Supervisor, Telephone, phones
EDUCATIONAL BACKGROUND
HIGH SCHOOL DIPLOMA: GENERAL June 1997
Woodrow Wilson Sr. High School, Long Beach, CA, USA